Edit: When I went to go pick up the E-Bicycle, Mary that I spoke with earlier was apologetic and…read moreexplained the situation. She was following her lead in advising that the registration, insurance, etc was needed. She connected with them once again and they have now revised their request and only an ID was necessary to release the bikes. I called to inquire about information as our e-bicycle was taken there and when I spoke to a representative on the phone she was quite rude, short, and not knowledgeable. She would say one thing and then change her mind saying another and cut me off when I was asking a question. She asked for a license, registration and insurance on a bicycle. It's not a motorcycle. It's so frustrating when I'm wanting to get more details on how to get my e-bicycle out yet their customer service is awful. If I could rate this less than 1 star I would.

The lady at the front named "Mary" is the most rude and unprofessional person I've ever spoken to…read more She was immediately got irritated the moment I asked a simple question and had a horrible attitude throughout the phone call. Why work this job if you don't want to help and clearly don't enjoy talking to people? It seems other people have had the same experience with this SAME woman. Do yourself a favor and NEVER go to this place. It'll just be a waste of your time

Alex jumped right in and got the job done! Very friendly and new what he was doing. Bradread more

Terrible people with no integrity. had a run in with a deer on a Wednesday and was able to go to…read morethe lot the following friday. They impounded my vehicle and took apart the battery . I tried getting my stuff out of the vehicle and they gave me a hard time about taking to long. They told me that Friday that the price to recover my vehicle would be 490 dollars. I left the vehicle at my own discretion to consider my options as far as insurance and scrapping the vehicle. The lot attendant told me it would be 45 dollars each day it stayed in there. They didn't open until the following Tuesday . Tuesday I called for a inquiry on the price. Nick lied and said it was 830 dollars. I told him that they charged me 490 the last friday, and he got flustered like the thief and liar he is and gave me the honest price , but not without throwing numbers and percentages around to confuse me. The real price is 670. 4×45 plus 490 is 670, not that hard nick. I asked if we could do a payment plan... absolutely not..... I asked him if I could just give him the vehicle.....its worth 75 dollars (bullshit) ... I finally called him out for being a thief with no integrity. He called me a theif for not paying him his services. Unbelievable. I hit a deer that tried jumping over my car, get brought to the hospital via ambulance, get out and try finding my car and it's impounded at bobs. Summary. They come take MY car, and force me to pay for the lift, then they tow it to their lot, and make me pay for that too, and then when I call em, they say ..come get your car out of our lot, it costs 490. Nick, don't bother responding to this review, I already talked to you. You know that stealing is wrong. ***** Response from the owner Hi Erik - This was from 2019, you're still upset? I see you recently edited your post, if you'd like to sit down and discuss the operating costs of running a towing company, we can. Here are the notes from our employees in the call for any readers viewing pleasure. ******* - 8/30/19 Owner called at 1630 asking to retrieve items out of the car. Explained our hours, but sent a driver anyways to grab keys and a few select items. Discussed insurance coverage, stated he had liability but was waiting for insurance to contact him. At the lot, himself and his brother treated our driver rudely and they were told not to remove any other items until the bill was paid being it was clear the process was going past the 1700 hour. - Individual called on 9-3 at 0837 asking about payment. Explained the process and the price. Individual became very belligerent, offered $75 off bill for the car. Conversation went nowhere, ended the phone call. - 9-5-19 owner called stating he wanted to come pay the bill @ 1456. Made an appointment to fulfill his debt and sign the title over. Customer understood his bill was $616.06, but only had $200 cash. Driver explained we don't accept partial payment and attempted to return the title and cash but customer refused and left. ***** Edit: My Review is exactly as it was from 2019! I Didn't change anything! The review wasn't even viewable for all that time (for some odd reason!) and all i did was make sure that it was visible to the public readers, for their pleasure! Everyone already knows that people in your line of work are Highway bandits. Let it go. My review stands. Thank you for your professional reply Mr. Owner, who cant even use a public name! In the end you got my car/title and all my available cash. Thanks for the help buddy. Have a good one!

My car overheated (and I later found out I had a busted water pump) and I was sitting on the side…read moreof the road in an area I wasn't familiar with. My insurance company would only contact a couple of towing companies on my behalf and one of them was available - but it would have taken them 2 hours to arrive to me. It was 7 degrees outside in the middle of winter, I didn't want to have to wait that out. I did a Google search and found several places to call, and struck out with the first few - they were all unavailable or closed. JMT answered right away and said they'd come rescue me! He arrived within about a half hour, was really friendly, and I enjoyed the conversation we had in the tow truck on the way to the repair shop. I didn't have cash, so he took me to an ATM to get that, and since it only offered withdrawal increments of $20, he cut the price a bit to help me out - it was 2 days before Christmas and I really needed the break. Just a super nice, honest, friendly person. I highly recommend you all break down in your cars and then call JMT. :)

This person Jt stole not repo but straight up stole my 2001 mercury cougar v6 one of a kind car…read morefrom me when he was supposed to tow it 2 miles to me...then he parked it on the street in front of his house and it got a ticket and mailed to me..I am pressing charges for this and I highly recommend you go elsewhere because chances are if you have an extremely rare or cool car he will steal it . Thousands of dollars worth of my valuables were in it too and I have cancer this car was one of the only things that keep me going...I'll see him in court.... negative stars don't go here

Starter went out on my car while at a gas station. United was chosen by my roadside assistance…read moreprovider. They showed up about 20 minutes late past the quoted time, but the driver was super nice and helpful. Very pleased with the service I received and the help the driver gave me in trying to get the car started before hooking it up for a tow. Would use again!

He arrived at his scheduled time. I had two flat tires. He replaced one flat tire with my spare so…read moreit was towed at a reasonable price. Two flat tires would require a flat bed, expensive. To access the spare tire in the trunk he had to remove numerous items in the trunk and put them in the back seat. He had no issues in doing this extra work to get to the spare. Thank you United Towing and Recovery!