Their itemized bill seemed fair and reasonable and they were quick to service my car. So far so…read moregood.

After I confirmed with you in your store what I wanted to do with my car maintenance, you still…read moresaid it is about $200. Additional, when I returned home to check the receipt, I was charged labor fee $102. The whole maintenance work lasted 1.5 hours, and you clearly told me your labor fee is $45/hour. Now you tell me why you charged me $102 for 1.5 hours? I am going back to your store to get my money back! The most important thing for business is honesty! Otherwise nobody will be back!

Called and they are not taking big jobs .Because my car is brand new and some damage underneath,…read morethey don't want to accept.

BCAA approved collision repair shop. I decided to go with them because they are literally around…read morethe corner from me. That was a good decision! Fast, efficient, honest, and great work ( I had some repairs done to my vehicle that I paid out of pocket). Customer service is impeccable! Nice, clean, new courtesy cars are provided. They returned my car washed and vacuumed (I didn't expect the vacuuming). Highly recommend this repair shop.

Very disappointed. Before I brought in my Mercedes-Benz EQS,…read moreI was clearly told that the courtesy vehicle would be of a similar level. Instead, I was sent to Enterprise Rent-A-Car and given a Chevrolet Malibu. This is not remotely comparable to an EQS. If a similar-level vehicle was not available, that should have been communicated upfront so I could make an informed decision.

Met mat recently He is a service advisor. He can across knowledgeable and honest. He new the facts…read moreof the repair. Before this place I stopped at autocrusse, definitely this is a better place

I am really glad that I took my ICBC claim to this location. Partly out of convenience as when I…read morehad originally called they offered to come and pick my car up for me. They have really nice courtesy cars (and right beside the Ford dealership that I bought my car at). My car was ready ahead of schedule and when I picked my car up it was detailed and looked & smelled better than when I bought it. About a week after I picked up my car, the business called me to see if I was happy with the work that they did and if there was anything else they could do for me. The business is a family owned and not a big chain. But they care about the quality of work that they put out. My original review was left at the wrong business as similar names so I have rectified the situation.

This place continues to excel in the work they do. I returned to this place for a free detailing…read moreafter a year and Dean was generous enough to honor this offer. I asked if I could pay extra for a wax and he even threw that in. I dropped off the car and they gave me a ride home and back. They worked on the car for 4 hours and the car looked brand new after. I'm very pleased with them. They are very helpful, professional, friendly and customer oriented. I'm writing this not because I got a free detailing but really want to recommend them since they are so good and it's important to support good and honest business! Highly recommended!

Whenever I have a car accident, I don't hesitate to visit the 24-hour collision to have my car…read morerepaired. Today, l just needed a touch-up for a scratch on my rearview mirror. As always, Ali was professional and efficient, taking care of the job right away. I've never had any issues with this company, and I highly recommend them for any car repairs you may need.

I'm very happy with my experience at 24 hour Collision. They did a great job on the bodywork and…read morepaint. Very friendly and efficient staff. Nice clean late model courtesy car. I'd come back in the future.

had a big chip off my windshield . . Required work and GM Jackson Lee was absolutely attentive and…read morecourteous. had it done within minutes and refused payment.Excellent service from him and his staff. kudos to them and thanks a million

