Greg and Spenser were great. They took great care to not damage anything while removing our old couches and a bed. I would recommend them anytime read more

Nawaf and Gurjinder were the absolute best - polite, respectful, efficient. I would definitely use them again. 5+ stars. Abigail read more

Thank you to Nawaf and Guru who did an excellent job in clearing the junk in my garage. The service was more expensive that it's estimated online. Don't know if I"ll use it again. But the 2 guys who came and picked up the junk did a good job. read more

Thank you to amaret and Jacob for helping us with our junk, they were so nice and helped us stay within our budget. Cleaned everything up and had a smile the whole time. They rocked it!!! I recomend them highly. read more

1-800-Got-Junk: For when you want to pay a premium to have your trash disappear, only to realize you're left with an empty wallet and a nagging feeling that you could've just taken it to the curb yourself. Save your money and skip this overpriced disappearing act. They are at least 60 bucks more than anyone else and most if not all the junk ends up in the dump, donations anything really. What a scam company. read more

Incredible help from Got Junk! I had a complex art piece to move and they quickly helped me find the help I needed. A company that will make credible referrals when a job is out of scope is one that I trust and will work with again. Highly recommended. read more

I needed a removal service to take away a old sofa and love seat. I used Got Junk's online scheduler and secured a time window for the removal team and a confirmation email with the time selected. The email indicated that I would be receiving a call from the removal team to let me know when they would be arriving. The window came and went with no call. I waited about 30 minutes then followed up with Got Junk's online chat, who were not successful in contacting the Edmonton office franchisee. They suggested I call the number on the confirmation email. I did and it was a contact centre who sent an email to the franchisee that they needed to contact me. The Edmonton office did contact me to confirm I had not received a call from the pickup team, they indicated that they would contact the team and have them contact me. The removal team did contact me after this; told me they were running late, it was a busy day and the road conditions were making it difficult to keep on schedule. They did apologize for being late but gave no reason as to why they had not called to say they were running late. Given that there were three people on the removal team I would have thought at least one of them could have phoned to say they were running late. They indicated they would be here about 45 minutes to an hour after the call, they were 15 minutes later than that. They arrived, gave the estimate and I accepted it. They removed the sofa and love seat, It was now after 5:30/45 PM, the window ended at 3:00. I did not get the feeling that they cared at all that they had not called to say they were going to be late or the fact they were late and I had the feeling that this wasn't an isolated incident for this company. I would not recommend this company and I likely would have canceled the pickup had it not been too late to schedule with another company. read more

I left this encounter with this company with a real sour experience in my mind. To give some context. I had about 500 sqft of broken up tile in demo bags and about 400 sqft of carpet of underlay, some baseboards, and about 5-10 cardboard boxes (Not broken down). All of these items were within 15 feet of the truck for loading. So in terms of difficulty (aside from the tile) was not that bad. The main reason I called this company, was to get rid of the tile and have someone load it for me, as this would be impossible for me in a minivan and given the weight of the tile. The carpet and whatnot could have been taken to the eco station with not much trouble. So, I will say they are responsive to appointments bookings and show up on time, because I called the day before and booked the appointment with the impression they were going to do an upfront (turns out not that upfront) quote. Now under normal circumstances, jobs like these are done via weight. However, I do not think this company's business model is based on full junk removal, but more odd pickups from multiple houses. So they charge by how much room in the box truck your stuff takes up, and charge based on that. So, the guys show up and they are nice off the bat, so good on them to that. The main dude looks at my stuff and quotes me 1/3 to 1/2 the truck for up to $400ish. I was certain I made the point that the tile was my main concern, as I also told them to be careful as it's heavy and some bags might have been overloaded. So given the quote, I accepted the job and said, "I'll leave you to it." I go inside the house and watch the guys on my driveway security cam to make sure they are not loading items from the garage that I don't want to go. They started by dragging the tile bags from the garage and they load about 5-6 bags of broken tile into the truck. Then they stop loading them in the truck and just start dragging out the bags in front of the truck. Now, this is where I start having an issue. They stopped working on the tiles and start loading in the cardboard boxes and the carpet. Now, this stuff is not heavy but voluminous (coincidence..... maybe... maybe not, didn't even break down the boxes). So, they load all the light and voluminous stuff into the truck and stop when it gets to that allusive 1/2 of filling the truck. Note: at this point, only 5 out of the 20-30 bags of the broken tile are actually on the truck. So, they stop loading and about 15-20 minutes have passed since they started and the main guy comes to the door. He tells me, "We have got to the halfway point on the truck and we will need to charge you more to put more on, can you come to look." Well, I've watched them the whole time and I've already known what is going on. Needless to say, I was NOT HAPPY with the fact they loaded up all the light and big things and left all the heavy tile bags on the ground with more carpet in the garage. I make my displeasure known that I feel slighted with what is on the truck and what is not. I asked them why they didn't load all the tile first and just put in all the light big stuff. His response was, to get defensive and say that they are not trying to "fluff the load" and they are doing it for their safety (this part is important for later). So, I'm left with the choice of paying these guys almost $400 for them to take away light stuff I could have dealt with for $40-$100 on my own, or pay another $180-$200 (to $586) for them to load up the rest. Which is the stuff (tiles) that I wanted to go to in the first place. I was pissed. Eventually, I relented (gave in). So, here's the important part about safety. The second guy then climbs in the box of the truck and on top of the carpet and other refuse as they start loading all the broken tile bags at the very BACK (tailgate) of the truck and on top of all the other stuff. Also, the driver was working with a broken foot.....? So, they are guilt-tripping me into this being a safety issue.....? So, in the end, most (not all) of the stuff I wanted is gone, and it cost me north of $600 to get it all done. I could have just ordered a bin to be dumped on my drive and dragged those tile bags through the front gate for $350. So now I feel swindled and wonder what the heck happened. I look on google, and the company has many 5 star reviews but this experience in Edmonton, AB, did not reflect that. It felt like a total con job. read more

I needed to get some short fuse household junk moved out and I had heard of these guys from friend. Not only were they friendly and professional, but took the time to talk to me, find out why I was clearing out the house and listened. They were so good I called them again this week to finish the garage off - Mike and Matt were fantastic. And the prices were the best in town. If you need junk/garbage moved, call 1-800 Got Junk and seriously ask for Mike and Matt - they are awesome. read more

My customer experience with 1-800-GOT-JUNK was utterly therapeutic. This was made possible in particular by the efforts of a one Drake Smith who took my stressful situation of having to renovate my cluttered home and made it fun. It's rare to meet someone who can be that professional and hilariously funny at the same time. This is someone you don't just want by your side in a tough reno-battle, he's someone you need! read more

I had a fairly small load for them to take - an IKEA bed frame that I wasn't able to sell because the screwholes were stripped. They came during the first hour of the two-hour window, and were very fast and friendly. I only paid $94, which is a steal for me. Highly recommend! read more

Just giving a shout out to the three young men that removed my junk. Very professional and did an excellent job! I highly recommend them!

They moved a lot of stuff out very quickly, including large heavy items, and breakable things like drinking glasses, and broken electronics. What would have taken me all afternoon took them 10 minutes. The guy who did the talking was nice, and I didn't feel like I was being judged for my mess or anything. I got a phone call to let me know what time they'd arrive, and that estimate was correct. It was a very easy and smooth experience. It's a bit pricey, but it's totally worth it for us, especially since we don't have a car. The only thing they didn't take were some cans of paint, as chemicals have to be taken to an eco station. read more