I chose to work with Chris at Chalmers Properties because of his knowledge of the area, strict…read moretenant vetting procedures and his overall attentiveness to me as an overseas landlord. More importantly, the house being let is my family home, which I renovated extensively prior to leaving for Hong Kong. I wanted someone who I felt had a genuine interest and accountability in its upkeep. To date I have been duly impressed by the service and support received, and I trust Chris & Chalmers Properties implicitly in the ongoing management of my home. They have efficiently dealt with all issues that have arisen which is hugely reassuring.

From the owner: Letting, Property Management, Rental, Buy To Let, Investmentread more

Newton were my letting agency for 4 years while I lived in Battlefield, and all things considered…read morethey had been the best letting agent I had dealt with until then (and believe me, there had been a few dodgy ones). When I started my tenancy, I had been with Charles White Property Management, which was bought over by Newton and the staff transferred. My details and deposit information went over without any hiccups that I was aware of - the Safe Deposits Scotland scheme had yet to be rolled out at this point, so it was a bit of a concern. Pros - I would be informed in writing at the start of the year when inspection dates were, so there were never any surprises. - If I had a problem, I could usually reach someone that day - Out of hours plumbers were great. Cons - Communication and coordination between tenant, contractors and third parties involved in incidents need improved. Let me explain. The worst issue while I lived was the leak that was ongoing for several months. The leak didn't affect me directly, but it was seriously damaging my downstairs neighbours bathroom, which was under my kitchen which was once a bathroom! Several factors fed into this ongoing issue... the first was that several plumbers couldn't find the source of the leak. I had plumbers from the agency, plumbers from the factors, and environmental health had to get involved. I believe that the agency handled it as best they could. In the end it turned out there were leftover pipes containing water from my kitchen's former life. It required carpenters, plumbers and coordination between the factors and the letting agency. But at last, the headache was over!! During this saga, communication wasn't the best. They would tell my neighbour that plumbers were coming, possibly assuming she'd tell me, but I wouldn't find out about it until I was about to leave for work to find a plumber on my doorstep. And vice versa to my downstairs neighbour. So many wasted trips from the plumbers could have been avoided if we'd both been notified at the same time! This was a blip in an overall pleasant tenancy. All in, this is a fair and decent letting agent. You know where you are with these guys, and with flat inspections being a necessary evil for the tenant, it is especially useful to be notified in advance. More agencies should do it!!!

This company is downright awful. Paid a £100 deposit when I…read moremoved into my property in March 2016, which is due to be refunded when I moved out. The maintenance within the area was of a reasonable standard, but Speirs Gumley are interested in one thing MONEY. Listen they have no interest in you, though they might claim they will !! I moved out in July 2024, but the £100 deposit has been swallowed up by invoice charges. I have asked what invoice charges cover, but they won't answer this......or they can't. PLEASE STAY WELL CLEAR. Luckily I will never use these ( can't print what I want to call them) again.

Speirs Gumley are quite possibly the most incompetent company I have ever dealt with. They charge…read morethrough the teeth for managing the property and then fail to do so, not including commissions they are paid through insurance products. We have issues with our property, namely the roof, and they simply don't care, it has been ongoing for years and they are yet to resolve it. They take days to respond to any emails and when they do they just repeat the same nonsense.

Contrary to the rather harsh review from three years ago, my experience with Harvey & Co. has been…read morefar more positive. However, I am not an ex-tenant with an axe to grind. I deal with them in connection with mutual clients in respect of property maintenance. My firm neither employs, nor is employed by them. I deal with quite a few letting agents and some of their staff are just kids, who barely possess the power of speech. Many are quite disingenuous on the phone and lack the depth to manage property. Harvey & Co. on the other hand have proven time and time again to be professional and efficient in what they do and I wouldn't hesitate to recommend them. There are among a handful of letting firms in Glasgow whom I rate highly.

Unfortunately I've not experienced anywhere near good service from these guys! They operate from a…read morepretty run down office up 2 flights of stairs in the city centre, this should have given me my first warning about their professionalism but somehow i decided to trust them! Several neighbours were also tenents of the same company and experienced many problems with them. Now ive finally moved out and guess what...there are problems with the deposit! Apparently more cleaning is required....i moved out 3 weeks ago and this is the first ive heard of it. Well we shall wait and see what happens but dont worry I will keep you all informed!

