The HSBC at Sha Tin Plaza is probably the one my family and I visit most often due to its location…read more- Sha Tin Plaza is connected to New Town Plaza, so you just have to take a series of footbridges to get there. On rainy days, this is great because you don't have to go out in the rain to go to Sha Tin Plaza, although the footbridges do tend to get slippery.
If you're there to line up for the bank counters if you want to do deposits or whatever, be prepared to wait a REALLY long time. I have lined up for over fifteen minutes before - the wait is ridiculous! I guess this bank is just pretty popular because of its central location in Sha Tin.
Customer service is great here. Upon stepping into the bank, you will be asked what services you require today and they'll either direct you to the queue or hand you a number. Today, I applied for a new credit card and had to wait for 8 numbers before my turn, which took about ten or fifteen minutes. The banking officer Reno was very friendly and efficient, and gave me his card in case I needed to contact him or ask him anything.
One good thing about this branch is that there are quite a few cash withdrawals and deposit ATMs outside, meaning that there never needs to be much of a wait. On a different note, this bank is ridiculously cold, especially at the booth I was sitting at when I was applying for the credit card!
