I went in to open an account. They made me wait almost a…read morehr. I left. Very disappointed in how they treated me. Lack of respect for wasting my time.

I have worked with GNWFCU for over 20 years I'm indirect lending. They've always been GREAT! So…read moremuch so that I transferred all of my personal banking to them last year and I couldn't be more pleased. Their customer service is outstanding! I would recommend them to anyone!

"Were open until 6" *closes two hours early*…read more As many local banks as there are, give this one a hard pass. Find one where the people who work there actually know the hours of operation

I should have made a formal review 18 months ago - the first time they violated my privacy. I was…read moretoo stunned and overwhelmed but today I'm not letting It pass. This bank is hands down THE most unprofessional, unethical and horrible bank I've ever hand The nightmare to experience. I moved in December 2016 and coincidently my account was compromised. I quickly reopened at another institution and this account went dormant. Heads up folks ... when you have Ebills at one bank you Can't sign up for the ebills at another bank without releasing from bank one. This caused a stall at bank two. When I realized this, several months later, I called online banking and asked for assistance. When done, realizing I needed to close this and eliminate confusion I asked for my balances and wrote them a letter asking for my accounts To be closed. I saw on my online banking Access my three accounts that were about what I thought. So I wrote the letter - listed the Info she provided me and asked for my accounts to be closed. A Week later I get one check for the three accounts. No statement - no withdrawal slip Nd no reference to accounts. I didn't think twice till I got a call from a service organization asking why I closed the 501c3 account I was one of two signer on, opened with its own EIN number, articles of incorporation and meeting minutes. The president of said organization proceeds to read me a copy of my personal letter she was given, and was able to produce other documents given to them related to my personal banking accounts and having nothing to do with the 501c3. Of Course, the accusation was embezzlement! I called the bank this morning and was out through the ringer to identify who I was to speak to ... which was ironic since that didn't seem to matter when strangers are being Given private banking Information at the counter ! Their position being that since my letter had the last four digits of the service orgs account number (which they have me on the phone ) they were within their rights to follow my instructions and send their Money to me and then give my private correspondence to the other signer, despite the fact that two of the accounts did not have her signing. In hindsight - it appears they gave me the 501c3 number when I thought I had my business account number. Nevertheless - the error began with them. I'm livid they placed me in this position. I explain This to the girl on the phone and she stammers and stumbles the best she can and says she's going to look into it. Which resulted in the branch manager calling Me and again taking me through the same story (my time is worth nothing to them!). And then she reprimands ME for making the first girl cry. Really ? What about my tears ? My reputation ? My integrity ? You give me incorrect information leading me to believe you are providing Me personal banking information and I find out later it was a non profit Account I signed on. Then when the error was discovered no consideration was given to the possibilities they issue copies Of my private banking Transactions to the public because they asked and no consideration was given st the phone Call inquiry level, that started this, the letter request Jon my personal accounts closed (this was not personal - perhaps double check?) or when it was questioned. Three places I see where the professional bank could have questioned their role. Nope. It Was my fault. And I was a bad person for making her girl cry. Donor have anything To do with this bank. They suck. They are unprofessional and they will never take Accountability for anything they do. If I could give them -5 stars I would. For frequency errors And frequent poor customer assistance. They

I am not usually one to complain about customer service issues, but when it comes to banking, the…read morelast thing I expected in a non-trusted industry was to be treated so terribly. I called in to inquire on some information on starting a relationship and was almost yelled at by the woman who answered the phone. I understand that we all have bad days now and again, but the tone of voice she took with me was condescending, and her snappy responses did not impress me to want to do anything with this bank. If you want to acquire new customers and solid banking relationships, learning how to be professional and courteous on the phone is a start. Unfortunately the saying that bad customer service does damage that multiplies it the truth. Had I been treated with respect on the phone, I would not be yelping, and if asked, I will rehash this occurrence.

