I have purchased two.cars from Bentley Wholesale and they have both served me well. Any issues I…read morehad at the time of purchase were quickly addressed. Alex and Mr. Bentley have always treated me very well.

These folks are so wonderful. Rhonda is a wonderful finance manager, who explains everything to…read moreyou and is willing to work with you and your budget. Gary, the mechanic, and Alex, the sales manager are two of the most honest people I have ever met. I have dealt with alot of used car dealers in the past, so many that I learned how to work on cars to keep from being taken advantaged of, and I have never had any issues with these folks. Alex will tell me as soon as I point out a car if there are issues that I need to be aware of, to the point where he won't sell me the car. The first car I bought from these folks, I drove it off the lot and the transmission started slipping. I drove it back to Gary and he drove it and told Alex 1st gear was getting ready to die. I was immediately given my money back. I found a 2013 Ford Focus there that Alex and Gary gave a green light. Perfect car. I had reason to go shopping for a second car. Went straight there. Found a Toyota Prius. We thought it needed a new master cylender. They worked on it and worked on it. Found out it needed a sensor and they were going to take it back to the auction. Found a Toyota Camry there and again, perfect car. I wouldn't go anywhere else.

I cannot say enough good things about Rocket City Motors! Dan and his father were amazingly kind…read moreand accommodating while purchasing our car. The financing was hassle free. The car seemed to have no troubles, until the sixth day (a Sunday). We had noticed that the car was having troubles starting and while at a family friends house, the car died and would not turn over. I called the dealership and got a voice mail (they were closed. I had the car towed to my house and was gearing up for a fight. Dan called me back completely apologetic, and offered to reimburse me for the tow to my house. That Monday he located a mechanic close to my home, (we live about 45 minutes away from Athens) and arranged to have it towed and fixed at his expense. The mechanic took longer then promised and Dan called me every day to assure me that he was doing every thing he could. In the end the issue was resolved with no added expense on my behalf. Dan has continued to go above and beyond and I will be buying every car from him from now on.

This is a extremely terrible TERRIBLE company to buy a car from. Today we looked at a 2003…read moreVolkswagen Jetta Wolfsburg edition that we've been in contact with them for about a week, maybe two on. Dan, the owner, was very nice and polite, at first, to talk to, his father was even nicer. All of that politeness coincidentally fell off when we took the vehicle to an actual mechanic. Dan noted that the car has no A/C and that they had parts coming in to fix it (not a big deal for me personally), they also noted that the vehicle had bad tires and they would get new ones the following day or so (which they did). Anyways, the first test drive I noticed the wheel felt like it was going to fall off, the brakes were decent but not good, the car had a faint smell of oil, there was a check engine light, and the transmission felt like it wasn't hooking properly, also a non working sunroof and no A/C but that's alright. We tell them all of these things, and they claimed that tires would fix the wheel wobble issue (it did kind of) and that the sunroof was a lot to fix and the A/C would be fixed soon, the other issues they blew off. Come a few days (today), we went as we were about to buy the car but took it to a personal mechanic because we're not idiots. So, we bring the car to our mechanic Phoenix Motors on HWY 72, and come to find out the vehicle had been in a wreck (you can tell by the difference of color on each lower control arm and spring) as well as a broken axle that is just SPITTING GREASE EVERYWHERE (this would be the reason behind the wheel wobble that never went away). An finally, the car was burning oil and leaking LOADS of oil out of the cars turbo, in-fact, the car was SMOKING after a short drive to Madison from Athens, and finally the brakes are warped on the car. So, we take the car back to Rocket City Motors where we immediately say that we were unhappy and that they had lied to us, and Dan suddenly became hostile stating that we should go back to a dealership that messed us over before and said, "Wow, it's funny how I just drove it today and there were no issues on the car besides a wobble, now suddenly there's all these issues from a drive to Madison." PATHETIC. That was just my mom talking to him as I'm only 18. I didn't wanna be rude or anything, but as I was following my mom out the door, Dan said, "Do we wanna be rude or nice?" and I was kind of confused so I just shrugged and said I don't know what you mean and told him I can tell him all of the issues on the car that we found (he didn't even listen to my mom he just kept being a complete ass) but he did the same exact thing to me and said I DON'T CARE JUST LEAVE AND GET SCREWED OVER AGAIN. This is honestly one of the worst bets of a dealer you could go too. I would go somewhere else if you'd like a proper working vehicle. Very childish.

On the test drive I noticed some vibration in the front end, "Cowboy" got in and drove it and felt…read moreit too. He immediately took it to be repaired (broken axle boot) and afterward I bought the vehicle. My opinion is that Cowboys wants you to be happy with their service and their cars, and they want to deliver a road ready product. Next time I buy a used car, Cowboys will be the first place I look. If something isn't right, I trust them to make it right. I drove a lot of cars that turned out to have hidden issues but fortunately they appeared on the test drive. Cowboys provides a Carfax report as well as all the history they know of the vehicle. I recommend you at least look at their inventory.

They don't deserve one star. They had a Todd Stephens post a vehicle for sale and I contacted him…read morevia messenger to inquire but apparently he thought I wasn't worth his time to respond. When you have a potential customer you don't ignore them and make them feel like your money isn't good enough. I'd never buy a vehicle here even if they paid me to

Buying the vehicle was smooth -- but the service department is an absolute nightmare. I recently…read morehad a cracked windshield and called to see if our extended warranty covered it. I spoke with someone in service who said yes, he'd start the claim and call me back. He did call back once to get details about the crack, but after that, I never heard another word. I waited several days with no update and had to call back myself. The next person told me there was no record of my call, didn't know who I spoke to, and said they'd figure it out and call me back. No one did. When I called again, I was told no one had ever spoken to me and that the dealership doesn't handle windshield claims -- that I'd have to call the warranty company myself. When I did, the warranty company immediately confirmed a man named Jeff at the dealership had in fact started the claim. So not only did someone at the dealership speak to me, they lied and denied it. I then asked to speak with the manager to address how poorly this was handled. I was told he was out and that he'd call me back. That was September 14th. It's now weeks later -- and no one has ever called me. The complete lack of communication, accountability, and basic customer service is unacceptable. If you ever need service here, document every name, time, and call -- because clearly, they won't. Sales may be fine, but once you're in the door for service, it's a completely different story. This is not how a dealership should treat customers.

Made an appointment to test drive a vehicle this morning. Arrived on time and was told they had to…read morefinish doing some work on the vehicle so to leave for 30 minutes and come back. Upon returning other people were test driving the car. I was told that it didn't matter that I was there first and Al had an appointment. The other people put down a deposit and were going to buy it. Super slimy business practices. Beware