I wish i have never use their service at all. I gave them my suit and some of my shirts for dry cleaning in early April and was told by the owner Mr.chan that I can pick up the shirts in a few days time but needed to come back again for the suit. I went back to the place 2 weeks later for my suit but got told off by this Mr chan as he insisted for the fact that I have already picked it up during my first visit! I was shocked yet I remained very polite, but only to learn that he is a very horrible person to deal with, I asked if he can help and make a call to the dry cleaning factory, he refused to provide any help at all. He was not cooperative in anyway and it was almost impossible to speak to. What he said to me was also very insulting, he literally asked if I am mentally disabled . He left me no other choices but to get the police involved. The police came but they couldn't investigate further as I was told I will need to provide evidence for not getting the suit. It was very frustrating but I couldn't act any further at that point. One week later I received a call from Mr.Chan telling me about a suit that they have received from the dry cleaning factory which "might" be my missing item. I went to the shop at once and finally get hold on the suit, however it was all scrambled up and the pants were TORN APART. They were definitely not in such condition when I bought them down to the laundry. I was raged but yet I remained calm and ask for compensation. Of course just like many of the previous conversations this Mr. Chan was being as rude as he could be and did not take responsibility for the incident. He even asked me to contact the police or any authority that I think best suited. I am definitely taking his suggestion and will bring this to justice. I hope everyone can get a chance to read this and STOP using their service. If you know anyone who is currently using their services, please also let them know about this before its too late. read more

Tiny, convenient laundry shop. Dry cleaning takes about 3 business days to process, and as of September 2016, men's shirts go for $22 each while trousers go for $23. Staff is usually friendly and most can speak enough English to get by. After writing your name down on your ticket, they might even call you by name before you leave ("Thanks Michelle, see you on Monday!") Pickup of your items will be available after 6 PM on the day they're ready, in case you need to know when the "L" in your GTL routine can finally be scratched off. ;) read more

伊莎洗衣 - It may look complicated but it works! - Laundry Services Near Me - Hong Kong, HK

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The first half of the review is all maths.. you can skip to the second half if you want to. First, when I first moved out from my family, I bought myself a washing machine as there wasn't one at the place I rented. Mistake, big time. I did laundry maybe twice before I did the maths. How much does it cost to buy a washing machine? HKD $4k easily. How much does it cost to take the laundry on to the mighty hands of the laundry shop? $50 for a week's worth of clothes. So I can go 1.5 years and still cheaper than a washing machine! But there's more. You would say a washing machine lasts much longer than 1.5 years, and most households are equipped with a washing machine anyway, which I agree. But washing your own clothes takes up your own time too. So I'll guess, an hour per week to wash and dry (that's the lowest estimate from my time backpacking)? Ok, so unless you earn less than HKD$50 (which is possible...), otherwise it is ALWAYS cheaper to do the laundry out there. That explains all the laundry shops on Caine Road, Robinson Road and basically all over the Mid-Levels. I'll mostly choose the closest one, but ILSA is by far the best. Upon the third visit, they remembered my last name. Always ready by the next day, and in rare occasions and if you ask nicely, you can get away with a same day laundry too. That's nothing much to ask from a laundry shop really, excepts expecting them doing the job right constantly, and they do. You can tell by the number of bags they are handling everyday - the shop can barely fit two people in! read more

伊莎洗衣 - You got all the phone numbers on the bag. - Laundry Services Near Me - Hong Kong, HK

My husband and I were visiting Hong Kong and staying in an AirBnb nearby and we needed to get some laundry done. We dropped off a bag of laundry around 10:30am and had it back by 4pm the same day, nicely folded and smelled clean. Good prices, very efficient, would highly recommend. read more

Reading the great reviews for Ilsa Laundry, I thought I'd give it a go as I'm staying in an Airbnb rental just a few blocks away. Perfect! My clothes were ready same-day (in 10:30, done 18:00). There *is* some fabric softener used on your clothes if that's something you're concerned about. But it's lightly used. Nothing like being able to unpack clean clothes upon returning home! :-D read more

DO NOT USE THIS ILSA LAUNDRY SERVICE. VERY VERY VERY BAD. My family has been using their service for 4 to 5 years and it was fine at the beginning but getting worse over years and many mistakes were kept repeating without any improvement and therefore we decided to stop using them from now. On average we gave them around hkd500 a week for our laundries. The dry cleaning part was fine because they out-source this part as they told us. However on the pound wash items (we got three bags each week for them), it was getting worse and worse everyday such as: kept running in other people's clothes into our laundry; kept losing our washing items from time to time; and got stains on our after washed clothings. Even worse, the washing detergent got us some skin issues and they promised us to use non-fragrance detergent which only occasionally happened. We kept reporting all the mistakes and issues through thousands of phone calls and WhatsApps to Mr Chan who claims himself as the owner of the business, but he only said they could not do anything and millions of irresponsible excuses. We have never asked for any compensation from this company, in fact they actually have no intention to do anything at all. Due to convenience, we chose to give our maximum tolerance and patience to them and hoping things would eventually become better, however it was definitely hopeless. I finally made up my mind last week to visit the shop and see what's happening. Their shop at Caine Road only got this Mr Chan to do everything by himself and it is a very messy place that I had ever imagined. All the laundries were carelessly misplaced outside the shop and inside everywhere. Hardly see he wore gloves nor washed hands before touching the customers laundries (washed or dried). Given he is the one doing everything in the shop, everyone can imagine how bad the hygiene it can be. If I had known about all these poorly mismanagement issues, I would never give them my business over these years. I wish to remind those who cares for their families and themselves, seriously STOP thinking to chose this ILSA laundry service at the start, or STOP using the service from today. read more

I go to ILSA as it is probably the best of the mid-range. It's not a hole in the wall where they bleach and press the F out of all your stuff regardless of care instructions but it's not super expensive / high-end either. The clothes come back in good condition and I've never had a huge issue on that front. There is a shop girl there who is incredibly rude though. She actually grabbed me at one point. I brought it up with the main man there and he dismissed me as well by telling me she was "shy". Errr, OK. read more

I'm a huge fan of ILSA - have used them a handful of times now and they've been consistently reliable both in the quality of the washing/drying as well as timeliness. I stayed in a serviced apartment for my first couple of months in HK and the laundry service offered was extortionate. Thankfully, ILSA is in a convenient location and often offers same day service for super cheap prices - have not used my washing machine since moving into my flat for this very reason! Highly recommend for anyone living in HK / even just visiting. read more

Amazing service. Cheap and delivers right to your door.

Must have gone down hill since the last review. Three days to iron five shirts. Not open on time and surly service. Won't be back. Suggest you try others. read more

Read reviews for several laundries close to where we were staying and tried Ilsa in Caine Road. Wasn't disappointed. A very good service - all laundry returned the same day (four bags full on one day) and delivered to our hotel. Gentleman was very obliging and spoke good English. Clothes were folded and had not shrunk. TIP - if you have stains on anything, spray before putting them in the bag and dropping them off. You can buy spray stain remover at the supermarkets. read more