I have have been with this unethical company for a few years now…read more I have come to realise a few things about them, for starters they absolutely do not have their clients at heart and if in any way possible will try and unfortunately succeed in extorting their "clients" as we the bill payers have no choice but to abide by their way of playing since the complaints procedure is non existent on their behalf nor do they care, The work carried out is shoddy and can take up to and over a year for problems to be fixed if they are even fixed. From the moment I moved into my property I knew this so called factoring company was no good as the front door of the apartment block was getting vandalised on a near monthly basis which lasted approx 6/7 month, The door would get smashed and then come the H&P to "save the day" and of course the residents would have to pay for the fix each time, not only could they have done something to prevent this from happening, but no they do not prevent which would save themselves time and the residents money which would be the honest thing to do, they are more than happy to overcharge for a door to be fix, then there are the fact that the door handle smashes into the wall when opening which leaves a dent which again will need to be fixed and charged at a rate that I am starting to think the numbers are just made up between them and their maintenance guys, again could easily be prevented by adding a doorstop costing a fraction of the price of plastering the wall over and over again, but no this would be too beneficial for the clients saving them money is not the priority for them. Of course I find it difficult to part with what little money I make as it is when they cannot do their jobs competently and charge excessively for things of which I do not even understand sometimes, then come the letters the "admin" letters which are charged at x amount,the court letters which are charged at £200+ (different for different people from what I can see) then come the letter stating that the property will be blacklisted another £200+ baring in mind they charge each time a letter is sent out, that is nearly more than my actual mortgage! yet they seem to get away with this time and time again - if 99% of the people are calling you a crook then more than likely you ARE a crook, there has been evidence of this company bribing people to leave them 5 star reviews. When speaking to people in the relevant department mainly dealing with Heather, she was dismissive short and unwilling to help in anyway - for instance I spoke to her who advised me that if I get in touch within one month we can sort out a plan which i agreed to only to receive another letter 2 weeks after said call which stated that court proceedings will commence unless a payment plan is set up, I am starting to think these court letters are somewhat of a extra income for these guys now. Another strange turn is when I asked Heather to email me in writing about the plan in which we spoke about she was adamant that she did not need to, that a "note" would be left on the system - My response was "I have little faith in your company and find your company to be incompetent so could you please put it in writing?" To which she was adamant that she did not need to do. The Irony of this situation is that a plan was set in motion for the whole amount to be paid off within three weeks of receiving this letter so my question is what did they want me to do set up a DD for the full amount of which we spoke about paying off anyway? I just don't understand their logic, maybe she is just on some sort of power trip and maybe has had such an unfulfilling life that she has to get her kicks by messing around with other peoples lives? when the maintenance issues were brought to her attention her response was "This is not my problem, nor is it my department" this is the level of customer service you should come to expect. I am currently suffering from covid and do not have the energy or the income for them to be threatening me so I have grudgingly paid for the sake of my health.

One should appreciate that factoring is not an easy job. Getting money out of people who have got…read moreother priorities is difficult and if a factor instructs work they are liable to pay the contractor. Having said that few firms make a worse job of it than H&P. My advice is try your local housing association. They won't steer work to the guys they play golf with

Been with Martin & Co for a few years and having experienced how other companies managed my…read moreproperty, I can honestly say that the service I received from the team at Martin & Co was second to NONE... All matters were handled professionally and efficiently and that was also another reason, when the time came to selling the property I knew i was in good hands.

