We usually go to their location in Mong Kok, but we come to this one in Jordan instead, as we had…read morebad customer service with our last visit to the Mong Kok store, and also that they only accept my mom's medical voucher at this location. Stepping in, we know why the service at MK sucks. The owner is spending her time here. Needless to say, every employee here provides top notch service. I have eyecare insurance in U.S. but I still like to come here for my glasses, because I enjoy shopping here so much. They have over 5000 styles of frame for you to choose from, from name brands that costs thousands of dollars to ones that costs only a hundred or two, from Korea, that still look very cool. You simply grab a tray, try the frames on at random, and put your maybes into the little tray to make your final decision later. Fun and pressure free. The staff pretty much leave you alone, though if you ask, they will gladly give you suggestions to fit your preference: lighter ones, trendy ones, ones that fit the shape of your face... They never try to upsell me for more expensive frames or lens options, but genuinely help me get something I'd like. They will also gladly adjust your old glasses for you or do simple repair at no charge. Chau, who's helpful with his suggestions and opinions, helped us narrow down our many choices to one. Then Paul the optician will exam your eyes. He's totally great. Humorous, personable in an easy-going manner, so you can discuss your optical needs with him. If yours is a simple prescription, you may get your glasses in 10-15 minutes, special orders may take a few days. I spent about US$400 for eye exams (for both contact and glasses, in US my insurance covers only one, and the exam includes eye pressure too when I asked), a pair of eyeglasses, and 6 boxes of contacts.

They have a really impressive selection of frames, from as low as HKD100 to a few thousands for…read morename brand. They are displayed out in boxes, you can just walk around the store and try them on by yourself, then set aside the ones you like in a tray for final decision later. I like this much better than having to ask a sales rep to take things out from a case. You can also bring an old frame in to update with new lenses. The service is very nice and efficient too, with no pressure to spend more than you want to. They have boxes of drinks of the table, so you can quench your thirst as you try on the frames or wait for the optometrist. Their prices are really good, a few friends I know, and I myself included, come here to get our glasses when they come for a visit, as the price is much better than in the US even with insurance coverage.

Wonderful selection of eyeglass frames with excellent customer service. Will shop here again when…read morevisiting Hong Kong and will recommend to all friends and family.

I was delighted that the owner Vincent did not push me to buy new glasses when my frames broke. He…read morepicked out all the frames that would allow him to transfer my lenses at no cost except for the new frame. In addition he did an excellent repair job on my second pair of glasses without any charge, and I now can wear those without them falling off. A really helpful and skilled man who is not pushing to sell, but to oblige. Recycle, repair and save the planet!!

Inside Melbourne Plaza is an entire floor dedicated to opticians, with a whole slew of mom and pop…read moreglasses shops. One in particular is my favourite, William's Optical Co. in Melboure Plaza. To be fair, they are much of a muchness compared to all the other opticians. They sell a range of glasses, from Ray Bans to cheap Chinese brands, contact lenses form all the big manufacturers, can get any of the specialist lenses - all fairly standard stuff. However, the husband and wife owners are so friendly, I find myself going back for the banter alone! It's also easy to get an appointment there, I often just walk-in and find that I can get an eye test. What I do particularly like about these folks is that they are a bit more logical and flexible with their operation. Anyone who has tried to shop in HK will have come across the "so solly, cannot, la" attitude of the staff, and I put this down to an inability for people to think for themselves. Here, they are able to make practical and sensible decisions to better my customer experience, which I wholeheartedly welcome. Let me give you an example; I wanted to buy some specialist contact lenses, which have a three day order time on them. It just so happened that someone else had ordered exactly the same lenses, and they were ready in store for their collection. However, this customer was out of HK, and not due to collect for another week, so the optician gave me their lenses and ordered another set for them. Made a lot of sense, I got my lenses immediately, the other customer got a fresh from manufacturer set, everyone's happy. This shop is "can do, la"!

Like so many Hong Kongers, I have really bad eyesight. It's awful. Fortunately, I managed to find…read moremy way to Lenscrafters, where I got a pair of decent glasses for a reasonable cost. To be fair, it is a chain store that sells specs. Not much more, not much less. The service I got in the Wan Chai store was very good. The staff were pleasant and friendly, starting with the optician, who was thorough in his examination of my eyes, through to the floor staff who did well not to snigger when I picked frames that made me look like Chinese Elton John. What I did like was the ability to come back repeatedly to adjust my frames. I get that all opticians will do this until they fit right, and then there is the argument that they should just set them up properly in the first place. For my last pair of specs, they just could not seem to set the frames up properly without them dropping off my face, or cutting off circulation to my brain. They did get it right eventually, but after three attempts. The turn around time for appointments and glasses is good. You can pretty much walk in for an appointment, and so long as the optician isn't at lunch, you can be seen. If your requirements are simple, just frames and lenses, you can get a pair in a few hours, or certainly the next day. If you are like me and go for high index transitions etc., expect to wait at least a week, if not two. As with most of HK, the glasses are very reasonable (again, especially if they are standard). A regular set of specs will only set you can a few hundred HKD at most. For me, I spend into the multiple thousands of HKD, but that's because I am so lazy I don't want to have to move to put on sunglasses, let technology shade my eyes for me!

I have been coming to this optician for more than 10 years. They are located conveniently in the…read moreHarbor City mall. Even the shop may not be big it caters for every need. If you don't have a prescription and need your eyes checked they have modern equipment to do so. They take a lot of care to check thoroughly. You can find all kinds of different glasses and contact lenses suiting every budget. All the famous and hip brands are on the offer. If you're in a hurry they can get your prescription glasses ready within 24 hours. Ray, Kevin, Keith and the team are very knowledgeable and take really good care of every customer.

Bought 3 pairs of glasses at Ocean Optical after researching previous YELP reviews. It did not…read moredisappoint me, Ocean Optical is conveniently located at Harbour City in TST next to Ocean Terminal. In addition to a sunglasses, I also ordered and bought two prescription glasses. The optician service was very attentive and highly professional! I brought my US prescription which the optician "transcribed" into HK version. He spent almost 20 minutes to carefully measure the lens positioning and the fitting of the frame! I was highly impressed as I seldom had optician spending that much time to do fitting of the lens and the frame! It took 3 days to make the prescription glasses, and they all fitted perfectly, the optician even spent time to provide guidance on how to view using progressive prescription glasses! I highly recommend Ocean Optical!

I've been going to Hong Kong for many years and have had nothing but Sussex's with Swiss optical,…read morequality work, quality staff just a real five star experience. I have even brought glasses back for friends and have been better than local( Boston) shops. Fair prices with great srvice

Went here while on vacation. Frames are such a great value and it was less than 1/2 the price of…read moregetting glasses in the US. Getting a prescription is only $15usd and takes like 5 minutes.

Great eye glass frame store. They carry many of the harder to find brands such as Lindberg.read more