I contacted another glass company in town to cut a large 28-76 mirror. Their cost was $175 and they…read moresaid it would take two weeks. After a month, the mirror still hadn't been cut so I contacted Basin Glass. Their cost was $127 and they said they could get it done within the week. Much to my surprise, they called the very next day to tell me it was ready! Excellent customer service, price, and quality.

My experience wasn't good. I called basin glass on November 5th, 2025 to re-screen my screen door…read more On January 14th a woman called me and asked if I still needed their services. She said my paperwork wasn't in the place where orders/request are normally placed. Someone came to get the door a couple days later. I called on March 6th to find out when someone was coming with my screen door to install it. This was a Friday. She said someone would come out the following work week. They came out and finished the job March 9, 2026. Now I have a bill stating I am to pay $185 for the service. This is poor service compared to what the pile of reviews state. I am a black American. Should I consult a lawyer for this horrible service? I will not be using these guys ever again.

I had a large 6x3 bathroom mirror I needed shortened down to 5x3 and they did it in a few minutes…read moreand it was only $5. Very friendly and professional, I'll be going back if I need any help with future projects.

2nd time I have needed their services…read more Happy both times! For lots of reasons I won't go into right now...this is a shop that charges reasonable prices and gets the job done. Their staff is filled with great other centered people and while my hope is not for another broken mirror or windshield...I know exactly where I can go if it happens. Try em out!

Customer service is top notch! Always friendly and communicative. Did great work after my accident…read moreand did extra work that I requested while there, and still got it done very quickly. This is the place to get body repair hands down. Thanks Bradley and team!

Well, there's about six different things that could've went better which is what led to this review…read morebeing a one star review. Every time they said they were going to call me back. I ended up having to call them back.... and they never apologize to me for anything ....sometimes gave me attitude.

let me start by saying this is a review for my gal who doesn't have a yelp account!…read moreon 07/06/26, while on a vacation, she was experiencing idling problems. the camper van would not stay running. google provided her this contact which was her 3rd attempt at solving the issue. they dropped everything to diagnose and fix the problem, putting her back on the road within an hour at minimal cost. an additional 1000 miles completed her journey, with no further complications. she says she's going to drive to klamath falls for any other repair work she might need in the future! she extends a heartfelt thank you to the j & a team! linda b.

Amanda and team took care of my son's car when he was having issues with headlights and night…read morevision. They replaced some parts and didn't need to oversell me on others that weren't needed. Work was great and on-time and son is having a much better night driving experience. I appreciate her honesty on numerous opportunities to have me pay more. They have earned our business!

He had by far the best price and came to our house and was very quick and did an outstanding job!…read moreWill definitely get work done again

He says he never did a job for me. Which is true. He did it for my boyfriend. Bob and carol hire…read morehim to do their auto glass. He has "experience" but didn't even put a seal in the front windshield which caused the window to break. And then didn't even stand by his own mess up. He tried to say you're not supposed to turn your defroster on Don't take anything to this guy. He will just deny he ever did work on your vehicle. What a shame. I recommend BASIN GLASS for any of your glass needs.

Big shout out to the team of top notch mechanics that quickly diagnosed and repaired the damaged…read morewiring on my Ford 7.3 Powerstroke diesel. The work was done in one day for a fair price and it runs great. I will definitely be using them again.

went there yesterday to get a vehicle. Got the 2021 Chevy equinox. Wonderful car. Wonderful people…read morethere. great experience! thank you for your service.

I purchased a used car 1+ years ago, there were a few issues needing attention and I called to ask…read morefor an exception to be applied to the normal "As Is" type sale, since I felt some of the problems were overlooked in error. My call was not returned. When I made a personal visit, I met with the sales manager, who was genuinely concerned about the experience I had. He was a little upset that some items slipped through their regular inspection routines before going out the door and was asking why I didn't bring the car back. At about the time I was explaining that I had in fact called, the salesman that took my call stopped by his desk and told him I had indeed called, and that my call was forwarded to the service department but again, there was a breakdown in communications. The sales manager immediately ordered a loaner brought up to the office (brand new) and insisted I leave my car with them. This dealer proceeded to not only fix my complaints, but found other items needing a little attention and made ALL repairs at NO CHARGE, and even threw in a car wash. I am now convinced their intent was pure, they don't want something going out the door if it ain't right. One other thing.....the service writers get 5 stars, especially Daniel. He was very patient with this crusty old man, and a big thank you to Neil, the sales manager. I'll be back when we wear out the one we got.

Big Will is very responsive and made sure the job was done right! I had tree sap that did not want…read moreto come off of my car. Bill Will figured out what he needed to get the sap off of my car. The price was very reasonable and he did exactly what he said he would do.

Great professional work! He even knew not to put windex on tinted windows. Cool mobile trailer…read more Affordable prices. You could tell he had a lot of experience! I will definitely call him again : )