1. 101 Motors

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Carlstadt, NJ

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101 Motors

1.0 (5 reviews)
Closed • 10:00 am - 7:00 pm

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Audi Meadowlands - Oldie but goodie.

Audi Meadowlands

(131 reviews)

My first positive review of a car dealership and I've bought a LOT of cars. I even have a dedicated…read moreemail just for car buying and my complete disdain for the process, prefixed "carbuyingsucks@....com.. I shopped for weeks to find 3 possible contenders to buy within the Tri-state area and when I began haggling I was having a difficult time with two of the contending dealers, but Alberto Carrera was not only flexible, he was a gentleman throughout. It didn't feel like buying a car. It felt more like buying an upscale home. Much different (pleasant) from that of the typical boiler room, high-pressure sales environment typical of a car lot. Alberto is a class-act who was very patient with me and did everything he could to earn my business and at the end of the day, he most certainly did. 5 star review as I offered and promised.

The 1-star was necessary to post this review - As a…read morefour-time Audi owner and repeat Audi Meadowlands customer, I am extremely disappointed with my recent experience. The sales experience was average at best. However, the handling of my out-of-state registration has been unacceptable. Throughout the process, I received inconsistent information, poor communication, and little accountability. In many cases, I only received important updates because I contacted the dealership myself. As a result of registration delays and administrative errors, I was unable to legally operate my newly purchased vehicle for 14 days and incurred additional expenses and significant inconvenience. I continued making payments on a vehicle that I could not drive through no fault of my own. What makes this experience particularly frustrating is that I have purchased four vehicles from Audi Meadowlands over the years and have remained a loyal customer despite living in different states. Unfortunately, the professionalism, communication, and customer service that once earned my loyalty were absent throughout this process. Customers should not be left without a usable vehicle because of avoidable registration issues, nor should they have to repeatedly chase down updates on their own purchase. This has been the worst automotive purchasing experience I have had and has seriously damaged my confidence in Audi Meadowlands. There is significant room for improvement, and I hope your team takes the necessary steps to address these shortcomings.

Hudson Honda

Hudson Honda

(287 reviews)

I noticed bad reviews all over the world about this company and his workers. We can't have good…read moreworkers with bad workers cause the bad workers can sometimes make the good workers look bad. The experience I had which I never did before, as I got approved for new vehicle, interest was a pretty high, it was expected due to someone who did caused this towards me in the past. The man who did my paperwork, where I signed the contract, paper work, etc. He called me back the next day and found me a bank with an even lower interest rate. I did not expect that to happen. He could've just forgot about me and said business is done. He went the extra mile, which he deserves a raise and one of the best things anybody ever did was call me back so I can re-sign the paper to a new bank to get even lower interest, even by a few percent, it had everything to do with principal. THE BEST EXPERIENCE. -- SPEAKER OF TRUTH

This was, without question, the worst customer service experience I have ever had at a dealership…read more The issue involved a tire replacement on a vehicle that has a tire protection package purchased through Honda. Instead of taking a few minutes to verify the coverage, Neil immediately put the burden on my son to somehow figure out and prove what tire package had been purchased. Rather than looking up the information in the system, he was dismissive, argumentative, and unwilling to help. What made the situation even more upsetting was the feeling that assumptions were being made about my son before anyone even attempted to verify the coverage. We came in for service and were treated as if we were asking for something we were not entitled to, despite the fact that the coverage had already been purchased. I then called the dealership myself to explain that the tire package had in fact been purchased. The attitude I received from Neil was rude, disrespectful, and completely unacceptable. Instead of listening and assisting, he continued to be dismissive and unhelpful. At no point did he demonstrate the level of professionalism that customers should expect from a service department. The most frustrating part is that Sarah was able to do exactly what Neil refused to do. While I was on hold, she took less than five minutes to locate the tire protection package, verify the coverage, and confirm that my vehicle would be serviced. Five minutes. That is all it took. The entire issue could have been resolved immediately had Neil simply done his job and treated us with respect. The matter was later escalated, and I spoke with Will. Unfortunately, instead of addressing the poor treatment we received, his attitude was just as bad. He was abrupt, rude, dismissive, and unprofessional. Rather than apologizing and focusing on a solution, he seemed more interested in defending unacceptable behavior. Speaking with him only reinforced how poorly this dealership treats its customers. To make matters worse, when I initially called, I specifically asked to speak with Eric. Instead of being connected to the person I requested, I was repeatedly passed from one employee to another. It felt like a game of telephone, with no one taking ownership of the issue or making a genuine effort to help. Now, after all of the frustration, Eric wants to call me back. At this point, I have had to take a moment to calm down before even having that conversation because of how poorly this entire situation has been handled. Sarah was the only employee who showed professionalism, courtesy, competence, and genuine customer care. She deserves recognition because she was the only person who actually took the time to help and resolve the issue. I am writing this review because customers deserve to know what they may encounter when dealing with this service department. No customer should have to argue with staff members to have a simple coverage lookup completed. No customer should be made to feel judged, dismissed, or disrespected when they have legitimately purchased a service contract through Honda. Management should seriously review the conduct of Neil and Will. Their behavior reflects poorly on the dealership and creates an environment where customers feel unwelcome and undervalued. The fact that it took multiple phone calls, multiple employees, and unnecessary frustration to resolve something that Sarah handled in less than five minutes is unacceptable. The tire package was found. The coverage existed. The vehicle was approved for service. The problem was never the coverage--it was the customer service, and it was absolutely terrible from start to finish.

101 Motors - usedcardealers - Updated October 2026

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