Iain pretty much hit the nail on the head with this agency. My flatmates and I have had a number of…read moreproblems dealing with Fineholm over the years. One such problem resulted in us talking to the big boss in the Glasgow branch as they had our account in hundreds of pounds worth of arrears that were never there in the first place; the threatening letters then stopped not long after. On another occasion we were informed our flat would be inspected at a specific time and date, so we stayed in and the guy simply walked in the front door to our hall way and then just walked straight back out again. Most folk would find this perfect, however we are on good terms with our landlord and felt it unfair that she was paying for a service that she was not receiving, so we called her and she duly complained. Fineholm then sent another rep for a rigorous inspection in which they tried to fine us every way possible - presumably for the inconvenience. Avoid if possible

AVOID THEM AT ALL COST. If I am allowed to leave zero stars, I would leave zero stars. They will…read moretry to rip you off your deposit for cleaning maintenance fees with an intial flat fee of 25. This is ridiculous. I left the flat in a clean state (swept and clean). They expect it to be in a state of a professional cleaner state e.g. everything bleach out or reverted to as though they were brand new. I had rented multiple places throughout London and have no issues at all as a tenant.

They were very good moving us into our new flat during the pandemic. Agent was wearing a mask…read moreand gloves and the lease was signed digitally which was very efficient. The boiler wasn't working when we moved in and the agency had it fixed within an hour despite actually being closed. We are so grateful to the Edzell team who are amazing. Thanks

When I was a naive nineteen year old, my best friend and I decided to get a flat together. We had…read morefantasised about having our own cool little flat; our own place and our own space. After much flat hunting, we put our trust in the hands of Edzell, from whom we rented a little flat in Dennistoun. I have to say, it was possibly the worst mistake of my life. The staff were cheerful, seemingly friendly and all too keen to get us signed up and on our way, with an extra month's rent upfront as a deposit, as expected. What had seemed like a quirky little flat, ended up causing us a whole lot of problems. To start with, the washing machine was broken, and remained that way despite several phone calls and emails to Edzell, who told us each time that the person we needed to speak to was "unavailable". As far as Edzell were aware, the washing machine may well have been broken until this very day, had my friend's parents not taken it upon themselves to fix it. The months went by much like this, with things going wrong in the flat including broken locks and infestation, which generally fell on the deaf ears of our not so lovely landlords. To top it all off, once we'd had enough and decided to leave the flat, we were told that £100 would be deducted from our deposit for a "cleaning bill", which I thought was absolutely appalling. This supposed cleaning bill was for the cleaning of the oven, which had been provided by the landlord and was filthy in the first place. Besides, how does oven cleaning cost £100?! SO...overall, I had an awful experience with this company, one that I do not wish for myself or anyone else to repeat.

In my opinion there is no end to the incompetence of Happy Lets. They have (without permission) let…read morework men into my flat who subsequently left the water turned off meaning I had no shower, toilet flusher, drinking water and no idea why! That is until I saw my bath was full of tools. When a man from the insurance came round to evaluate a damp problem that required work he said it would take a week and that we would need to be relocated. Happy Lets said their guys could do it in 3 days and we wouldn't need to be moved. It took 5 days of very unusual working hours on the contractors part to finish. They gave me the first copy of my lease months after moving into the property, after having supplied me with someone else's lease (containing a lot of personal details) which was very concerning. After having workers round sporadically for 3 weeks to do a job that Happy Lets told us would take one week (that also meant I could not comfortably occupy my bedroom) we found some of our windows unlocked. Particularly concerning considering we are ground floor flat. This is a mere taster of the issues we've had with the flat they let us which I am still unconvinced was in a fit state for rental at the beginning of the lease. The stress and amount of time I feel I have had to waste dealing with Happy Lets & their contractors and waiting in for Happy Lets and their contractors is phenomenal I am aware there have been previous reviews removed so I have taken care to remain within the guidelines. If you are reading this the best piece of advise I can offer is even if it's your dream flat, if it's happy lets keep looking!

From the owner: We are confident that we offer a letting and property management service which exceeds all others…read more Whether you are an experienced or new landlord or tenant, you can rest assured that we are sensitive to your individual needs and are focused on delivering a service of value. Our management service is based on one very simple principle - happy landlords, happy tenants and happy homes.

We used this estate agent when we bought a house but I would not use them again this however was…read moredue to a member of staff who is now no longer there but I need to base this review on my experience. It is based in the common green with a couple of windows displaying houses and flats in and around Strathaven. It is easy enough to get into the agents but we had to climb a number of stairs to get to the room. The staff were okay but could have been friendlier.