Exceptional service and high quality work. The best that I have seen for last 10 years…read more Natalia Lucas is superb and very professional yet pleasant. Highly recommended.

From the owner: Optimal Hearing Systems is a Hearing Aid provider with locations in Georgia and South Carolina…read more Family owned. Selling & fitting Hearing Aids & providing service for over 50 years to individuals with hearing loss. Free Hearing Screenings, Offer in- office hearing aid repairs, audiometric screenings and Video ear inspections.

My mother was quoted 3k for hearing aids when she came back to pick them up she was charged an…read moreextra $500. They never worked and when she tried to return them she was brushed off. she cannot hear it's very difficult to talk to her I live in another state since my dad passed away. She's very upset for being ripped off. I tried calling the corporate office waiting for a resolution.

Frankly, I don't know why these folks are not being investigated for their disreputable practices…read more My 92 year old neighbor saw their very misleading commercial offering free testing for the first 100 patients and promoting a relatively low cost hearing aid. This turned out to be a classic switch and bait pitch. When the gentleman visited the center for the test, he was told that the low cost hearing aid wouldn't work for him, and that instead he needed a $6000 version. Please keep in mind that this gentleman lives on a fixed income. He is very hard of hearing, and had trouble hearing everything that was said to him. However, he was told that if the $6000 device didn't work, he could get his money back. Well, it didn't work. And when he tried to get his money back, they ran him around in circles. The sales manager tried to talk him out of returning it, and said his hearing would decline further if he didn't keep it. Then the manager tried to get him to buy the cheaper model that originally he was told wouldn't work for him. When the gentleman declined, the manager said that they couldn't provide him with a refund check, and that he would have to go through the corporate headquarters in Illinois, taking up to 6 weeks. Worse, he was told that the contract he signed stipulated a $600 "restocking" fee. Really?? So this very elderly man who went in for what he thought was a free hearing test ended up being pressured to buy a hearing aid that he couldn't afford, didn't work for him, and then being charged a ridiculous amount to "restock" the device when it was returned. It gets worse. When this gentleman called the business after several weeks to ask about his refund, he talked to "Celeste." She was rude, dismissive, and then hung up on him. He left repeated calls for her, but she never called him back. I then placed a call and found her to be both insensitive to this elderly gentleman's situation and very unprofessional. Subsequently, she refused to return MY calls. I finally got through and asked her to have Brad call me back. She said she would, but surprise, surprise, there was never a return call. I researched this company, and found multiple reviews from the company's former sales people who complained about the unethical marketing and sales techniques they were trained in. How do these people look at themselves in the mirror? They are downright predatory and take advantage of senior people who are vulnerable to their unscrupulous practices.

Fast and courteous service even as a walk in previous customer with an out of warranty hearing aid.read more

I purchased my hearing aid from them and I was happy and the customer service was top quality…read more Sandy was the best. I had a hard time with cleaning and they suggested that I bring it in. They always cleaned both sides and never a charge. Yesterday one stopped working and I was told it will cost $500 to fix and did not look at the other side. They suggested I buy new aids at a cost of between $3000 to $6000. I'm 88 and I don't want to spend that kind of money on hearing aids. Joe R

I was pleased to receive my replacement aides very quickly.... Steve and Noah were both helpful in…read moregetting this done...Steve reviewed the W app once again.with me.....

I called Brittany in the Bluffton office saying I needed a previously unscheduled appointment with…read moreSteve ASAP. She had me come in within two hours. in under 2.5 hours I was on my way home, problem solved!!! Their level of customer service and caring is unmatched. I feel so fortunate to have Steve as my audiologist