So, I would not normally review a bank but this experience went far and beyond. I am going to share…read moresome highlights..... As a security feature, this bank wants to make sure that deposits in cash or larger withdrawal amounts are "justified". I understand being careful as I have indeed had my bank card number stolen and attempted fraudulent purchases. More than once, so I understand. That being said, once it was made clear it was me, and I was in possession of my card, I then explained that I was shopping. I am requesting additional funds from my account. Should be enough information? Oh no. The teller had to speak to the manager [twice] and specifically asked me what I was shopping for? What? My best friend was with me and witnessed the whole conversation. Ummmm, what am I shopping for? This bank that I have been a member since 2017, is asking me personal questions that has no business being asked!! Did I have the funds in my account? Yes. Then WHY is anyone asking me what I am shopping for? I remained calm throughout the exchange. My friend was understandably was becoming irritated. I made the decision in that moment to change banks. After 9 years of being a customer, I am done. This may or may not assist others. Unfortunately, it was not the only time I was asked WHY I wanted to withdraw more than my daily limit? As long as I prove I have my card, it is no one's business why a 60 yr old woman wants to spend her money.

Have had a business checking account here for ten years. Always receive friendly service.read more

Mary Latchaw is an excellent employee of Peoples Bank! She was extremely attentive to our loan…read moreprocess to buy a new home and communicated constantly and immediately anytime we needed to progress in the process. We exchanged hundreds of calls, emails, and documents and she was ALWAYS timely, accurate, and helpful. In addition, she was very encouraging all throughout the process. Getting a home loan is already difficult, but Homeland Security and the Patriot Act made it an agony at times. They want to know every thing you ever did financially, and sometimes I thought it was like having a monster leech sucking my brain dry! Mary made the process so much easier because she communicated constantly and reassured me when I got upset about all the documentation they needed to process the loan! I highly recommend Mary Latchaw for your residential loan needs. She is patient, always respectful, thorough, attentive, and she is a great communicator!

I was laid off and, therefore, unable to keep up with the direct deposit requirement into my…read morechecking account. I had forgotten about this "feature" until I checked my account and saw that they had charged me a service fee of $8. I called, and they basically said, "Too bad," so I walked into the branch and explained the situation. They refused to refund the $8 unless I opened a different type of checking account with a $1000 minimum balance and no direct deposit requirement. I opted to close the account instead. The teller was having trouble figuring out how to print a check for my account balance and I said that I wish I could charge them $8 to train their people. Well, this was too much for the bank manager, who strutted out of his tiny office and ordered me to go sit down in the waiting area. Thanks for kicking members of the community while they're down, Community Banks of Colorado.

After five years and over $50,000 in payments on my wife's car loan, ENT Credit Union repossessed…read morethe vehicle over 52 cents -- yes, literally fifty-two cents. We were less than a year away from paying it off, with $15,000 in vehicle equity. ENT locked us out of our account so we couldn't even see the balance or fix the issue, gave no courtesy call, and then turned around demanding we refinance (if approved) and pay all towing and repo fees they caused. This is how ENT treats loyal, long-term customers: no loyalty, no fairness, just pure predatory behavior designed to strip away equity and trap borrowers into new fees and loans. I am sharing this so others know: watch your accounts closely, because ENT Credit Union will not watch out for you.

Just not the same friendy ENT service as on the past. A customer for over 30 years. Low rares on…read moresavings with high borrowing rates for a "member owned bank" current leadership sucks up to wok national policies. Have moved most of our funds elsewhere.

There are times where this station can get busy and a bit slow, but they are always very friendly…read moreand provide great service. This is very convenient to have in Kings Sooper, and they have hours when many branches are closed.

We use US Bank for our business. This branch, specifically, is awesome! The employees are super…read morefriendly and helpful.

