NOT EVEN 1 STAR, (it should be MINUS 5 STAR)…read more We needed 2 vans and a sedan to assist a commercial filming of LG (feat. Alan Walker) in Oslo, Norway during July 8th and 13 (9 seats passengers) July 9 ~13 (7seats passengers). I am a Korean American business man who rented a 9 and 7 passengers van from this crooks and they took 1600 extra euros for an excuse of saying that we did have 2 reservations and just used one and other has to be charged almost 240 Euros as penalty. They call me from Norway telling me that it would not have a cancellation fee since we are renting 2 vehicles. But on the next day, I received an email saying that we will get this fee (it changed maid instantly) It will not be refunded this amount, according to their statement, but I was never aware that we would pay 20% miserable penalty for double booking and they have never told us that this would happen neither at their web nor in the emails where we exchanged during the rental process. They withdraw 1600 Euros from our credit card and they are still holding it and has been almost 10 days (it happen on July 9th) plus we have spend more than 2000 euros in renting their vehicle for only 4~5 days. Do not ever leave your credit card number here b/c you will be sucked like a dust in a vacuum machine. We are going to fight till end and have filled complain to Norway consumer protection center and we are going to prevent others wouldn't have to go to all this process. It's for the consumer rights and protection and clearly they have violated in which we have all the evidence kept in our emails. I please to the community to not rent anything from this company because they don't even deserve neither one star... for lack in courtesy, promises, after services and not even invoices aren't clear and they just charge the amount according to their criteria. I ask you to not leave your credit card at their web site and anywhere for it own protection. My name is Eun Seok Jeon and I am Korean American business man that travels all around the world to achieve success to my business and give my word to not do no business with this cheater... God bless you

Be advised if you search a one way rental with Holiday Autos you may be up for a surprise. After…read morebooking, and printing the papers, you may, or may not, notice the contract saying "a surcharge may be added at drop of point for one way rentals". In my case the fee added about 60% to the total bill. Other rental agencies typically include this fee when you search for a one way rental. I have used Holiday Autos many times over the years without any surprises, this time I really felt they were trying to set me up.