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Fluid Aesthetics & Wellness

3.4 (5 reviews)
Closed • 9:00 am - 6:00 pm

Services - Fluid Aesthetics & Wellness

Weight counseling

Weight plan development

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Ascend Wellness

Ascend Wellness

1.0(2 reviews)
0.8 mi

Unprofessional and Unreliable. Jessica canceled our couples relaxation package with two hours'…read morenotice, stating someone had called in sick. (If we had canceled with less than 24 hours notice, we would've been charged per their cancellation policy for clients.) This was not a massage but just an infrared sauna and float session--booked specifically with Jessica--and did not require extensive hands-on staffing. Apparently, there is no backup plan to keep the business operating if someone calls in sick. I scheduled the package two weeks in advance. When booking, we spent 30 minutes completing forms and releases. Jessica offered another day for an appointment, but I explained I was traveling and leaving in two days with an already full schedule. She reiterated that she could not keep the appointment because someone had called in sick. Since she was the person assigned, it felt strange that she needed to cancel because of someone else's schedule and it seemed more like she might just not want to work that day. She was not apologetic and basically said I should understand. As a business owner myself, I find last-minute cancellations without contingency planning EXTREMELY unprofessional--especially for clients who have booked well in advance. As mentioned, there was little acknowledgment of the inconvenience or disappointment caused. We were genuinely looking forward to this experience and were let down by how it was handled. We do not recommend Ascend Wellness based on this experience.

I had a really disappointing experience with Ascend Wellness. Booking a cold plunge through their…read moreplatform was a nightmare. The system was so glitchy it took me nearly half an hour and multiple attempts just to complete the process. I never received a confirmation email, and it turned out my booking wasn't even properly secured. You can actually add a cold plunge to your cart and pay without scheduling it--which is exactly what happened. By the time I realized, I was already at the payment screen and had been charged. After that, I had to log in again, sign my name five times (for a cold plunge?), and finally schedule the appointment. The next day, I received a call saying the cold plunge wasn't available, so I agreed to switch to cryotherapy. When I showed up--after driving around a bit because the GPS location was off and it's hard to find as a first-time customer--the building was completely closed. I arrived a bit early, waited outside for five minutes, and then left. I texted the representative, but despite having confirmed the appointment over the phone, they refused to refund me and claimed I was a no-show. Overall, a frustrating experience with poor customer service. Definitely won't be returning--and honestly, if they had refunded me, I probably would have.

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Fluid Aesthetics & Wellness - weightlosscenters - Updated May 2026

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