1. 周大褔珠寶金行有限公司

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Hong Kong, HK

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周大褔珠寶金行有限公司

Chow Tai Fook Jewellery Co.

4.0 (1 review)

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10 years ago

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正生純銀店

正生純銀店

2.3(3 reviews)
0.1 km•Tsuen Wan, New Territories

Very bad after service. Shop and owner is good, but one of the people they hired, omg there was one…read morewoman 45-55 yrs old with glasses. I am a regular customer, so one of my silver adjustable bracelet was broken and i wanted to repair it because i love my bracelet. I paid and after a wk i could pick it up. When i came back to the shop to pick it up, she was very rude. i gave her the receipt and she went back to pick up my suppose to be''repaired'' bracelet. She then was polishing it, i dunno why, but she polished it too much so the silver was very thin where it was repaired, it could break any moment as it also wasn't repaired well. But i noticed this after she gave me the bracelet and said here you go HKD$10 back for you. I was stunned, why would she give back money to me??? I only came to pick up the repaired bracelet and the payment was done in advance, then i took a look and saw that the adjustable silver was replaced, but in very bad condition( could break any moment and super thin) so I said sorry i don't accept this, please repair again and make sure it is good this time as the original. She said this is normal and want to get rid of me. She said also come back again when its broken??? Excuse me? I don't expect it to be broken soon and come back again to pay you again for something that wasn't repaired well and where i paid for??? i don't think so! So i had an argument with her and she was saying this is not her fault and blamed the repair service team. If i want it to be more 'better' repaired i had to pay back the HKD$10 + HKD$5. Why would i pay extra 5 dollars for your fault? I didn't pay and then she put up a show and said: ok I pay for you and she grabbed her handbag and put money 5 dollars on the table...i was like wtf no need to show it to me, i won't pity you and she said you are a beggar. That really made me furious why would you scold your customers as a beggar? You beg me to pay you 5 dollars extra. Eventually, she said never mind i pay for you the 5 dollars and I had to give back her the 10 dollars and she said come to pick up the bracelet again after a week. So lets see next week how it goes........Just want to make clear that i have nothing against the shop. its just these kind of people really pisses me off and makes the shop very bad. I intentionally wanted to buy another necklace, but after the argument/discussion with her my mood dropped from 100 to 0 and sadly makes me not want to go back to this shop anymore.

周大褔珠寶金行有限公司 - jewelry - Updated October 2026

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