We are residents in the Reflections neighborhood and visit the Storey Lake Clubhouse pool often,…read moreespecially when our children are in town. Overall, we really enjoy the amenities, it's a great setup and something we value having so close to home. However, our most recent visit was disappointing. We were required to pay for our pass, and my husband ended up standing at the front desk for about 20 minutes because the staff member kept assisting other guests instead of completing his transaction. That was frustrating and could have been handled much more efficiently. More concerning is the lack of enforcement of safety guidelines. While some lifeguards at the slides are attentive and doing a great job, others appear distracted--on their phones or wearing headphones--and not ensuring the area is clear before the next person goes down. We've also seen ongoing issues, including children throwing rocks into the waters from the landscaping, spilling drinks in the pools, roughhousing, and tossing balls. On one occasion, a guest even had a dog in a float in the lazy river. Staff stated it was an emotional support animal, but regardless, this raises concerns about cleanliness and overall pool safety. We understand that many guests are on vacation and enjoying themselves, but for residents who pay a significant amount to access these amenities, there should be a higher level of consistency and professionalism from staff. With better supervision and enforcement of rules, this could be an even more enjoyable experience for everyone.

There were trash on the ground and the gate didn't work properly. Short parking space, the bug nets…read morewere teared. The best part is that there were Muscovy ducks!

Clean, cozy, super cute and very close to all major attractions. Loved the playroom and big dining…read morearea!

This was one of the best vacations my family has ever had. We felt very at home in this house. It…read morehas four bedrooms plus a pull-out couch in the living room. Three full baths. Private pool. And a game room which was a lifesaver. So much fun for the kids and adults alike. There are USB outlets and electric Outlets within an Arm's Reach no matter where you are in the house. So much better than staying at a hotel.

Horrible accommodations. Cockroaches in the unit, broken and torn apart beds, broken toilets,…read moreuseless customer service people and "on site" maintenance is not on site and will not show up. This company sucks and these units suck. Find something better if you're planning on staying here.

Stayed here for 4-5 days in March of this year and absolutely loved it. The property has a large…read morepool, a nice sized hot tub, and a pond/lake that has a lot of wildlife in it. Our villa had 4 bedrooms and 2 bathrooms and it was comfortable and clean. We were on a half business/half pleasure trip and this accommodation was great. We were able to get up right as the pool area was opening everyday and use the pool and the hot tub facilities typically without anyone else there at all. Even in March the pool was warm enough to swim in and the Hot Tub was just great. In the pond we were able to find a lot of different birds, a ton of turtles, and even a gator! I love gators so that was awesome for me! Wouldn't hesitate to book this again.

This place is awesome great location at the heart of all the attractions all the parks and things…read moreto do are a short distance away while still being just far enough to not have to deal with the traffic from the attractions! The inside is beautiful and gives such an amazing and cozy feeling I really enjoyed my stay! Would highly recommend if you're looking for a get away stay here!

Have stayed here for 4 years, checked in and they want to charge us for 2 houses. Guest services…read morewas so rude and won't help us. They are stealing money from us.

You get all of the resort amenities like heated pools, hot tubs, activities, basketball court,…read moretennis court, sand volleyball court, workout fitness center, video game room, and the location is excellent for visiting Disney World and Universal Studios Florida! The only thing is the suite we stay in was a bit outdated and needed some patching and some painting. The price for the stay is hard to beat! The staff were really nice and helpful! Parking was plenty and nearby all the rooms!

The rooms are full fowl smells, mold, and small bugs. Please address these matters and update the…read morerooms. They are old and outdated, and a hazard to the health of your guest. The staff were kind and understanding.

They sold the house that we booked an Airbnb on. Forcing us to book with another Airbnb. We would…read morenot recommend a stay here, as we were not made aware that the house was currently being sold when it was being sold.

It's quite nice having the opportunity to rent such a nice size home. The rental offered great…read moreamenities for families, well decorated and clean however in this Florida heat it is very uncomfortable to sleep inside of a warm home. If one chooses to get into the Airbnb business know that it's going to cost money. There was no access granted to adjust the ac therefore the upper level of the home was quite uncomfortable to sleep comfortably at night. Also to rent a home out at this size it would have been nice if the owners had more than 3 face clothes throughout the home for large groups. We had to go out and purchase our own face towels to bathe. Again very lovely home, in a centralized location, great neighbors and more.

