It's never easy or pleasant deciding to place a loved one in a facility. My 87 year old Mom had…read moreadvanced cancer which had metastasized to her brain, leaving her immobile one one side and greatly impacting her short term memory and her ability to speak with any cognizance. We tried in-home care but it was way too expensive (20K per month) and just was not viable for her. We looked all over the county for a good assisted living situation. So many of them were full, or had more or less than we needed. We finally found Harborview in my favorite neighborhood, of all places, and so I went to tour it. The person who does tours was not in, but another administrator Doris was happy to show me around. The home itself is a beautiful old Italianate mansion with gorgeous grounds and big beautiful windows. Amazing views across the harbor to Pt. Loma. They house only about 40 residents. I observed residents in the common areas, and all looked pretty content. There were two available private rooms, both clean and lovely. As I was leaving, the owner Jeff Settineri had arrived and took 30 minutes to talk to me about our situation with Mom. He was straightforward, and transparent and very empathetic and gave me all the info I needed. I discussed with my brothers and two days later we moved Mom over. She had a sunny downstairs room with a private entrance and lovely garden outside. It was a bit rough at first as we worked with the staff to get her established and comfortable, but pretty soon she was trustful of and happy to see her caregivers. Her hospice service visited several times a week. We were kept fully informed as to any changes or needs that arose. She had all her meals in her room and snacks, and plenty of walks outside in her wheelchair which she loved. There are lots of activities for the residents but she was a bit beyond being able to engage. Her caregivers were unfailingly sweet and patient and attentive to her and to us. Her meds were administered correctly, her laundry was done regularly and she was kept clean and comfortable. She was there for about six weeks, and she passed peacefully while resting one morning. Everyone was so awesome that day, knowing how hard it was for us. During that time, the staff became like family to us. We brought gifts and goodies to thank them and we still intend to visit occasionally. I can't say enough about the gracious care and respect my mom and our family got there. It is something I will be forever thankful for. Jeff, Genoveva, Doris, and all the staff, thank you. Highly recommend.

Our almost 98 old mom Eva passed away on 8/16/24 and we can' say enough of how the caregivers…read morehelped thru the transition process. My mom was there for 27 months and this was her home and it became part of our home. They were a family to her and loved her and we loved the staff for the personalized care and love they showed to Eva and to us. Thank you for all that you did. Thank you Jeffrey, Gladys, Genevieve and Gloria an all staff. Maria, Sue, Lisa, Janet and Ken

I was beyond impressed by how quickly Aylen jumped in to help me. As a placement specialist myself,…read moreI reached out to her for some guidance, and she went above and beyond to help me with everything I needed--even though she absolutely didn't have to. Her kindness, professionalism, and willingness to help truly stood out to me. It's not every day that you come across someone who is so generous with their time and genuinely wants to see others succeed. I truly appreciate you, Aylen, and the way you represent the company. They are extremely lucky to have you. :) I have to say, I highly recommend this company, and especially Aylen! Thank you for being so amazing at what you do and for being someone who is always willing to help. It definitely doesn't go unnoticed!

My sincerest gratitude to Lise for her expertise, compassion and professionalism during a difficult…read moretime for me and my family. She was a comforting guiding light as we needed to quickly come up to speed on an area I was basically clueless about. She stayed in contact and provided realistic options. I never once felt like she was motivated by a referral fee as I did with other contacts who reached out and could definitely see that she was placing the needs of my father and my family first and foremost. HIGHLY recommend.

When my 97 year olde father-in-Law needed the care of an assisted living facility early this…read moreSpring, both my husband and his elder brother and his wife did a bunch of research to find the best fit. All four of us visited and toured several facilities both in Northern and Southern CA. We wanted to find a place for dad that we felt comfortable live in ourselves. Dad had been living in Northern CA for most of his life, so when my husband and I visited Cloisters (several times), and had met with Tia and other staff members, we felt that it would be the best fit for him, it was still a big leap of faith as it was major move for dad at such an advanced age. Now it has been 3+months and dad has fully adjusted to the facility, met new friends and very much enjoying his new home. Always greeting you with warm smile, Tia is the driving force that keeps everything going the right direction, but each and every person that we have had the pleasure of meeting so far have been caring, attentive and a joy to know. We usually visit dad twice a day every day, so we don't miss much. We would like to specially recognize Marlene who has been exceptionally careful when she is showering dad who had a foot surgery recently. Just last week we celebrated dad's 98th birthday with a cake for everyone at Cloisters. My favorite aspect of the facility is that every room has a view, and most rooms have a private patio access to an immaculately maintain garden brimming with roses, cannas, bougainvillea, many shady trees, hummingbirds and butterflies and many pollinators flitting about, that would cheer up the gloomiest of moods. Lastly I would like to add that I would personally like to live at cloisters when my time comes. Thank you Tia and Team for taking such good care of our dad as if he is your own.

