DON'T LIVE HERE AT ALL COSTS. This was quite possibly the worst renting experience of my life. This…read morecomplex is currently under investigation by the Tarrant County Public Health Department for communicable diseases due to roach and rat bacterial infections and infestations. First my apartment was infested by roaches, I would see five to 10 a day (see photos). They literally would get on my plate of food after I made dinner within seconds. I was charged a monthly "Pest Control Fee" and notified management multiple times, but they never fixed it. Second, I lived downstairs and the upstairs neighbor had a large black pit bull that WOULD NOT take his dog to the dog control area to use the bathroom. He let the dog POOP right under my window and all around my downstairs apartment. Even on the concrete (see photos). I notified management multiple times and even supplied photos and video, but they never did anything. I was given an apartment on move-in that had NO WINDOW SCREENS and NO SECURITY LOCKS for the windows. They were broken on move-in (see photos). Anyone could just come right in my window. I had to go to Home Depot when I moved in and pay $56.87 for two security locks on the windows. There were huge gaps between the drywall and the flooring because the building foundation was so bad, that bugs and ants from the outside could easily just walk in the bedroom. The trash is was just dumped all over the complex, yet we pay a garbage and trash clean up fee of $10 every month (see photos). Finally upon move out, I left the apartment exactly as I got it. I hung nothing on the walls and I didn't even use the kitchen cause of the massive roach infestation. They charged me $159.47 move-out fee AND another $53.72 electric bill fee for four days even though I was moved out of the apartment as was gone. Just completely scammed me. Stay away from this roach infested, ripoff complex.

I appreciate the office staff at Oak Chase Apartments. I moved here from out of state and Alena has…read moremade my experience so smooth. The property manager is also wonderful. i am happy with my apartment.

One reason I love living here is the staff. Our maintenance…read moreman (Arturo) goes above and beyond and he can fix anything ! He is definitely one of the many reasons to live here!

We have lived in numerous apartments over our lifetime, and Oakhaven Apartments is by far the best…read morecommunity we have ever lived in! It is quiet, maintenance is quick and thorough (thank you, Artero), and Cindy and Alex are a joy to work with on any issues, including signing a lease, transferring a lease, etc. We hope to be here for MANY years to come!!!

Jesse Shepp with Smart City is the best! He helped me find the most amazing apartment. He's kind,…read moreknowledgeable, and reliable. He always answered me right away. Highly recommend him to find your next apartment!

We reached out to Smart City via their website and were connected with an agent within 24 hours!…read moreEnrique was our leasing agent who helped us with our move from Chicago to Dallas. He matched us w properties that fit what we were looking for, did virtual tours for us, and made the application process so smooth for us. I would highly recommend Smart City for any apartment locating services!!!

Chase from The Urban Avenue was supremely effective in my recent apartment search…read more His expertise in understanding the neighborhood and his constant follow up made we wonder how such an excellent service can be offered for free. Beyond the typical search assistance, Chase took a personal interest and stayed on top of everything from the application process straight through to move in. For anyone looking for an apartment, I would not recommend going any other way than with Chase and his team. Thanks again, Chase.

Chase was so lovely and beyond helpful! Located several options for me, set up all my tours, and…read morehelped negotiate getting me into my dream unit sooner. Everything was well within my budget, and he knew exactly what places to send me to after a brief introduction. The leasing agents at the place I chose also said greats things about him! Highly recommend.

Living at Creekwood Apartments on Pioneer Road in Irving, TX, has been an absolute nightmare. I…read morelived there for three years, and the experience was completely unsatisfactory. For starters, there was hardly ever any hot water. Multiple complaints to management went unresolved, leaving me to deal with cold showers most of the time. The dishwasher in my unit never worked--not once in three years! Despite submitting maintenance requests, nothing was ever fixed. It's clear that management has no interest in addressing basic maintenance issues or providing a decent living experience for their tenants. On top of that, the property feels completely unsafe. Packages were frequently stolen, cars were broken into, and I even heard of motorcycles being stolen right off the property. The lack of security is alarming. If you're considering moving here, I strongly urge you to think twice. Between the lack of basic utilities, unresponsive management, and the constant feeling of insecurity, this place is not worth it. Save yourself the headache and look elsewhere. Do yourself a huge favor and move to Las Colinas u will forever thank me. Entire different world on that side of town.

I reported my air conditioner not working and Jose was here first thing to fix it. You saved me…read more You are always so welcoming and friendly. You fixed it in a flash. I'm so thankful for you.

I love it here! Management is amazing. My experience has been great and it's been about 8months for…read moreme. Only thing I complain about is limited parking. There's limited space for parking and visitors will have to walk to the other side of the complex after parking if your building is on the other side.

