Been dealing with Earl's since 1969 when Earl was on Riverside Ave. Recently bought Verve 3s for…read morewife and myself. Young salesman Liam was knowledgeable, polite, and very helpful guiding us to the Verve model, and we ordered (2). My wife was between two sizes, and a couple of weeks after receiving the bikes, we decided that we needed to ask for an exchange to the smaller size. Even though the bike had not been ridden beyond a couple minutes at home, I anticipated issues as bike had been special ordered. BUT end result was that owner Joe simply took bike back, went to sales computer and ordered replacement. Zero issue or hassle. That's one example of why Earl's is still my bike and service shop after over 50 years. Thank you team Earl's

friendly knowledgeable. Helped us in a bind. Many…read moreoptions for repair and purchase

Got a rear flat tire and paid $67 to fix. Vivi electric bike. I was told they wouldn't keep bike…read moreover overnight because of the lithium battery. What they didn't tell me was that other features of the bike would stop working like the throttle! They would not fix or even be bothered to look at it because " it's a cheap bike" which in my humble opinion is a cop-out to not have to fix and blame the problem on the bike rather than admit to they're incompetence. No apology no offer for future store credit just a "sucks to be you" Never EVER! Will I bring a bike to these charlatans. And I highly recommend going to a different repair shop for your bicycle repair necessities Sarah , I don't know how to respond to your response of my review. So I'll just do an edit on my original..... My problem was not with the cost of the repair. Neither did I have a problem about the battery.. my issue is there was no discussion of the possibility of something going wrong and the shop might not be able to repair it.... I would have brought the bike elsewherlse! . NOw I have to pay someone to replace/fix the throttle that was never an issue to begin with. THAT heads up would've been nice. And I'm not going to your website and review the fine print of fix I g a back tire flat. I relying on what the shop worker tells me face to face

Great bike shop but one on the bike mechanics has a condescending, terse, snappy attitude that irks…read moreme whenever I speak with him. All the other employees are great.

Surly still running fine.....went for a ride in Montpelier last week, was such a pleasure. Great…read morebuild and a wonderful ride, steel is real. Thanks again!

I was passing through Waitsfield on a multi day bikepacking trip and realized that one of my spokes…read morehad broken. I pedaled to Stark and stopped in with no appointment or call-ahead. The guys at the shop were clearly very busy with other repairs but understood my situation and fixed my spoke while I waited. They were super friendly and got me back on the road in 15 minutes. Awesome service! Thank you!

I'm kicking myself for not having discovered Betty's Bikes years ago!…read more The salesperson could not have been more courteous and helpful and I got a great deal on a splendid used hybrid-offroad bike which I've had absolutely no problems with. She even offered a high-quality lock to go with the bike and told me to bring it back anytime if I ever have problems. If you need a used bicycle I'd highly recommend Betty's on the waterfront. You won't be disappointed.

Julie was extremely welcoming, helpful and informative in the repair of my e-bike. She took the…read moretime to repair and test ride it to ensure it ran right. She's runs a very honest business with fair prices. I'd recommend her to anyone having issues with their bike, as well as anyone in need of an upgrade.

In 2006, a friend sent me to Gene to get a bike. Gene custom built a bike for touring for nearly…read morethe same price I was going to pay for one off the shelf. Here I am 20 years later on the same bike and I haven't changed a thing. Whether you're racing and need to keep up with the constant advances, or you're like me and will buy just one bike that lasts forever, let Gene put you on the right machine.

We recently recieved a second lift install service from Chad at Access Mobility. Once again, he…read morewent above and beyond to Install our lift. He worked with our contractor to collaborate the modifications needed for the install then he actually traveled out of town to dis-assemble it from the home of the previous owner, transported it then expertly and effeciently installed it and made sure that everything was in working order. He did this in a short period of time due to urgency of the medical need for my family member. He demonstrated great care and empathy for our situation. I highly recommend Chad Dewyea and Access Mobility of VT.

Absolutely top notch. The work was impeccable, and Rigo is incredibly knowledgeable and friendly…read more He went above and beyond to make sure my suit was ready when I needed it, even on shorter notice, and provided tips about traveling with it. I can't recommend Rigo Brothers Tailor enough!

So I learned a harsh lesson about the differences between a professional tailor vs a dry cleaner…read moreseamstress. I had an off the rack suit altered by a seamstress but there were some new issues created. So I brought it into Rigo who was mortified with the work. He pointed out issues that I had not noticed. Although he was booked into the next month he squeezed me in since I needed it ASAP for a series of upcoming interviews. Like a previous reviewer said, the place is somewhat old school. Trades like cobblers and tailors tend to be that way as our current society has shifted toward more efficient and cheaper fashion. And as a professional who provides a specialized service you will be charged as such. But you have to consider what this is worth to you. Rigo is friendly and paternalistic (he is not shy about voicing his disappointment in your suit fit). He was very conversant and talked about his life from Hungary to all over the US and serving in the military for a short time. In conclusion, if you need a suit tailored by a professional and willing to pay for the quality service this is THE place to go. I will update this when I receive the final result.

Was super helpful! Shortened and took in 2 black tie dress in ~2 weeks. All alterations were high…read morequality. Was worth the price. Would totally recommend!!

Brought in an item to be altered in the BEGINNING of November. Owner said yes not a problem will…read moreonly take a couple of minutes. Said it would be ready in a couple of days. Went in last week as the item was desperately needed. She said oh yeah I haven't even started went today and picked up my item. She said it's not done. I said yes I know!! I am taking it and will figure it out myself!! Thanks for nothing!!!