My experience with Chase in Chesterton, Indiana was extremely pleased. The employees are always…read morepleasant and recognizes customer as they enter the facility. I was very impressed with Emmy (Teller). She provided some of best customer service that I've received lately. She acknowledged both myself and my wife as we entered. She was warm and friendly. Her smile and demeanor was relaxing and put both of us at ease. She was obviously trained well and it shows. Great customer service is rare nowadays. Please make sure that you reward this exceptional employee for her hard work. Your company is blessed to have such a outstanding individual working for them. She goes above and beyond in her performance. She's a valuable asset.

This branch is a joke. Their private bankers turn over every few months, I've scheduled meetings…read moreand then arrive to find out the banker hasn't even shown up that day. I walked in to an empty lobby today with two people who work there chatting with each other. Asked if I can open an account and was told "no can do" - they are too slammed and everyone is booked due to call offs. This is not even a request that requires an appointment. Pretty sure the guy with whom I spoke was a manager, he turned me away and then proceeded to stand around doing nothing. Seriously, there is no one in the bank and you can't open an account for me? Going to elevate this to someone who might possibly care at JPM/Chase. Abysmal customer service.

The personal service that we received from First State Bank of Porter is so far above any bank in…read moreNorthwest Indiana, that you simply must give them a call. We have worked with 3 other banks to refinance our business and Porter Bank is the only one that understood our unique situation and worked to secure our future serving our guests. I only wish we would have found them sooner and saved the costs that you incur with application fees, appraisal fees :( at those other banks. Barbara and Efrain

During a time of crisis, I was turned down by Porter Bank! Not because of bad credit or any of the…read morenormal financial rating. Solely because they didn't want to help me with filing for PPP because I didn't have an account at their bank. They were listed on the SBA website but the refused to help my business out during a time of need.

The people who work here are nice but this is not a modern or pleasant banking experience.read more

We have been with Centier for over 20 years. I have never ever had any issues with their policies…read moreor employees. 100% satified, would never bank anywhere else.

The employees in the Chesterton Branch and the customer service on the telephone are wonderful…read more They are very help and courteous. There have been times I've spent over an hour on the phone trying to solve a problem and they will continue to help me with their positive attitude. I would not do my banking with any other bank. Forget Fifth Third - terrible customer service.

John Breckenridge is highly recommeded. He is an Assistant Vice President loan officer…read more Great for home refinancing and conventional loans. Peoples Bank does not do FHA loans yet. John treats my clients like family!

Great bank! Great service! They are very professional when speaking with them either on the phone…read moreor in person!

The telephone answering system is horrible for the entire credit union. Rarely do I ever get…read moreanyone on the phone to take my call. I have been a member since 1990 and have always loved this credit union until the last couple of years. I feel the employees aren't happy so they are unable to keep the customer happy. No more friendly employees (especially in the lobby in Valpo.). You just get the verbal acknowledgment, next time you are actually able to reach reach them by telephone, that they "couldn't answer the phone calls because they were too busy". And, to top that, you couldn't sign into your account for many days because of problems with their "3rd party" who apparently takes care of their online portal. Time to start shopping around for a better place to keep my money.

I came into the lobby solely to make a deposit. There were two employees working, and the line was…read morealready out the door when I arrived. I waited approximately 30 minutes, and during that time the line did not move at all. When we arrived, there were no cars in the drive-through. One employee finished helping a customer in the lobby, told the next customer "I'll be right with you," and then turned to assist the drive-through instead. She proceeded to help four cars and never returned to assist the customers who were waiting inside. I understand the need to balance lobby and drive-through service, but it was frustrating to see the lobby line completely stalled while drive-through customers were prioritized, especially after being told help would be right with us. I ended up leaving and not making the deposit. Not Sure I want to go back!!!