Logan to Portland Maine then on to Augusta last minute because our puddle jumper flight got…read morecancelled: rain, wind, fog. Janice was a fantastic driver in the weather and City traffic. The coach was spotless and Monica in Portland made sure it our luggage got transferred quickly and carefully. I will definitely consider Concord for my transportation in the future.

The drivers and the bus rides are great. The customer service agents are the worst I've ever…read moreencountered.

I had a great time traveling from Boston to New York with this company…read more Unfortunately, I was late and I missed my bus but for $5.00 I was able to get on the next one. The bus is pretty clean, air conditioner is not that cold which is awesome, the lights are great if you are reading on your way to your destination. Seats are spacious, also my busses were on time ( most of the reviews I read before buying my tickets said they were late). Every seat comes with a plug for you to charge your phone,etc.

This company deserves ZERO stars . Worst transportation service I have ever experienced. Half the…read morestuff onboard is broken . I paid extra for assigned seating which were more uncomfortable then general seating . There are zero rules or expectations on board . It's a free for all . Customers are allowed to be unsafe and cause hazards . We had to crawl into the luggage area underneath to retrieve our luggage afterwards because it had been thrown so far back that it was unreachable. Customer service is appalling. They cut and paste the same message over and over . No acknowledgment of any issues and no recognition of any customer suggestions. Public transportation at less then half of this bus service and a much better experience, then this horrific company . They advertise free wifi and plug ins. FALSE . Half of the seats don't recline. Broken . Please DONT waste your time with this company . I recommend Flixbus , Peter Pan or greyhound .

The Chinatown bus "reputation" has kept me away for many years but this year I decided to give them…read morea shot. I wanted to take a quick trip to Boston between Christmas and New Year's and didn't want to deal with parking in the middle of the city. I purchased my ticket in person at the NYC office on 12/20 for a trip on the morning of 12/26. The 10AM bus to Boston was $25 (which matched the pricing they showed online). Good thing I purchased early because when I arrived to check it that morning, there was a handwritten note saying that due to the holidays, the fixed price for that day would be $40. I wasn't sure what time I would be heading back to NYC on Friday but after seeing this same day pricing change, I decided to book my return ticket at this point to lock in the cost. It was $30 for the return trip and again, it matched what the website had shown the week before. Lucky Star has a decent waiting area where you can get snacks and use the restroom before your trip. This is light years better than the Megabus "terminal" near the Javits Center on 34th St. which is outdoors and exposed to the elements. The bus arrived about 20 mins before departure time and we started to load about 15 min before. I noticed that there was no one around to help with the loading of the luggage on to the bottom deck of the bus. So if you have a ton of stuff or a physical issue that will cause problems doing this, be prepared. The bus itself was pretty new and clean. The seats were in good condition and not worn. Each row had a plastic bag attached to the handle for your garbage. There was no evidence of garbage from the previous trip so that means it was cleaned before being dispatched for our trip. Some people have mentioned outlets on the bus but their location was not obvious to me. I was not about to stick my hands around and under the seat looking for it, who knows what I'd find! I came prepared with an external battery pack anyway. The bus was about 2/3's full and lucky for me I had an empty seat next to me for the trip so I could spread out a bit. The passengers were a mix of all ages and nationalities but most important to me was that they were all QUIET, no yakking on their phones. Due to the light traffic the day after Xmas, we were soon out of the city and on I-95 headed north. We did hit a few pockets of traffic but the driver expertly got off and on the highway to avoid the most serious of delays. He kept a good consistent pace and was very smooth at the controls. There is a 15 min bathroom and snack break at a Burger King off the highway about 2 hours into the trip. We arrive at Boston South Station in a little over four hours from NYC. On a side note, I can't believe how dirty some people are. My seat was in the middle of the bus and I waited for the majority of people to get off before I started to move. There was garbage and food wrappers all over the place and under the seats. I would hate to be the person to have to clean up after that! For the return trip, be sure to check in at the Lucky Star counter in the terminal before making your way to the bus ramps. The Lucky Star ramp is the last one at the end of the terminal. I made the mistake of assuming the booth they had there at the ramp would be able to check you in but nope. At the check in counter I again noticed a handwritten sign that on demand tickets for that day were $40. Not sure how typical this is, but the lesson here is to book your tickets ahead of time if at all possible. Based on other reviewers here, the refund policy is a mess or non-existent but that's the price you pay for saving a few bucks I guess. The bus for the ride back was again fairly new and clean. The loading process was quick and orderly and soon we were in Friday afternoon traffic out of Boston. We arrived in NYC in a little over 5 hours due to traffic. Again I think the driver did a great job with detours around the biggest jams and keeping the ride smooth. At the 2.5 hour mark, we have the same break at the highway Burger King. Use common sense and take advantage of the facilities if you're going to be arriving in NYC during rush hour! One final note when we arrived back at the NYC terminal. My luggage had somehow rolled/skidded all the way to the far end of the bus in the luggage area. Remember how I said no one was around to help with luggage? Well, this not so young guy had to hunch over with a huge backpack and laptop in one hand to crab walk my way to the other side of the bus while trying to avoid putting my knees down on the dirty loading floor. I managed to do it without banging my head or getting my backpack caught on anything. I'm sure it would've made for a very funny video! Bottom line: I was pleasantly surprised at the trip especially compared to Megabus (which I took last year to Boston) and wouldn't hesitate to use them again. Book tickets early to save a few bucks but expect no refunds if your plans change!