I want to give 5 stars as the staff has always been extremely friendly…read more We secured our recent mortgage through this branch and If I was rating that experience alone, it would be 5 stars. That was so easy and J was awesome!! So if you're reading this because you are looking to finance a home, call Jim!! The only reason I am giving 4 is that I deposited a large check into my account here after discussing with the manager whether or not I can split it into separate sub accounts and inquiring about their high yield accounts. Since they didn't have anything that fit the bill, I verbalized that I would deposit it and then transfer elsewhere. Once I went to do this. I found out that there were limits on how much can be moved, the frequency and there are fees. She never voiced this to me. If she had, I would've deposited to the other bank from the start. I was able to work around it by linking them and setting up from the other bank to pull it from Wells vs Wells sending it to them. Otherwise, the staff is friendly and there are no waits when I've gone. Though we are mid-pandemic, so I don't know if that's what there are less people in there.

DO NOT BANK HERE I wish there was a way to give zero stars…read more This is the absolute worst place to do business and first 1 star review I've given in a long time. Everything about this branch is miserable. I'm at attempt 77 to call over 4 days. Nothing. I'm keeping track just for fun at this point. I finally drove into town to schedule an appointment. They apologized about the phone and scheduled the appointment. When I showed up for the appoint they looked at me like I had horns and no clue. So they brought someone over, I waited about 15 minutes and they told me account had to be active for "over" 1 year and today was a year and I would have to come back tomorrow. They scheduled the appointment for this specific reason. I'm going to go back tomorrow, I'm going to finish my business, and I'm closing every account I have with Wells Fargo. I'm so frustrusted I'm going to refi my house just so Wells Fargo doesn't get another penny from me. If you're looking for a decent bank in Monument go anywhere else, they have screwed me every time I walk in the door and they seem to enjoy it.

Great credit union. Always a friendly face to greet you. No odd charges and haven't had any…read moreissues.

Uhck! Nasty, nasty women working here. Mean, monotone, piercing glares if you do/ask something that…read moredoesn't meet their standards. Never have I been treated so poorly in ANY establishment. Leaving this place I feel stupid, angry, and embarrassed EVERY TIME. There is one girl (a blonde who sits away from the main counter) who is incredibly nice, but does not make up for the wretchedness of the other tellers. No problems with other branches, just this one.

This location was awesome when it opened and for the years after. Last couple years things have…read morechanged. Though they have a dedicated drive up window for business, the wait times at the drive through have become unreasonable and so I have begun using their app for depositing checks from the comfort of my home. That may have been their passive-agressive strategy all along though. Make it inconvenient for people to physically come to the bank and push the app. I travel a lot and many Chase Bank's throughout the country are almost all virtual with just one teller. They have automated kiosks in the lobby that make human workers unnecessary. Unfortunately just one more way technology is replacing workers and taking jobs. Beyond that if you own a small business, keep looking. Though they claim to be a friend to small business I have never been able to get so much as a credit card from them let alone any kind of business financing though my successful company is 8 years old and has had annual double digit growth since inception. My business checking account is ridiculous. I have to use my debit card 5 times a month or get charged $12 unless I have a high dollar average amount. Small businesses rarely leave money in an account as it is then doing nothing but sitting there. Therefore I have to play this game of using my debit card 5 times. It's just silly. I have also recently started a new business but bank elsewhere because of their onerous policy. I honestly don't know why I bank here anymore. It used to be for the people but there has been a lot of turnover so maybe it's time to look elsewhere. There are many other banks and credit unions that are far more friendly to business owners.

The people are terrible, tellers are not intelligent, and even have an attitude. I love it when…read moretellers hide behind policy to talk to their friends.

Great bank to bank with! All of the tellers and employees there are nice and friendly, and are…read moreextremely helpful! If you are looking for a bank, go here and you won't be disappointed!

They are the rudest bank I have ever known. The tellers can't even say hello or thank you after a…read moretransaction. I personally don't bank there because I wouldn't put up with that demeanor BUT the people I deal with are. On a one to five, they don't even deserve a one. This is the branch in Monument off Baptist. Wish my organization would go somewhere else. Maybe who bought them out will make a difference.