Me and my daughter went to pick up a paid order - Jan 31/2020. The woman assisting my daughter was…read morerude, spoke aloud, couldn't alphabetize the order for her combined last name, only to verbal communicate in a loud agitated tone for not finding the order number. We don't file your orders, don't get upset at my kid for your disorganization - included we offered the receipt to help track the order for the Boutonniere. We won't go back - especially if you have to announce the last name for the paid order, 3 times - just to assist the service staff member with her lack of finding the floral company tracking order. Included the golden wire was not in the pictured the order number. The floral wire can tug onto a nice suit.

I've been a customer of West Van Florist for more than 20 years and have always been pleased with…read moretheir service until recently. Now they seem to have become unwilling or unable to assist their customers. I'm unfortunate enough to celebrate my birthday on or close to Mother's Day each year: this year my daughter phoned the store a week before to order flowers for delivery and was refused because they were too busy with Mother's Day orders. Another friend called from the USA to order a birthday bouquet for me and was also refused. My husband went in to look for some annuals for the garden and a birthday card for me because they always used to have a good selection: he found the store almost bare and only one member of staff present. She told him they were reorganizing and she couldn't help him. Three customers who went elsewhere!

I had a hard time picking a florist in west van without prior knowledge so I did a couple of web…read moresearches then called Flowers by Nan to see if they had my mom's favourite flower (spider mums) in. To my surprise, I ended up on the phone with Nan herself! I was blown away not only by her kindness but her knowledge in flowers and her willingness to work within my budget as well. I had originally set the budget to $50 but decided to splurge a bit and up the budget to $75 for better filler flowers. Spider mums are in season in the fall so I was a bit worried that I wouldn't be able to include my Mom's favourite flower in the bouquet but I was super lucky because Nan had imported a species that was very similar. She even took a picture of the flower in two different colours and she sent them to me in the middle of the call just to confirm they were ok. I asked her what filler flowers she was planning on using and when I requested other ones she tried her best to make recommendations based on the original budget. The finished product was absolutely gorgeous and my mom was surprised and really happy with it! I was surprised to see orchids, roses, and lilies added to the bunch as well and it was even delivered in a beautiful vase! (Other stores charged additional amounts for that). All in all I'm super happy to have taken the chance to reach out on a whim because talking with Nan was an absolute pleasure and the finished product was of great quality and artistry. Thank you, Nan for a beautiful piece and for such sweet personalized service as well. I'm always thrilled to support the smaller, family run businesses as well so this was a gem of a find for me!

I want to give a big thank you to Nan, who did a fabulous job for me today. I have a dear friend…read morein West Van who I wanted to send flowers to but I live in California. I looked online and on Yelp for places located on Marine Drive, which is near my friend's home. I happened to call on a holiday, but left a message for Nan and she returned my call the next morning. In the meantime, I did look at other website of florists in the area, but none had the exact flower arrangement I was looking for on their website photos, simple and elegant. Nan did, so I went ahead and placed my order online. The bouquet was called "Say Something Sweet Bouquet" and looked perfect. The next morning Nan called, and had not gotten my order. She requested that I email to her and within a few hours, my friend called telling me she had received the most beautiful bouquet of pink roses. I had her send me a picture and they were gorgeous, even prettier than the ones in the website photo. Thank you so much Nan for making my friend and me so happy today! I will definitely be using your business again. I highly recommend Flowers by Nan!

Efficient ordering over phone. Accurately processed. Very…read morefriendly staff who helped me choose the perfect arrangement. Item delivered on time. Safe using credit card. Simply the best.

Darling little boutique florist in the equally darling Dundarave area, both of which we stumbled…read moreupon randomly on our drive back into town from Horseshoe Bay. Beautiful arrangements, wonderful aromas, and helpful, friendly and engaging staff. Very much recommended!

This Floral Boutique has brought back the true essence of the art of Flora Design Business…read more It's tragic to have to admit that the current flower shop industry has taken advantage of its clientele's needs....you know...the usual...Mother's Day, Valentine's Day, Birthdays and so on and so forth.....Often times raising the prices while providing products that are sadly comparable to generic plastic-like ....what is strived to be ....well....supposedly Flowers. In all the years I have lived in Vancouver I have received and I have gifted flowers. This is the first time I have experienced a Rose that actually looks and smells like a rose should. It took me back to my childhood when roses would fill the entire palm of your hand. Roses that filled the room with their alluring aroma. Roses that if you look very closely and focus in actually smile at you. It's the type of relationship we only hear of in the movies and read about in books. If you love a plant it loves you right back. Well...that's the case here with Rosette Beauties. It's Alive. They've basically brought back not only quality, professional integrity, but the true essence of the impact of Love for Flowers. If that's you... You're gonna wanna pay them a little visit.

We went in on a Sunday afternoon and appreciated they were open later than a lot of other shops. We…read morewere warmly greeted and felt very welcome to check out the shop. Lots of great books, and great variety of Tarot decks with demos and an awesome table to try them on. We also had a great adhoc reading with Elle, who was very friendly, empathetic and spot on the readings! We'll be coming back for sure!

great store and fantastic service. we came in for some candy for an amazing race competition and…read morethe staff was super helpful. definitely will be back to look atntheir huge assortment of gifts etc.

Beautiful bouquets every time! Same day delivery is so convenient. Amazing bouquets for the priceread more

From the owner: West Van Flower Delivery, North Van Flower Delivery. Beautiful, fresh, local flower deliveries.read more

I ordered an arrangement to be delivered to a recipient for the International Women's Day. The…read morewebsite offered a huge selection which helped me pick just the right arrangement. On the day of delivery, due to an unforeseen circumstance I needed to update the delivery location. I was able to communicate my need quickly and efficiently with the staff, all while I'm located thousands of miles away in the US. The beautiful arrangement had exceeded all of my and the recipient's expectations who showed it me via a video call. The quality of the roses was impeccable. I won't hesitate to order from Lavender & Lilac again in the future.

Fantastic service and incredible floral designs. They truly know and appreciate their clients time…read moreand deliver the best floral arrangements.Thank you!!!

Reliable service and good selection of options for bouquets. Very good value overall.read more

Based in Los Angeles, we used Yelp to look for a local Vancouver florist who would be able to send…read moresame day florals to a birthday girl. Loved the arrangements on their website and decided to order one of their bouquets. So happy they were able to customize our requested color scheme and send it over ( even though it was past the cut-off time for same day delivery ). The recipient was very pleased and sent us this picture. Thank you again!!!