I had some terrible tragedy last year and was not well for a long time. I kept making payments on…read moremy car loan. Then there were more issues and I ended up being two months behind. Then I resumed making payments, but those two were still outstanding. The car had not been on the road for 8 months - I wasn't able to take it out. Instead of being contacted by the bank I received an email from a Alexander Ramos from Woodside Credit in Newport Beach, CA - (800) 717-5180. I replied immediately saying I will be caught up within 2 weeks. The reply I received from Ramos and "copies" of emails sent to a Paul, also of Woodside Credit, accusing me of "hiding" the car and that they were in the process of "repossesing" the car. Their language was rude, insulting, threatening, and bore no relation to the facts. If these morons were actually looking for the car they might have figured out it was where it had always been for 8 months. The registration had been paid as well as the smog check - but the checking had not been completed. They accused me of resuming my payments with a check "that had already been returned for NSF." I checked with my bank and the "bad" check had cleared. The funds to bring the account current has already been sent in. I thought well of Bank of the Pacific until Alexander Ramos, and "Paul," entered the picture. There is no reason to treat a customer the way I've been treated. I was not well, but I don't hide cars from repossession and I don't pay bills with bad checks. Decency, kindness, and a willingness to talk to a good customer if something seems wrong should be the first step taken. I would gladly have explained everything and tried to work out a temporary solution. Using idiots who mock a customer who responds immediately should have created a positive response from Bank of the Pacific - not rudeness and insults.

I would like to rate this bank I hate before and so did my mom and sister who also decided to end…read morethere credit cards and debit there. when you call or come in about a issue they act like they know what they're are doing but don't do it correctly because then on our bank accounts and gmail the same issue would appear just like if we went didn't just go in and talked to them about it and they said they got it done for us ! The only one that try to do his job is lanI/lany.

The level of professionalism in this branch is unparalleled. I travel for my business and am in 5…read morecities/key banks per week. By far this has the best most friendly environment. Every asset from what I see makes sure that guests are informed, comfortable and just happy. From a human perspective when some one is driving through I-5 traffic most the day and when I finally can get out of my car and have to stop at the bank. It's a breath of fresh air to be met with smiles(every time!!) And a friendly attitude, it makes the world of difference. I hope they are taken care of or I'll start offering positions to them hahaha. Seriously much appreciated!

If I could give 0 stars I would. I switched to them with this false sense of them being a decent…read morebank. WRONG. Customer service is awful at all of their locations. They aren't straight forward with their policies at all and put your money "on hold" for weeks on end and if you question it, you get a snotty answer about how you had other banking options. Having my identity stolen and dealing with fraud was easier than using this bank

i have been a twinstar credit union member since 1985 and a payroll direct deposit from the same…read moreemployer since 1997 ... sooo since they became peak cu my paycheck did not get direct deposited which it has been since 1997 at the start of my career, and saying it's on me because my acct# isn't right!!! well what changed ? a new buyer!!! cya peak cu !! u lost us because u are playing with my families lives financial hood !!! completely at loss for words !!! run don't walk from this cu

Great Service local business. Employees are courteous and are always willing to help in any way…read morepossible to solve your issue when you go into the branch. I love my community and I love my bank. I think that being a part of TwinStar credit Union is good for me and my community

the women who work at this branch are rude an unethical. I found myself in a situation where my…read moreelderly mother needed help things and stuff. the staff here is so judgmental and assuming. there was a substantial amount of money taken by a person without her permission and a police report filed and they refuse to acknowledge a legit power of attorney b because they obhvioously are influenced by the person of interest on the theft.woops now im assuming. sorry people the team at this branch went as far as to have mom roll into the office with I wasn't allowed in and mom kept asking for me and I was literally locked out and mom was borderline kidnaped she also has the beginning stages of dementia and these people were treating us like this. I am going to leave as many reviews for this place to let people know how they treat their customers

Michael Sand, President, located in Hoquiam, Washington helped me out during Covid19 and a…read morefinancial issue regarding my checking account. I wanted to share this as it restores my faith in mankind that there are people out there in the world that do care. More people need to reach out their hand to someone less fortunate during these uncertain times as we all need each other.

The staff at this Hoquiam branch was INCREDIBLY rude to me. They were extremely condescending to…read moreme and even hinted they believed I might be money laundering, all because I was attempting to withdraw $5000 from my account while not being a member of their bank for a full year...I was only a few days away. The money was for down payment on a car. I was treated incredibly bad. I really wish I would have gotten the tellers' names and made some calls. I hope I never have to go back in again.

Never had better service at a bank…read more As I tend to need money at midnight and I also tend to not really want human interaction as much as other humans, I had been banking with this bank for quite a while before I migrated from the outside ATM to the inside of the bank. The bank tellers have always been friendly and quick. They don't talk too much or too little. They're always at their little counters waiting. I never have to wait in a line. They don't obnoxiously chew bubble gum or do any of those annoying little things that really shouldn't matter but stick in your head. All pleasant experiences.