If you are ever in a car accident and are in dire need of a body shop/ mechanic, never come here. Let me preface this by saying this was my first car accident (and hopefully last). I have since learned not to make such rookie mistakes.
A few years ago I was in an accident on Westheimer and Fondren, and my car was undriveable. Since the accident happened on the corner and this repair shop is on the same corner, I thought I "lucked out" as far as location.
I don't remember the employees' names, but they were very nice and seemingly helpful at the time. Long story short... my repair took an entire month when I was predicted to have a shorter repair time. They kept telling me it was for parts that took forever to ship/ order. Right after the accident, I was told I'd have a NICE loaner car. What a joke, they put my in an early 90's impala. The stereo system wouldn't even work.
I was told that my car would have entirely NEW parts. I was hit on the driver's side and was told both left side doors were going to be replaced by NEW ones. Also, they kept giving me the run around about some mystery extra part (an accessory part) that needed to be installed. When I called weekly to remind/ ask about the status of this part installation and shipment, it turns out they never freaking ordered it. Since my car was driveable without this mystery part, I was able to get it back. I was too livid at this point to focus on a minor accessory.
It's been almost 4 years since this accident, and my car still suffers from such a shitty job. First of all, my car's "door ajar" sensor turns on and off when it pleases. And second of all, I am pretty damn sure they didn't order NEW parts as I was told because the frame on my door is rusting over. I have a feeling they just spray painted over certain areas because I would get ink marks on my fingers and hands whenever I touched it. And now since all the spray paint or automotive paint is gone, it's this tacky ass rust right on my doors. Sucks to be my car.
I complained about this company to the BBB, and my complaint was deleted and labeled "having insufficient information" or some bogus BS like that. I guess they're in cahoots with this shady ass repair shop.
I apologize for having expletives here and there, but this is the cleanest I can describe my feelings about this business. It's partially my fault for being naive and desperate to put the accident in the past.
I seriously urge people to never come here because the people here are a joke, the work is terrible, and they will rob you blind like they did to me. What a bunch of greedy ambulance chasers. I really want to give this place ZERO stars for its shitty customer service and quality of work. Next time, just go to the dealership. Now I know. read more