I just returned from picking up my car from 101 Collision. The bumper had been crushed in. They said that they would have the car done in 3-4 days and it was done in less than two. The estimate was exactly what the total came to.
The front desk staff should be giving other companies lessons on customer service. They were a breath of fresh air to be dealing with and although I do not wish to have to deal with them again (meaning my car isn't in any more accidents), it is comforting to know my care will be taken care of properly.
On top of all of this, they washed and vacuumed the car, and dealt with Enterprise for me to have the rental car picked up and dropped off at their location.
I would like to add that Sergio who provided me with help through the entire process was great. Thank you! read more