I was delighted that the owner Vincent did not push me to buy new glasses when my frames broke. He…read morepicked out all the frames that would allow him to transfer my lenses at no cost except for the new frame. In addition he did an excellent repair job on my second pair of glasses without any charge, and I now can wear those without them falling off. A really helpful and skilled man who is not pushing to sell, but to oblige. Recycle, repair and save the planet!!

Inside Melbourne Plaza is an entire floor dedicated to opticians, with a whole slew of mom and pop…read moreglasses shops. One in particular is my favourite, William's Optical Co. in Melboure Plaza. To be fair, they are much of a muchness compared to all the other opticians. They sell a range of glasses, from Ray Bans to cheap Chinese brands, contact lenses form all the big manufacturers, can get any of the specialist lenses - all fairly standard stuff. However, the husband and wife owners are so friendly, I find myself going back for the banter alone! It's also easy to get an appointment there, I often just walk-in and find that I can get an eye test. What I do particularly like about these folks is that they are a bit more logical and flexible with their operation. Anyone who has tried to shop in HK will have come across the "so solly, cannot, la" attitude of the staff, and I put this down to an inability for people to think for themselves. Here, they are able to make practical and sensible decisions to better my customer experience, which I wholeheartedly welcome. Let me give you an example; I wanted to buy some specialist contact lenses, which have a three day order time on them. It just so happened that someone else had ordered exactly the same lenses, and they were ready in store for their collection. However, this customer was out of HK, and not due to collect for another week, so the optician gave me their lenses and ordered another set for them. Made a lot of sense, I got my lenses immediately, the other customer got a fresh from manufacturer set, everyone's happy. This shop is "can do, la"!

We usually go to their location in Mong Kok, but we come to this one in Jordan instead, as we had…read morebad customer service with our last visit to the Mong Kok store, and also that they only accept my mom's medical voucher at this location. Stepping in, we know why the service at MK sucks. The owner is spending her time here. Needless to say, every employee here provides top notch service. I have eyecare insurance in U.S. but I still like to come here for my glasses, because I enjoy shopping here so much. They have over 5000 styles of frame for you to choose from, from name brands that costs thousands of dollars to ones that costs only a hundred or two, from Korea, that still look very cool. You simply grab a tray, try the frames on at random, and put your maybes into the little tray to make your final decision later. Fun and pressure free. The staff pretty much leave you alone, though if you ask, they will gladly give you suggestions to fit your preference: lighter ones, trendy ones, ones that fit the shape of your face... They never try to upsell me for more expensive frames or lens options, but genuinely help me get something I'd like. They will also gladly adjust your old glasses for you or do simple repair at no charge. Chau, who's helpful with his suggestions and opinions, helped us narrow down our many choices to one. Then Paul the optician will exam your eyes. He's totally great. Humorous, personable in an easy-going manner, so you can discuss your optical needs with him. If yours is a simple prescription, you may get your glasses in 10-15 minutes, special orders may take a few days. I spent about US$400 for eye exams (for both contact and glasses, in US my insurance covers only one, and the exam includes eye pressure too when I asked), a pair of eyeglasses, and 6 boxes of contacts.

Great eye glass frame store. They carry many of the harder to find brands such as Lindberg.read more

I have been coming to this optician for more than 10 years. They are located conveniently in the…read moreHarbor City mall. Even the shop may not be big it caters for every need. If you don't have a prescription and need your eyes checked they have modern equipment to do so. They take a lot of care to check thoroughly. You can find all kinds of different glasses and contact lenses suiting every budget. All the famous and hip brands are on the offer. If you're in a hurry they can get your prescription glasses ready within 24 hours. Ray, Kevin, Keith and the team are very knowledgeable and take really good care of every customer.

Bought 3 pairs of glasses at Ocean Optical after researching previous YELP reviews. It did not…read moredisappoint me, Ocean Optical is conveniently located at Harbour City in TST next to Ocean Terminal. In addition to a sunglasses, I also ordered and bought two prescription glasses. The optician service was very attentive and highly professional! I brought my US prescription which the optician "transcribed" into HK version. He spent almost 20 minutes to carefully measure the lens positioning and the fitting of the frame! I was highly impressed as I seldom had optician spending that much time to do fitting of the lens and the frame! It took 3 days to make the prescription glasses, and they all fitted perfectly, the optician even spent time to provide guidance on how to view using progressive prescription glasses! I highly recommend Ocean Optical!

Went here while on vacation. Frames are such a great value and it was less than 1/2 the price of…read moregetting glasses in the US. Getting a prescription is only $15usd and takes like 5 minutes.

I've been going to Hong Kong for many years and have had nothing but Sussex's with Swiss optical,…read morequality work, quality staff just a real five star experience. I have even brought glasses back for friends and have been better than local( Boston) shops. Fair prices with great srvice

This is another stop I had to make every time I am in HK. This place used to be caulk full of…read morevendors and little stores fill with anything video games. Since my last visit here 4 years ago, much of the stores have been closed. Many of the stores now have been taken over by phone, computers or even food stalls. I even saw one of stores were now an adult toy store, which is a very weird place to be. There are still plenty of choices to chose from, there were many businesses that have switch over to toys as well. I am both a toy and video game geek, so I was very happy. Unlike some of the other specialize areas of shopping in HK, like the computer shopping area has buildings and blocks having the same stuff. The Oriental 188 is very isolated, they do have one building fill with games and stuff, but nothing surrounding it. So if you are looking for a game hunting adventure that would last ALL day, you may be slightly disappointed. If not, fantastic place to go to.

BEWARE OF SCAM PHONE REPAIR HERE: IMPRESSION DIGITAL…read more They stole my phone! I dropped off a $1,000 Note 8 phone and they kept it! I went to get it the next day as they were to fix the glass and they were closed. They stayed closed for 2 days until they knew I was leaving Hong Kong. They STILL have my phone TWO months later and refuse to mail it to me, they laughed and said I should fly back to Hong Kong to get it as they were not spending money to ship phones. I even gave them my credit card number so I would pay for it -- and they have every excuse not to send it. Lamp Pui is the owner and she is impossible to deal with. She plays games, like blocking me from WhatsApp, not answering her phone or playing games on email. I just got the police involved and hope she gets arrested. DO NOT TAKE ANYTHING TO IMPRESSION DIGITAL AND LAMP PUI. (BTW: They didn't even fix the glass as the owner LAMP PUI claimed she "didn't know how to fix it.") BEWARE!

They have a really impressive selection of frames, from as low as HKD100 to a few thousands for…read morename brand. They are displayed out in boxes, you can just walk around the store and try them on by yourself, then set aside the ones you like in a tray for final decision later. I like this much better than having to ask a sales rep to take things out from a case. You can also bring an old frame in to update with new lenses. The service is very nice and efficient too, with no pressure to spend more than you want to. They have boxes of drinks of the table, so you can quench your thirst as you try on the frames or wait for the optometrist. Their prices are really good, a few friends I know, and I myself included, come here to get our glasses when they come for a visit, as the price is much better than in the US even with insurance coverage.

Wonderful selection of eyeglass frames with excellent customer service. Will shop here again when…read morevisiting Hong Kong and will recommend to all friends and family.