***DISCLAIMER: If the management company replies to my comment and claims it was resolved by their…read moreteam, know that it has not been!!! The truth is that nearing my move-out date, I wrote a detailed account of the experiences I discuss below, and sent it to the Briscoe management (along with names, dates, and pictures), giving them the opportunity to make things right. Never once during the hellish plumbing situation I dealt with in my time here was anyone at the Briscoe apologetic or made an effort to make things right. Instead, management attempted to pressure me to sign a Non-Disclosure Agreement (NDA) to keep me quiet about my experiences here, and offered me $500 of hush-money. I did not take this money as I believe everyone should be warned about the business practices at this apartment complex*** My experience at the Briscoe was beyond abysmal, and I am thrilled to be out of such a mismanaged, dishonest, and unsafe place to live (someone was stabbed to death right next door, look it up if you don't believe me). Bright-eyed and naive, I moved into the Briscoe in May of 2018. My time there began with an ant infestation that took weeks to fully resolve due to the maintenance team. By the end of the first month, I began to have plumbing issues that would plague me during my entire time at the Briscoe. My toilet began to clog with no warning and become unusable for a few days each month. I didn't want to have to create a maintenance ticket for them to fix it, as I knew response would not be the fastest anyway, so I would wait for the issue to go away on its own. Eventually this issue escalated and my toilet was clogged more of the time than it was functional. Multiple times, I filed tickets and maintenance would close them, claiming the issue was "fixed." Usually within 24-48 hours my toilet would be unusable again. This resulted in many days of waking up at the crack of dawn to use the bathroom at Starbucks and chick fil-a, since I did not have access to a working toilet. My issue escalated again, and I found myself literally wading through sewage on a daily basis. Almost every day, I would be woken up in the middle of the night to a gurgling sound and to find my bathroom flooded with sewage water and chunks of human feces. (See attached). Caught in and endless cycle of overflowing sewage, I was desperate. I made many calls to the front office and to maintenance, and was told over and over again that I must have been causing my own issues by using "unflushable wipes" (despite the fact that a plumber literally snaked a camera into my plumbing and found no such "unflushable wipes"...btw, I don't even use makeup removing wipes...) I communicated to the Briscoe office and maintenance teams that my issues had not been resolved, and that this environment was not safe for me to live in, but they did not take my issues seriously. This caused me to live with non-working plumbing from May 2018 - March 2019. Almost a year. Imagine living in a $2100 a month apartment and not even having working plumbing for a year. Well, welcome to living at the Briscoe! In addition to my plumbing issues, The Briscoe has shown utter disrespect for people with disabilities and has neglected to comply with laws and the Americans with Disabilities act. They do not enforce towing in handicap spaces, and even allow maintenance to park their golf cart in handicap spaces whenever they feel like it. When I've called the office to report that residents were illegally parking in the handicap space, I was told this "wasn't a big deal" by one leasing associate. Tell that to someone in a wheelchair who is unable to access their own home if the handicap spot is taken! Also, don't bother doing a walk-through when you move out. Even if you get a clean check-out like I did, the Briscoe can still charge you whatever they want in the end. Cheers to tenant rights! They also will send over bills to collections even if you have already paid them and have proof you have done so (certified mail).

Pre move-in: Received a tour from Blake after looking through the other apartments in the area. He…read moredid a phenomenal job selling me on a beautiful apartment with everything I needed! Their friendly service and location made it an ideal place for me to move to. Post move-in: Though this is my first week living here, I can say that many of the neighbors are friendly. Though the halls between apartments need some cleaning (due to trash and accidents from pets), a majority of the residental areas are clean. I think this will come in time as more residents move in. Maintenance Team: I can't remember the name of the individual who assisted me but I was extremely gracious that he was able to help ASAP despite putting a request the night before. He was friendly like a lot of the workers here at Alta SC. Overall: The people in our community really make a difference! Customer service is second to none.

After looking at other apartments around the area, I scheduled a tour with Katlyn (Alta Spring…read moreCreek) who from the start, was very nice and accommodating. Once I settled on a unit she was "on point"with everything being setup appropriately. On 02/01 I had an issue with my checking account on the renters app. Soon after I notified the property management team via email, I was contacted by Kelly, who understood every detail regarding the processing issue and even reached out to the app IT team. We managed to get everything sorted out in order to avoid any late charges. I really appreciate Katlyn and Kelly for following up, being responsive and awesome customer service! Thank you

I don't think that you are able to find a perfect situation no matter where you go. With that being…read moresaid, the brownstones were about as close as they could be. I was able to acquire the apartment, signed the lease and pay all of the fees before I even made it to the state of Texas. And I love the 30 day guarantee. If you were not happy with your apartment, you can break your lease in the first 30 days. We had a couple little hiccups, they're very particular about the trash. And will not knock on your door, instead, you will get the passive aggressive warnings. The only other issue that I had was about a month before I moved out, it was with the Internet. Without going into it, it was an absolute nightmare, that they have since corrected. You will not run into the same issues that I did. Onto the good. The apartments are clean, and relatively up-to-date (Best dishwasher I have ever had).I love that there's an attached garage to every unit. The facilities are always clean and well-maintained, and if you have an issue the maintenance team will be there quickly. It may not always get fixed on the first try, but they won't give up on you. The property itself is well-maintained, there's places for you to walk your dog, and they provide trash receptacles as well as bags to clean up after your pets. I personally don't have a dog, but I never had any issues with pet owners in the complex not cleaning up after them. Maintenance walks the grounds every morning and picks up trash, as well as the trash Valet m to f. As mentioned, previously, I have since moved. The move out process was quick, and relatively painless when it comes to dealing with the office. I even got about half of my deposit back, which I feel is fair. They were timely, and didn't drag out the process. My only feedback is they do turn off auto pay, when you give them your notice, and that has the ability to cause problems. Other than that I am over all happy with my year there. If I find myself back in Dallas, I will absolutely consider moving back to The Brownstones.

Our maintenance team is so kind & helpful. Not only did they complete my request, they were also…read morekind enough to engage with me about the shoulder surgery I just had & they were genuinely concerned about my recovery.