We've stayed here three times over the last few years and have always had a good experience. The…read moresecurity guards at the main entrance are polite and efficient, and I've never had to wait in a long line to enter. The resort is nicely laid out and easy to get around. It's always been very quiet when we have been here. I see that there are some complaints about parking, but we've never had an issue. You just need to make sure you know and follow the rules. Parking on the street is not allowed, and when you park in a driveway, make sure your car isn't blocking the sidewalk. I especially like the pool and hot tub at Bella Vida. The pool is large, with plenty of longe chairs and it has never been too crowded during our visits. It's very pretty, with palm trees and landscaping. There is a basketball court, a volleyball court, and a playground near the pool. Bathrooms and parking are available at the pool as well. I recommend Bella Vida and would stay here again.

Do not stay here! We arrived to two dirty rooms that had the mattresses out in the hallway. The…read moredirty linens from the previous guests in those rooms were balled up in a corner. The mattress from one of the rooms was covered in blood, feces, and/or urine. The room smelled like puke. The trash from multiple previous guests was still outside in a broken trash receptacle. The house overall was in poor shape. The owner/management company was not responsive about these issues. Their is not ample parking for houses the size of these. A 12 bedroom house with barely enough parking for 3 cars. They have a predatory tow company patrolling the neighborhood towing cars for no good reason at all, its a money grab. It is also inconvenient to all the theme parks. DO NOT STAY HERE. This is the worst spot in the Orlando area hands down. I cant say enough bad things about it.

The first time we came here the room was perfect and clean. And the pools are fun and friendly as…read morealways. The second time around however we got a room that smelled like pure wet mop, told the front desk and told us there was nothing they can do but air the room out?? Couldn't even transfer us to a different room. Aside from that the service here is actually good, this is an enjoyable hotel and the bar by the pool has the best food and drinks. They have mini golf and zip lines, and the Starbucks by the opposite pool is the best! And so was the girl working there.

Subject: Cleaner than a Truck Stop Bathroom - And Just as Honest!…read more Hi fellow Yelp users I couldn't help but notice that keeping truck stops clean and tidy is a noble endeavor--much like what I'm about to share with you. Just like you wouldn't want to stumble upon a dusty truck stop restroom, I believe we all deserve to steer clear of deceptive business practices. That's why I wanted to reach out and shed some light on a few shifty tactics being used by Capital Vacations. While their glossy brochures might look as appealing as a freshly washed diner, the reality is often more like a roadside mystery. From misleading promotions to surprise fees that hit harder than a pothole, I've seen some practices that would make even the most seasoned truck driver raise an eyebrow. I will be fair the employees who work there are sweet and seem to be apologetic for the situation that Capital Vacations should be ashamed of. Let me know if you'd like to chat. I promise to keep it cleaner than a truck stop restroom!

I recommend it to everyone, super clean houses, excellence in service, fair price, I loved the…read moreexperience!

Do not recommend- We…read morebooked the day before our stay and were given the total price in a receipt via text. Just a couple hours before the 4:00pm allowed arrival time and even after they sent multiple private messages warning us of possible penalties and even added hidden fees they were to collect. Here is a list: --$50 if pool door is locked --$100 charge for any garbage left on pails or placed in barrels incorrectly --$90 fee to arrive an hour early --$1000 penalty if alarm is accidentally triggered. (At this point we called for details. We learned the alarm doesn't have a cover--it can be triggered by accidentally pressing the buttons. When we expressed our discomfort, we were told that if we didn't like the policy we could cancel our reservation. We begrudgingly accepted the policy.) --$290 for the dogs. This one came at about 5pm. The number of guests and our dogs were listed on the receipt. They texted privately that they realized they didn't include the charge in the price and they wanted to collect it. We texted a picture of the receipt to the Tropical Properties broker, but she refused to drop the pet charge. We were still about an hour away by car. We spoke to customer service at Air B&B and were reassured that we had until midnight to cancel the reservation, given that we had purchased the insurance offered by Air B&B. (BTW THE INSURANCE--A THIRD PARTY NAMED GENERALI TRAVEL INSURANCE--DENIED OUR CLAIM AFTER AIR B&B WALKED US THROUGH THE STEPS TO COLLECT OUR REIMBURSEMENT.) After cancellation we saw on the receipt that Tropical Properties were also planning to collect a $300 resort fee upon our arrival. WE DO NOT RECOMMEND renting any properties associated with Tropical Properties. And although our family has had many successful Air B&B experiences in the past--this was the first time we needed to file a claim through the insurance they offered. We feel the results are unjust and the insurance was a waste of money.