We recently had an incredible experience with this company and feel compelled to share it with as many people as possible. We are Realtors by profession, and as such, know the value in having a home warranty on your home to protect you from unexpected expenses. We practice what we preach, and have warranties on our personal home as well as our rental property. We recently had an issue with our personal residence as our pool pump suddenly stopped working and was simply emitting a loud buzzing sound. We put in a claim with the warranty company and were told that we would be hearing from a repair vendor soon. It was not even 24 hours before we were contacted by Jim Palsa with #1 Air Source. We were not able to coordinate our schedule at the time to meet him, though he continued to try. Eventually the claim was cancelled, and we had to call back to re-submit the claim. When we called the warranty company, we told them that we had been in constant contact with Jim and wanted to make sure that they re-assigned the job to him. Unfortunately they assigned the job to another vendor. After 3 days of not hearing from the new vendor, we called the vendor directly (during business hours) to try to schedule. 2 days later, and we still had no contact from the alternate vendor. We then escalated the situation with a manager at the warranty company and told them that Jim (at #1 Air Source), had been in constant contact with us and was ready, willing, and able, to complete the job. After the escalation, we found out early in the morning the next day that, thankfully, they rescheduled the job back to Jim (at #1 Air Source). Within hours, Jim texted us to schedule the job and actually came out that same day. He determined that the entire pool pump would need to be replaced, and assured us that he would contact the warranty company ASAP to get the approval and get this resolved. We sent a text to Jim the next day around 3pm to inquire the status regarding the approval process. He promptly sent a text back stating that he was working on it. We assumed that we would hear back the next day, but to our surprise, he texted us back just after 7pm that he was on the way to replace the pump and was 10 minutes away!! He showed up even earlier (ok by me!!), with another associate, Andrew, and began work on replacing the pump. There ended up being some additional parts that were needed and unexpected, and they actually took a special trip to the local home improvement store to get the parts as they wanted to make sure that they resolved the repair that same day. They worked in the dark to make sure that my problem was resolved. On a side note, our son observed them working on the pump, and asked how late they worked. Andrew replied "until the work is done". This mentality is very impressive to us, and we feel that this is how vendors should feel with regards to their work. It left not only a good impression on us, but to our adolescent son (who is just about to turn 18) and reinforces the positive work ethic that we have always emphasized in our family. We will insist that #1 Air Source (and specifically Jim and Andrew) only work on our properties going forward for the warranty company. Additionally, we will recommend to our fellow Realtor colleagues as well as family, friends, and clients that they should choose this highly responsive company to take care of any issues that they have with regards to their HVAC, pool, or refrigeration issues. We don't make this recommendation lightly. We only refer to vendors that have personally shown us that they go above and beyond our expectations, and this was our experience with this company. We would be happy to discuss our experience with anyone that may have questions regarding this company as we are more than pleased with our experience and only want to promote local companies that care about their work and take care of their customers. read more

I had #1 Air Source, LLC design and install a heating and HVAC system in my one house. they were done ahead of schedule and on budget. Since that installation Jim has been maintaining my heating and HVAC systems in both of my properties. When I had issues with the HVAC system in my new residence he responded quickly to my service call and went out of his way to get the parts needed to get the unit up quickly so my network and server environment whould not overheat. JIm is very knowledgable about heating and HVAC systems. read more

FANTASTIC COMPANY!! My A/C unit is around 11 years old, when it stopped blowing cold, I thought it was a goner. #1 Air Source came out the same day I called and immediately diagnosed the problem, a bad capacitor. That part was replaced, and the A/C has been working great ever since then. I was worried that the entire unit would need to be replaced but I was happy that Jim addressed the issue & said call us back if you have any other issues. I recommend this company to anyone needing air conditioning repairs read more

After dealing with other HVAC companies in the area (all of which could not figure out what was wrong with my system) I had finally called #1 Air Source and they were at my house, troubleshooting the problem within 2 hours of my call! It only took Jim about 15 minutes to diagnose what was wrong with my system and he had it fixed within the hour! I am extremely happy with the service I received and will refer #1 Air Source to all my friends. Thank you for the wonderful work! read more

Fantastic Company 1- hour response time! The serviceman was very courteous, knowledgeable and had our A/C up & running in 45 minutes. I highly recommend this company to anyone in need of air conditioning services. read more

Jim was accommodating and thorough, in getting to the heart of the problem quickly. He had the work completed in favorable time. We are looking forward to calling on him in the future. read more

worse company to deal with, the owner is a crook ( james palsa) and all thye do is lie and make false promises and over charge thier customers read more

Fantastic company, I recommend them to anyone looking for quality service or installation of air conditionong work at a reasonable price.