I really liked this company initially and used them a few times. Requested regular service and for…read moresome reason the recurring scheduling was inconsistent. Tried to reach out and couldn't get a return call even after paying this company well and tipping well. Can't recommend if the company is not reliable and then falls silent. Otherwise they did a great job when I was able to hire and get a hold of them. Do not use them if you need reliable and consistent service. I hate to leave this review.

We have used this company for almost a year now and could not be happier with the service they…read moreprovide. They are punctual, communicative, and delightful to be around. My house has never looked better. HIGHLY RECOMMEND

This company was hired 1 by me to clean my home on11-3-2025 and left with my jewelry total value at…read moreabout $24,664. I file a police report against the owner. I am trying to find out who his insurance company is so far with no luck Joyce Lakes

From the owner: Looking for help with cleaning services? With Joana and her team, they offer professional and…read morereliable cleaning services tailored to your needs. Transforming any place into a sparkling sanctuary. Our services: * Residential and deep cleaning * Move-in and move-out cleaning * Post-construction cleaning * Floor and carpet cleaning * Rental property cleaning Contact us today for a free quote!

If I could this company a (Fairview Heights location) negative zero I would. Cleaning team came out…read more8/19/24, I was expecting a detail cleaning of the kitchen and bathroom which were general cleaned. The rest of the areas were not touched but were suppose to be throughly cleaned.,Trash wasn't taken out in kitchen, hood under stove was not cleaned, cabinets weren't wiped good, and floor was spot mopped and I had just had few dishes not man. Bathroom just look like it was quickly cleaned. All 3 living areas were disappointments...smh!! First room, it was just a mattress cover placed on the bed. Second & third room, the cleaning team did nothing and in my sunroom they did nothing. So 4 total rooms were not cleaned. $220 wasted!! When I called about the issues, the company was not helpful, it was a struggling getting them to contact me back. After I talked to them the next day after the cleaning, I requested a refund and I was told I would get a call back. 2 days went by and nothing from them until I emailed them first. It has been nothing but a hassle to get my money back and the management team has been unprofessional with non communication and the lack empathy towards the situation. It also has only been he say/ she say. The person who came out to the consultation lied and told her manager that I would have things cleaned up before the cleaning team got there. Ummm ma'am that's why you are a cleaning company!! Basically, this company wants you to have everything cleaned up so they can take the credit as them cleaning it. Also, I might add that I was told by the MANAGER that the cleaning team was unable to do their job. Well why was the cleaning team in my house from 10:30ish am until almost 2pm if they could not do their job. That means they were in my house doing ABSOLUTELY NOTHING!! The company stopped emailing me back which is unprofessional and they only gave me half of my money back. The issue never got resolved. The manager was not helpful and I WILL NEVER RECOMMEND THIS SCHEMING ASS COMPANY TO ANYONE!!! Save your money or find a better company to do it. If I didn't mention the location, it's FAIRVIEW HEIGHTS, IL

I would not recommend The Cleaning Authority Fairview Heights. We had them for several months and…read morefound they were not doing a very detailed cleaning. We had to go back and clean the things they missed. Also, we coincidentally found several items missing from the house that would easily be able to be slipped in their pocket. They gave us a different team every time so there was no consistency or accountability in their performance.

I called them and they did sound too enthusiastic about doing anything. We had everything ready to…read morebe hauled and I sent them pictures and then and called them again, and they would not answer the phone. These people are not professional at all. Do not waste your time. Deadbeats.

From the owner: Our mission at Junk Ease Services is simple: to provide high-quality services for our valued…read moreFriends. Our team goes above and beyond to cater to each project’s specific needs. Through open communication and exceptional service, we hope you’ll find what you’re looking for with our Services. For more information or general inquiries, get in touch today.

Horrible!!! Paid for deep clean, not even close! They broke our $900 ceiling fan in living room…read more They tried to replace globe they broke but couldn't find. Now I'm out $500 for new fan and $150 for electrician to install. They also damaged my coffee table when they dropped globe. Did nothing about this either. Their cleaning was not professional at all. I clean my house better than they did. Hired them cause they were supposed to be pros. They had to come back next day cause the cleaning was so bad. Didn't even clean a floor, probably cause they were cleaning up glass from globe they broke. They did refund my cleaning money, which came no where close to the damage they did. I asked them to go through their insurance to resolve problem. Their fix is not to return phone calls or text messages. Stay clear of this company if you want a professional job.

I'm actually surprised I wasn't prepared for how disappointed I am after our service call. We used…read moreto use Merry Maids several years ago but stopped when their quality declined. Because we had a very busy month we scheduled a deep cleaning on our bathrooms and kitchen. The cleaning was neither deep nor clean. On inspection, I found the kitchen cabinets had barely been touched. The primary maid indicated she would clean them again. I went upstarts to look at the bathrooms while she did that and was able to use my fingernails to remove some grime and soap scum from the showers. I notified the primary and she went upstairs to supervise the recleaning. I went downstairs to the kitchen and checked the cabinets. Ended up pulling out my own cleaner and a cloth and cleaned them myself. I went back up to the bathrooms and there was marginal improvement in the one bathroom. It was obvious a chemical was used in the master shower as I could see where it was sprayed... Nice clean white lines across the base where the chemical was placed, but no scrubbing was done at all. The walls still had build up. In frustration, I had them leave and ended up doing another cleaning by myself instead of focusing on other things that needed to be completed. I waited to review because I didn't want to send the wrong message. I needn't have bothered waiting because the situation only deteriorated over the next week. In the estimate we'd requested windows and the track on our sliding glass doors be deep cleaned. Not done. We'd asked for a thorough cleaning on the oven and stove top. On request, I even ran a self cleaning cycle on the oven. Wiped out, but still with matter remaining on the bottom and door. Wanted toilets cleaned and scrubbed to remove as much hard water stains as possible. Stains less evident, but still there. I probably should have specifically asked not to make me have to buy two new toilet seats, but the discoloration and pitting make them visually unappealing. I paid for this service and look on it as a learning experience...I should have complained immediately (to comply with their 24-hour satisfaction guarantee) instead of waiting to cool down first. Merry Maids in O'Fallon Illinois is unreliable and not worth the expense. I learned my lesson and will never use them again for any reason and will not recommend them to anyone I know.