I am a bit of a serial landlord and had major issues for years with several of Edinburgh's letting…read moreagents. After finally falling out with the last one through their continued incompetence, I came across Pure. Met with Ashley and his team and decided to give them a good part of my portfolio. I have to say hand on heart they are a breath of fresh air in the industry and if you are a landlord having constant issues with your current agent, take my advice and dump them as they never improve. I genuinely suggest giving Pure a try and have already recommended them to my sister and father who are also happy with their honest hard work and first class service. 5 stars from me and my family

Would give it minus stars if I could. I have had the utter…read moredispleasure of renting a flat from Dunedin as a student - it was not only the multitude of issues that came with the flat that made living there horrendous but it was also their disgusting response or lack thereof. I literally do not know where to begin - the plumbing was terrible and the toilet routinely blocked. There was only one toilet and they were aware of this but refused to help. Every time this happened, Dunedin refused to send a plumber out to help us citing 'tenant error'. Their emergency line even stopped picking up calls from our numbers and I cannot begin to describe how poor that is. Eventually when we got through to them (using another number), they sent a plumber (after a WEEK of no toilet) but maintained it was our fault. The plumber told us that we should just pour boiling water down the loo after we went otherwise it would keep happening, which is not a normal requirement of living in a flat whatsoever.Upon moving in, the flat was filthy and half the furniture broken and disgusting. We took it upon ourselves around moving-out time to hire a cleaner out of pocket, who left it sparkling - we took timestamped pictures and everything but Dunedin still dragged out the deposit process and refused to pay it all back. My bedroom had no curtains - two other rooms had broken beds and we had to build new ones. The list goes on and on. Never, ever rent from Dunedin unless you want to live in a flat that falls apart and gets mice.

Very poor service from Dunedin…read more A 6 month saga, the flat was meant to be cleaned and painted before we moved in, the oven was filthy, toilet was filthy, carpets full of dirt, there were no blinds on the windows, the painter had left drips off paint on the floor, a could not care less attitude, once they cashed my cheque and the lease was signed that was that, it took loads of calls to get them to do anything, they even tried to knock money off my deposit for faults that were there before I even seen the place, luckily this was all written down and signed before we moved in so I had records.

Do not trust this company. Both landlords and tenants leave a lot to be desired and show no…read moreconsideration to neighbouring properties. I have the misfortune of living under a flat which is let by DJ Alexander. I recently experienced flooding through my ceiling causing damage to paintwork and ruining personal items. I was initially told by DJ Alexander that this was the fault of the tenants due to them not closing the shower door properly and was assured I would be reimbursed for the cost of the repainting and personal items. I was later told that no reimbursement would be forthcoming as it was an "accident" and due to insurance excess I am now out of pocket. As a tenant I would be concerned about the type of landlord they work with and as a landlord I would be concerned about due diligence carried out in relation to tenants.

if I could. Terrible communication, try to shaft you at every opportunity-don't even lube you up a…read morebit, just go in dry whilst still limp- I have never had such a more terrible experience. They sent people to the view the property whilst I was still in the process of moving out, without informing me. Got back to the flat to clean up and viewing agent just stood there asking me if I was there to view. I spent the best part of a week and a half cleaning the place. Still not heard back on my deposit, they mentioned dirt on exterior of windows and was quoting £160 minimum. Not sure how this company is for landlords but if you are a prospective tenant you would be better off finding another company. Parasitic service that will drain financially and emotionally. I'm going to upload a YouTube video later today detailing all of the above. Avoid.

Yet another letting agents…read more They're the most cheerful looking ones I've come across, which isn't saying much but just look at that exciting purple exterior and the name itself. Mind blowing. You may be able to deduce that I'm a little frustrated with MY letting agents at the moment so it's unfair to take it out on Umega. I noticed that they let out flats for the festival; having just experienced my first Fringe Festival, it's definitely worth coming down for but I'm not sure I'd sign such a contract for it! Umega's located in one of my favourite parts of Edinburgh, Marchmont.