I want to recognize Tia, the administrators at Cloister of the Valley, who is truly exceptional in…read moreher role. She is compassionate, organized, and deeply committed to supporting both residents and staff. From my interactions and what I've observed through her, she helps foster a warm, respectful, and professional environment. The staff she works with reflect that same level of care and attentiveness, which speaks to the strong culture she helps maintain.

Julie and her staff are amazing. They took wonderful care of my mother at the worse time in our…read morelives. My family and I are very picky and hard to please, Julie and her staff were understanding and gave my mother lots of TLC. I highly recommend them.

The manager was very attentive and helpful. The place looks clean and peaceful. The patients seemed…read morewell cared. Even if we have not used the place as yet, we had a very good impression of it.

Lovely community; the grounds were clean and maintained; interior of the buildings high quality;…read moretenants and staff friendly - attentive to your needs; amenities in abundance; activities galore!

What a beautiful community! I went today to pick up a former coworker who now lives there and go to…read morelunch in PB. We decided to stay on property and enjoy lunch in their dining room. What a gorgeous place to retire in! My friend's apartment is really stunning - very modern, spacious, and with high ceilings and a patio. The landscaping is beautiful; people can easily walk to the dining room or to one of the many activities they have; and if you become less mobile, they have golf carts that will pick you up. The also send meals to people's apartments if they are unable to walk. The chaplain was super cool; they have lectures and film screenings; and the food was pretty decent! The patio was lovely, and inside lots of people were dining with friends. They have a daily special and then a regular menu. We got the soup of the day first (potato leek) which was yummy, and then I had a decent mushroom swiss omelette. They didn't have Dijon mustard, but servers were very nice, and they unfold your napkins like you're in fine dining. My friend also loves the dog park, and the beautiful old trees on the property, and the views of the ocean and PB are stunning. And we saw friends of his along the way too, and he told me about some of the other very accomplished and interesting residents. Looks like a great place to retire if you can afford it! (though it is way up on a hill, so if you're driving yourself, be prepared for the way up to be winding).

When my mom needed 24-hour care, someone recommended ActivCare at Mission Bay, and it was truly a…read moregodsend. Jeremy, the Family Advisor, helped me through an incredibly difficult time and went above and beyond to guide me through the process. My mom has been at ActivCare for a year, and I can't say enough good things about the staff and facility. They take wonderful care of her and treat her with kindnes, dignity and love. It gives me such peace of mind to know she in such a caring and "compassionate" environment. I'm so grateful i found ActivCare and would highly recommend it to other families.

ActivCare is a wonderful, clean and beautiful memory care facility. The entire staff is so…read morewelcoming. The caregiving staff is the most loving, patient and wonderful people I have been in contact with. My mom was at ActivCare for a short time but was loved by everyone there. They became like our second family to my mom and also our entire family. I visited my mom daily and got to know all the caregivers there. The nurses, med techs, and all the wonderful people that kept the entire place so clean were helpful and smiled all the time. My mom enjoyed the food also. I know that should I need another care facility, ActivCare will be the first place I will reach out to. Please reach out to Jeremy, who is the Family Advisor if you need any questions answered regarding care for a love one...I spoke to Jeremy about a year before my mom moved into ActivCare; that's how impressed with this facility I was that I reached out after a year. ActivCare deserves 10 STARS!!!!

My mom is on hospice and she goes there for a respite care which gives me a little bit of a break…read morefor five days. We've gone there a few times and staff and nurses are real nice. They have a nice space where you can have lunch outside of your room if you want to they have a nice little patio that the caretaker that I have going there too will take my mom out for a walk in a wheelchair I highly recommend this place if you are recovering from a surgery. Or if you have someone on Hospice that needs a place for respite care.