These guys are my heroes. I'm not even kidding, they totally saved me and then went above and…read morebeyond after that. Long story short, someone keyed my car and damaged my door lock a couple of years ago. I made the claim right away but then procrastinated on following through with the repairs (for which there is a 2-year time limit if you want it covered by your insurance). I figured I'd have all the time in the world to get it done but then suffered a health condition that took me out for the months leading up to my 2-year deadline. So there's me, trying to find an auto body shop that would take my car in for repair on less than a week's notice. I initially didn't realize how ridiculous of a request that was until I spoke to my insurance provider and then called a large number of other auto body shops. Turns out they all have a 6-week waiting list right now. I literally got laughed at when I called some auto body shops to ask if they could take me right away. But Boyd Autobody Richmond was sympathetic to my situation and agreed to take my car right away, despite how busy they are. I was already on cloud 9 and so incredibly grateful when I went in to pick up my car. But little did I know, they still had one surprise left for me. After paying my deductible and getting my keys, I walked out to my car to examine their work. It was perfect. I then jumped in my car, prepared to drive off, when I looked around and saw that my car was immaculately clean. I was shocked. To put this into perspective, my car has not been that clean in years. I have two huskies, both of which shed like you wouldn't believe and love to run through mud, as well as the sand at the beach after getting wet. And then they get in my car. I literally gave up on trying to keep my car clean years ago. And I'm pretty sure there was close to an inch of husky hair than had accumulated on the floor of my back seats, which I tended to ignore because I have a little 2-door BMW so it was hard to get to that area and I never really had to see it anyway. So let's just say, I was convinced my car would never be clean again unless I paid at least $500 for a professional to detail it. I in no way expected Boyd Autobody to clean the inside of my car like that...and BMW certainly doesn't do it whenever I've taken my car in for servicing (not that I can blame them, lol). But Boyd Autobody Richmond went above and beyond on that front. I don't even want to know how many hours it took the poor guy assigned that task to complete it. I was so impressed and grateful that I ran back inside and asked if I could give the guy who cleaned my car a tip. But they, with a smile, said no, it's all good, and they would pass along my thanks. I am never taking my car to another auto body shop again.

I had to have my front windshield replaced due to rock chip that wasn't able to be filled. After…read morereaching out to book an appointment with kirmac i was very happy with their service. Very communicative front desk staff, she was very helpful and answered all my questions as well as gave me clear instructions on what needed be done on my end. I brought my car in and check in was very easy and they provided an Uber back home for me was the length of time to do my windshield was fairly lengthy. They also provided an Uber back. Looking over my car they had did a interior clean and I believe wash prior to windshield install as the car was clean. My service was covered by insurance so I cannot confirm anything value wise but if the service they provided is consistent then if day they are worth it.

The service was excellent and they repaired my car quickly and with precision!! Thanksread more

Had a hit and run that needed to be repaired. Sucks that you need to pay the deductible for…read moresomething that you didn't do, but that's another review. Picked AutoMind because of my friend's suggestion. My experience with body shops have not been good, so I was pretty surprised that the office was relatively clean and each rep had their own desk I could sit and chill as they process my paperwork. The guy hands me an iPad. "What. You want me to play games as I wait?" No. Instead, they had a cute little cartoon thing explaining what will be happening to my vehicle. Not only was I surprises that a body shop would even know what an iPad was (Most I've been to have been pretty low tech), it was a hoot that they went as far as creating cartoon videos to explain to customers what is going on. Got my car looked at and made an appointment to come back and drop it off for repair. When I dropped off my car, the AutoMind rep also showed me how I can use my iPhone to see the photos of my car and see what stage my car is at in their shop. Then they had someone from Enterprise pick me up to get my temporary car. Got a car I've wanted to try out for a few days. When I went back to pick up my car, more paperwork and another iPad cartoon telling me something about my warrantee. I checked over the work. Couldn't tell I got hit (Guess that means a good job). And they also vacuumed and cleaned the interior of my car (With 2 kids, it had gotten mighty dirty with pieces of stuck dried fruit in various locations). The work was pretty good, and those cartoons were pretty funny. What got me was the fact that they put in a lot of effort and tech stuff into the customer side, with the cartoons and the iPhone login thing to look at my car. All in all, it was a pretty smooth and funny experience. But it still sucks that you need to pay the deductible for something that you didn't do...

Took my car in for a simple driver side window replacement about a year ago. After the repairs and…read morewhenever the stereo was turned on I noticed a strange rattling noise. I took it back in to Automind, who then told me that it was just a loose screw and they had tightened it for me. I still noticed a rattling noise periodically, but never got around to bringing it back to Automind. Last week, for an unrelated incident, another body shop had to open up the same door for repairs. When they did, they discovered that Automind had broken the fastener for the speaker when they replaced the window, and had then used DOUBLE SIDED TAPE to "repair" it!!! If I could give them zero stars I would. Don't trust these guys with your car or your money. You are better off taking your car to George's Autobody where they are honest and will do everything they can to help you out - in my case they replaced my speaker and fixed the damage caused by Automind free of charge.