We used Umega to help us get our 1 bedroom flat rented out just off Easter road. Umega spent 4 days…read moreremoving and replacing our Bathroom as well as getting the heating sorted out. The Umega maintenance team were, punctual, reliable and the quality of their work really shone through. We chose Umega because we thought that their rental expertise would help us get our flat rented out quickly, and they did. Thanks Umega

Terrible service for a 1,360 pounds rent. They're slow to answer, when they answer they take time…read moreor stall. They never solve problems in a satisfactory way. If you have an emergency during bank holidays it's nearly impossible to talk to them.

I haven't rented with these so this is a 'viewing only' review…read more They seemed to have everything in order and at the time I couldn't do daytime viewings so I requested an evening viewing. Luckily, they do these so we turned up punctually on the night. We hadn't been informed there would be other people viewing the property with us and were surprised when two other couples turned up but didn't mind too much. The agent made us wait outside to firstly wait on another couple, who never showed up and then to ring the buzzer for the flat in question a few times. In total we were waiting about 10 minutes which I thought was a bit much since viewings are usually around 10 minutes altogether! I wasn't too annoyed as I figured if there was someone in there, an evening viewing is awfully inconvenient for them so a bit of warning is fine, but no one was answering the buzzer. After we entered the building we made our way up the stairs to be greeted by a door that looked as if someone had tried to kick it in, and was successful. The lock looked like it had been pulled out. When we went in the electricity was out, this was March so at 7pm it's already dark. It was also very clear that despite the agents assertions he didn't want to disturb the tenants, no one had lived there in quite a while. Suddenly the discounted rent for the first 2 months was making sense... We made our way around the flat in the dark while the agent pointed out the various positive aspects of the flat. It was an alright flat to be fair. When I rang the next day to ask a few more questions (would they fixing the door for example) I was asked to ring back in the afternoon. When I rang back they'd given the flat away. I wasn't too heart broken but I did feel a bit fobbed off. I then decided not to look at anymore flats from this agency. Total meh experience.

Don't be optimistic about Grant Management and think that 'they can't be much worse than any other…read moreletting agent'. They are. My flatmates and I desperately wanted a flat let by them after a wonderful viewing with a helpful guy, but when it came down to securing the flat, everything went wrong. Going to the very nicely decorated office to discuss deposits and moving in dates we felt nicely at ease, only to be completely thrown off by some of the rudest and least helpful staff I have ever encountered. Our conversation with one woman was interrupted by another who proceeded to contradict everything that we had just been told. She even tried to tell us that the rent would be more than £100 more expensive per month than advertised. We were told they would call us by the end of the day to answer some of our questions about the lease. A month and 4 phone calls on our part later and we're still waiting for that call. This is not to mention the fees this letting agency charges. Read everything very carefully, and see that in their flats you will charged a £30 admin fee every time you breathe. My current flatmate let with them last year, he's still waiting to get his deposit back. When viewing his flat before moving in, he was told the mould on the wall would be fixed before they moved in. It was never fixed, despite complaints, and the new tenants being shown round the flat were told the same thing. You don't need to read all these reviews to make up your mind about them, the mere name 'Grant Property/Management' strikes fear and loathing into the hearts of all students who hear it, as I believe we are most often their prey. Don't risk it, no flat is worth letting with them.

Of all the millions of places that my friend and I searched through when trying to find a city…read morecentre flat, the one marketed by The Edinburgh Letting Co was by far the nicest. The viewing was arranged really quickly, and when we were looking around it the agent wasn't doing that whole annoying 'big sell' routine that so many letting agents do. She simply let us look around and talk amongst ourselves, yet she was more than ready to answer any questions we had. Which brings me to the next good thing about these guys: I've lost count of how many times you ask an agent a simple question, like whether or not there's a parking space included, or whether or not you have to pay a communal stair cleaning charge etc, and they stare at you blankly and mumble something about how they have no idea. The woman who showed us around this particular was definitely on the ball. We were that impressed, that we paid our deposit that same afternoon, in their lovely offices just off the west end of Princes Street. The company is relatively small - I think there are only one or two people who work there, which meant that the service was friendly and personal. When we walked in the person in the office actually knew who we were, unlike in some of the bigger letting firms. The rent on the flat is higher than any other property that we looked at, which is why I'm only giving 4 stars. But other than that, there's very little to fault these guys on.