A Truly Exceptional Skilled Nursing Facility…read more Our family is incredibly grateful for the outstanding care my dad received at this skilled nursing facility. From the moment he arrived, it was clear that the staff genuinely care about their patients. Every nurse, CNA, therapist, and team member showed warmth, kindness, and a level of compassion that created a true healing environment. What really stood out is how committed they are to helping patients maintain a sense of normalcy and dignity. They encouraged my dad to keep a daily routine--waking up, getting dressed, and enjoying his meals in the dining room rather than staying isolated in his room. That structure made a remarkable difference in his overall mood and recovery. The activities they offer are wonderful and thoughtfully planned. From bingo and painting to live music and social events, they keep the residents engaged, active, and connected. It's clear they put their hearts into making each day meaningful. Bottom line: they go above and beyond. This is, without question, the best skilled nursing facility we have experienced. Our family cannot recommend them highly enough.

When my husband arrived at The Shores, he had been turned down by 3 skilled nursing facilities…read more(SNF). Although they didn't say it out loud, we became aware that my husband was rejected because he required an extreme amount of time and resources to meet his needs.These SNFs were not willing to provide this level of care. Marionne, the head administrator at the Shores, gave us a chance. Even though we required more help than was available, Marionne made sure we had the resources we needed. I met Connie, the social worker, on the second day of my husband's stay. I had a very long list of things that my husband needed to survive his stay at any facility. As I expressed our needs, I expected Connie to lose interest and turn away. She did just the opposite. She took out a notebook and wrote down all that I needed. It was ALL accomplished the next day! Throughout our stay I would e-mail Connie concerns in the evening...things that my husband had confided to me. Almost always I would see the result the following day!!!!! Besides the administrative staff we encountered an OUTSTANDING nurse named Gigi. If we ever had a question or concern, we knew who to call!!! Last but not least, Elmer our CNA was a master at using the Hoyer lift!!! He would easily lift my husband and reposition him in half the time it took many others. Marionne once told me that they were not perfect . All I can say is if you have people like those mentioned who take pride in their work as these people do, you may not be perfect, but you are well on your way to getting there!

This service is OK, but they don't have enough staff to meet the patient's needs you only get one…read moreshower a week, three meals a day most time the meals are late like about a half hour to an hour late. But the peopthey have is very nice. In tub

I arrived at Ridgeview Health Center following a very invasive surgery and was immediately…read moreimpressed by the community. The facility is exceptionally clean, modern, and well-maintained, with a beautiful outdoor patio where I could enjoy fresh air and sunshine. There were also a variety of activities available, which helped make my recovery more enjoyable. The care I received from the nursing staff, physical and occupational therapists, wound care specialists, rehabilitation team, and dietary department was outstanding. Every staff member I interacted with was professional, compassionate, and took great pride in their work. They consistently went above and beyond to ensure I received the best possible care. I would highly recommend Ridgeview Health Center to my family and friends. The quality of care and dedication of the staff were truly exceptional and exceeded my expectations. Cathy K

4 months of care at Ridgeview was the worst experience ever. Made our very difficult time,…read moreactually horrific. Orders from ER not input into their system correctly. Call button for assistance wasn't working (and never checked) Lack of communication between the doctors and staff - caused a handful more "falls" that should have happened. More visits to the ER than anyone should have had. Doctors testing orders ignored, even asking over and over. Promises of "checking on my dad every 2 hours" were ignored and not ever implemented. 2 of us were there everyday and still could not get the quality of care and dignity that my dad deserved and needed. We were lied to daily and staffing numbers were under the mandated requirements. I would not put my worst enemy in Ridgeview. Be very vigilant before putting your loved one here.

Shout out to Nicole ( the head nurse at MG) ! Thank you for hearing us and for your genuine concern…read moreand for being so easy to work with ! Alyy is another god-send to this facility! Going above and beyond everyday and for making it fun ! You both make MG top notch !

The staff and care is exceptional at Merrill Gardens! Always a smile and helping hand…read more The activities are abundant. Always something new to do. Keep up the great work!!