Worst experience ever. 0 leg Room, really hot inside, it smells, its extremly shakey the entire…read moreride, no table, no wifi, extremly loud Bus (Not because of the people). If you can avoid using this Bus, do it!!! Its awful.

We took Peter Pan to New York yesterday but only because the attendant Chris, snatched our trip…read morefrom the jaws of disappointment. My wife and I had to go to New York to handle some business and we brought our 7 year old daughter; 1st time in NY for her. However we had complications and had to take a later bus. Chris at South Station totally understood the assignment and got us on the next thing smoking to New York city. My daughter loved it! We hung out in Times Square and she couldn't believe that so many people live in one place. Chris thank you so, so much for helping create an experience my lil girl will never forget.

For one, have bus reach its destination without breaking down! Very long wait for a rescue bus to…read morereach us.

It was a perfect trip. It took the 4 hours and 15 minutes as they scheduled, it was amazing how…read morepunctual they are. There are no stops so bring your bottle of water and some snacks. Bathroom is ok, with toilet paper. Seats are VERY comfortable, also recommend bringing a pillow. It was way cheaper than others, and 100% less than the train. I will travel with them again!

DO NOT USE THIS COMPANY! One star is more than this business deserves. Booked a trip for myself and…read morea friend to NYC from Alewife Station in Cambridge. Bus was supposed to depart at 10am. We arrived 20 min early and no bus came. There was one other couple on vacation from france waiting with us. at 10:20am after trying to contact the company via phone and email we booked tickets on Peter Pan leaving from south station and headed there. I have continued to reach out to GOBus and disputed the charge on my CC. Not a single response from the company.

This is your normal bus station where buses from all over New england and tri-state area come in…read moreand out of everyday. There is a newish part to this station which is nice but the rest is not. Not many food options here for snacks or meals for your bus ride. Also, not much seating options while you wait for your bus.

Recently SSBT has gone & expanded more on the property in terms of more gates so now…read moreGreyhound/Flixbus/Plymouth & Brockton has its own gates & Peter Pan/Concord Coach/Dartmouth/Boston Express has theirs (deeming Greyhound & few other ones don't interlink you must know) & this makes more passengers/buses set especially for the holidays & if another Government shutdown/airline ground happens again (if you get my drift).

Such a great service they give, drive was very professional, thanks Bethany Transportationread more

The best we got the Mercedes shuttle to Gillette Stadium was fun how the bus is party styleread more

I can't really blame the customers on the bus line, particularly when a fellow Puertorrican gets on…read morethe phone, puts it on speaker and then literally starts "sexing" with his girlfriend and ragging on the Asian sitting around him. But they do need to keep reminding people to behave courteously. Please answer your phones. And if you are 40 minutes late and you know clients have connecting busses, MAKE SURE you keep them informed. Dirty and old busses. Weird. I was expecting more from bus travel. Still more convenient than driving or flying. But not if surrounded by rude people, delays and not as organized as it could be.

Fuck these guys. Driver was late, then proceeded to take it out on the passengers. Attitude, no…read moreremorse for the couple who came 1-2mins late despite her own tardiness. I understand policy. But the rudeness just felt like cruelty. This company does not care for its customers and I wish I had read into them more before we booked. Will not be returning.

I wrote this stupid review in 2022 and it's so dumb that it made me go through all of my emails to…read morefix it. Healey Bus is a great company run by great people with a great fleet. 1 star reviews don't belong on this page they belong on the page for NRT bus or bloom

These guys are awesome! Way cheaper, quicker, and less hassle than…read morethat-which-shall-remain-nameless. Paul set up our trip (kinda last minute!) super quick, the driver was there and waiting when our time hit, and he already knew where we were going! (Quite a departure from having to give directions to the last bus company). We had a small issue when the (fairly new) bus wouldn't start - and they had someone on the road to rescue us immediately! The professional and FAST response to a problem is what makes them a standout in my book! Thanks guys!

While P&B is generally reliable, my last two rides with them were very problematic. Leaving from…read moreLogan on July 2, the 8:30 pm bus was 20 minutes late--and had only four seats available for a crowd of about 20 ticketed passengers at the final terminal pickup. We were told to wait for the next bus (at 9:30 pm), which would "probably" have enough seats. "Wait for the next bus" is not sound operational policy. Returning from Hyannis on July 8, the bus left 20 minutes late--which is acceptable. But then the driver dawdled and struggled at each and every stop. When the bus arrived at my terminal, it was more than an hour after the expected arrival and I needed special compensation to make my flight. I've seen P&B drivers heroically make up time before. This driver almost seemed intent on making matters worse.

The fare rates for P&B are very moderate. We took the bus between Cape Cod and Boston South Bus…read moreTerminal. The bus was on time for both trips, including the return trip. The busses had wi-fi that worked. Passengers were allowed two pieces of luggage per person. Using their website took a little tweaking, but afterwards, all was fine.