I'm extremely disappointed with the experience my brother and I had at this barbershop…read more
This was his first haircut in a while, and we gave very clear instructions before the cut began: taper the back, keep the hair long on top, and keep the area around the ears soft to help conceal existing scars. Unfortunately, those instructions were not followed. Instead of a taper, the haircut turned into a high fade that left the top resembling a mohawk and made the scar near his ear significantly more visible.
About halfway through the service, the barber acknowledged that she had cut too deeply. Her response at that point was that "the scar needs sun exposure," which was surprising and concerning to hear. Particularly on darker skin, scars generally benefit from careful protection from sun exposure to help avoid further discoloration or potential keloid formation.
What made the experience more frustrating was the lack of accountability afterward. Even after we explained our concerns, there was no meaningful apology--only comments that she "just didn't know." Despite the mistake and the significant deviation from the requested style, we were still charged full price.
Everyone makes mistakes, but professionalism is shown in how those mistakes are handled. In this case, there was little acknowledgment of the issue and no effort to remedy the situation, particularly given the sensitivity surrounding the scars and the emotional impact of having them made more visible.
Based on this experience, I would personally hesitate to recommend this shop for people with textured hair, people of color, or for those who require careful attention around scars or other sensitive areas. Greater training, experience with diverse hair types, and a willingness to listen carefully to clients would go a long way toward improving the service.