I just wrapped up my interaction with this letting agent and I felt an update to affirm my opinion…read morewas necessary! Everything about checking out went smoothly. Once all the documents were through, there was no problems (apart from a delay on my part). Considering that we never had a problem, they were always helpful and friendly and finally, their admin is minimal at the letters end, they deserve a five star review!!

The sales team were very helpful at supporting our search for a flat to let, unfortunately once we…read morepaid our deposit the support ended there. Upon move-in we received a 20 page+ inspection declaration of the condition of the flat and 48 hours to respond if we disagreed. We spent hours verifying the report and found it extremely lacking in the documentation of damage and over-statement of cleanliness (For example: floors had food and dirt stuck to them, windows had not been cleaned, etc while report stated these were cleaned to a professional standard). We returned the report in the time requested and simply received a 'sorry the inspector missed so much'. When we moved out we paid a professional cleaning team to clean the flat from top to bottom. The Inspector from Murray and Currie then reviewed the apartment and has commented on some of the items we raised in our comments on the move in report and Murray and Currie have withheld security deposit. We've raised this with Murray and Currie and sent our original comments back to the Company, however they have not been supportive and required us to raise a dispute with deposit Scotland to try to recover the monies. This is a complete lack of support and unjustified withholding a security deposit. I'm very disappointed, and would not recommend their services.

The good: The…read moremanagement and senior leasing associates are very accommodating and care about your satisfaction as a tenant. They were able to set up a rental for international relocation without needing the tenant present in the UK, modified the lease terms due to special circumstances, and once the managing director became aware of the depth of my repair issues he followed up on all future issues personally. The bad: My new flat did not meet the repairing standard for the first three weeks, and did not meet the tolerable standard for the first two weeks. In this time, at one point it took three business days from contacting the maintenance team to hearing from a boiler engineer to schedule an appointment. While I had no functioning boiler, authorization to purchase replacement parts took two business days, which means that I spent an additional five days without a boiler after the issue was diagnosed.

Bad customer service and incompetent - their rental properties are overpriced (obviously)…read more I was paying £750 a month (now being let for £870) to stay at 97 South Gyle Gardens in Edinburgh. The building was more like a drafty caravan and it has a really bad damp problem. It also has rats which chew the waste pipe of the toilet which floods your bathroom creating more smell and damp.. The damp smell ruins all your clothes and belongings as it is near impossible to get rid. The staff are 'mostly' very arrogant useless pepole. Having to deal with the incompetent estate agents and staying in that property was genuinely the worst experience of my life. Please advise void at all costs.

I started using this landlord almost two years ago and they provide an excellent service. They…read moreactually lkimit their customer base in order to provide a better service to their existing customers. From the minute I viewed my falt to the ending of our contract they were very helpful, someon is always available to help you at any time of the day. Any problems we have had with maintenance and things have been sorted out quickly and efficienltly with great customer service. They also do not harrass you will letters and calls all the time so you feel much more like your house is your home and not someone elses which is really nice.

Factotum is not helpful. I have had several problems in my flat that haven't been resolved in spite…read moreof numerous phone calls I'm here for the Fringe and it's very expensive and not worth the money .Good luck if you have any problems. Don't use them!

After wasting a few days in a "get me out of here" rated guest house, I moved to a flat rented…read morethrough Factotum, in Edinburgh city centre. Everything worked great. Staff were friendly and flexible, completing the contract with all details I required, and sending it by mail before my arrival in Scotland. Also, the flat was clean and cozy, with good facilities and without any hidden trouble. I'm grateful to the property manager, Nicola, for her help and patience in dealing with matters arised during my two month stay.