Overall the resort is very exclusive. A bit too big as you need some time to find your way to…read moredifferent buildings and this includes walking outside ( which is unpleasant during bad weather ). We had a 2 bedroom suite which was very quiet. I did not like though the incorporated bathroom in our bedroom. See picture... tub is right next to the bed. Other problem if you like it colder for sleeping it's tough as the bathroom is heated and there's no thermostat to regulate. Food is amazing and personnel overall very friendly. We like the separated kids areas , especially for the pools.since we booked a suite for our family of 4 ( 2 kids above 18 years). Here was the BIG problem: We had access to the more exclusive sea lodge where they have a separate spa . The spa had a sign in front of their entrance saying: FREE TREATMENT: 12 o clock 20 min massage So as every English speaking person would , we assumed free treatment means free treatment, thinking because of the high end pricing at the sea lodge that's what they offered as a little extra to their guests. I went in the sis and said to the receptionist: do you still have the free massage available? And she said yes and booked our family of 4. My kids also asked for another treatment that was advertised as 'free treatment' but later we found everything on our invoice (+440€) I went to the responsible accountant who was clearly shocked that the spa would write on their sign : free treatments instead of free appointments . I said there's a BIG difference and this will backfire I'd more English speaking guests will arrive. He asked which treatments were used and unassigned he would take it off the bill or at least come up with some compromise but no, he said thank you for pointing this out ( and the spa changed their sign afterwards ) and that was it... Later we also saw more drinks being charged than we ordered so overall we were very disappointed in our second stay at this resort which clearly was the last time we went! I would have appreciated a better approach from the management in solving this matter !!

My full review can also be seen here with lots of photos and further details:…read more http://www.awifeamomalife.com/northern-italy-hotel-quellenhof-san-martino-passiria-italy/ Positives The staff was helpful, friendly and went above and beyond our expectations The resort offered many activities for all different age groups The food was excellent and well thought out The rooms were clean, spacious and comfortable The location was beautiful, brisk during the day and sunny Needs Improvement: For the brisk weather the pools need to be warmer There needs to be an English guide for the Kinder Club There needs to be a better map There should be better deck furniture and housekeeping should have replaced the one that broke into shambles when I sat on it so I didn't have to sit on the floor (I asked at the front desk twice and called them once). Water or refreshments should be provided It is very expensive for what you get as far as meals and food goes - I feel like lunch should be an option or at least a bottle of inexpensive wine at dinner. The room could use a coffee maker and coffee making supplies

From the owner: The vigilius mountain resort, which opened its doors in 2003, is a new interpretation of the…read more"Berghotel Vigiljoch" built in 1912. With the building of this new hotel, designed and constructed according to ecological principles, the Merano entrepreneur Ulrich Ladurner realised a dream. Even as a child this place had fascinated him. Here he felt an immediate and primal proximity to nature, combined with a fascinating inimitable worldview from such a high vantage point, which had already cast a spell over him when he was a child. Years later from this child's dream arose the very real idea to build a hotel for guests on that very spot, so as to share the unique energy emanating here. He was convinced that there would always be people like himself who would hold this spot in high esteem and love it just as he does.