Fast response and met with Irene in person! So far, she's been great and smooth in the process.

used Irene for my taxes two years in a row. While the returns were passable, her communication and professionalism were absolutely not. This year, she simply stopped responding altogether. no replies to multiple follow-ups, no updates, nothing. My brother had already stopped working with her the year before due to the same issues: chronic delays, lack of urgency, and total disregard for deadlines. If you enjoy being ignored after turning in all your documents on time, getting ghosted after multiple emails, and scrambling to file extensions because your tax preparer vanished. then by all means, work with Irene. Personally, I'm done. Completely unprofessional and unreliable. Good riddance. read more

Did not seem like they wanted to help me. Never sent email questionnaire, and still no response to my messages. ** Just read your response .... Lmao , couldn't put my email in correct ... definitely glad I didn't trust you with my taxes. Thanks anyway. read more

Irene is not only highly professional but also incredibly patient and responsive. They always take the time to explain everything clearly and make tax season stress-free. I truly appreciate their dedication! read more

Irene's is one of the best CPAs I've worked with. She is knowledgeable, efficient, and always willing to go the extra mile. I've been using her services for several years now, and I've always been impressed with her professionalism and expertise. read more

Ms. Irene Li is extremely responsive. She is fast, accurate, and friendly. Compared to CPAs I worked with before, she is very easy to work with. She is quick in her response, very accessible, and efficient. I also appreciate her proactive advisory. Instead of passively processing papers, she provides ideas and solutions with expertise. I feel like she put care and attention to my tax work and feel treated with respect. This is the first year I am partnering with her. I am looking forward working with her more in an expanded capacity. I feel very fortunate to have found her. read more

Irene is very knowledgeable and takes a great deal of pride in coming up with tax solutions that fall within the guidelines of the tax code, resulting in the lowest possible tax liability for her clients while remaining compliant with the law. I recommend her without hesitation. read more

Excellent service! Very knowledgeable and quick. Sometimes response seem delayed but please rest assured she will get to you. It's a busy season and the job isn't easy when trying to save you the most on your returns! I have already referred my friends to her because of how easy everything was. - Ryan read more

I really liked her job. She was clear about cost and did my tax filing in a scheduled time.

Irene is truly amazing she is very creative if you have realestate investments. I highly recommend her. read more

Irene is patient, kind, detailed, and knows her stuff! She is very very important to our business. I have also learned so much from her, i feel i am a much stronger business owner as a result. read more

Didn't use there service but returned my call and was ready to help with my taxes I ended up going with H&R Block

Zero tax is a very professional and timely tax service. Irene responds quickly and effortlessly to all questions. Her expertise gives you all of best tax advantages!! I recommend her to all. She saves you money!! read more

Irene is awesome! I will be using her every year until she retires. As long as she is in business, she has lifelong client. That should speak volumes. read more

I feel fortunate to find Irene a polite, 'contemporary' & responsive accountant. My last accountant who filed my tax a few years was not responsive to my tax questions. He also sent me very creepy scanned PDF form, which are hard to read & fill in info. Then, I went to HR Block. Yet the attitude of the senior accountant there was very rude in our 1st (of course, the last too) meeting; perhaps I have a very small business, he tried to neglect me. He printed out several thick tax forms & instructions, & asked me to read (well, if I read them then I file on my own without him, right). It was my 1st year to file tax as an independent consultant. Although I asked Irene many questions, she was patient to explain to me. Her questionnaires have made my life easy to summarize the details of my business to her. My family also had ~20 accounts outside US. Even we felt annoyed to report many accounts, I have not found a mistake Irene made in our ~ 80-page tax return forms. I reside in Michigan. I did not expect her professional service covers me so well. Most importantly, she was able to reduce my tax so much more than I could expect & compared to other accountants. Her price is reasonable. Plus, it is worth to retain a quality accountant who serves you better & saves you more; Irene is 1 that I recommend. I surely will find her the coming years & refer to my friends. read more

Irene was recommended by coworker to help me set up a S-Corp two year ago. The communication was fine in the beginning and she was efficient with the document submission. I paid the service fee and thought everything was set! Then we got letters from IRS that S Corp was not set up and the tax return was prepared wrong. I called Irene multiple times and left message but she never returned my call..... she did answer my call several months after when I called her again. She said she did fax the forms. She had no intention to follow up with IRS and get it right. I had to pay another CPA hundred dollars to fix the problem that Irene caused. I'm quite disappointed and frustrated. I would not recommend her to anyone. read more

not great impression overall. initially Irene didn't reply to my email for a couple of weeks and once she did start replying she basically would list a bunch of fees for any consulting on simple stuff like which type of LLC to create and separate fee for consulting on how to form another LLC which didn't make sense ... fees were changing in each email ... just overall poor experience ... focused on fees rather than what expertise she can actually offer ... also Irene asked me to remove/revise my yelp review for any further services to be offered! read more

Irene is very professional and nice ! She took us and our daughter on as new clients this year. Irene gave us a fix rate and honored it. She gave us valuable advises on how to maximize our taxes, 401k, and IRA . But the most efficient thing I liked about Irene is that she always...always reply to our texts, emails, or calls very promptly. Thank you Irene for helping with our taxes! read more

Wonderful service from Irene but most importantly is her recommendations to maximize our return.

She never answers her phone or return calls. It's a google number. Not sure if this is legit.

Irene was so quick to respond, that I couldn't help being impressed. She was helpful in providing a list of documents I would need to get to file my taxes. Overall, a very seamless process and looking forward to working with her in the future. read more

Quick turnaround, responsive, knowledgeable and helped find ways to minimize tax through deductions and proper placement of expenses. PS: My wife had forgotten to contribute to IRA and Irene's reminder to contribute helped reduced our tax significantly this year. My previous accountant overlooked this tax-reducing item for several years. read more

Decided to switch CPA's this year. Found Zero Tax through Yelp and contacted them through the Yelp website. Irene replied back the same day. I provided some information to her via email and she gave me an estimate on what the cost would be. Once I received all my tax forms we made an appointment to meet. We met for about 30 minutes to go over everything and answer any questions Irene had. She gave me a target date as to when she'd get started. While she worked on my filing there were a few follow-up emails about various aspects of my taxes, additional information or clarification she needed, etc. Upon completion an electronic copy of my taxes was sent along with authorizations for e-filing. When these were returned e-filing was quickly completed. We met the following week so she could return my forms and thumb drive I'd provided her. The process was easy and quick. Irene was clear in all her communications and answered any questions I had. The price was fair (less than my old CPA) and everything was done in a timely manner. I'd recommend her to anyone in the area looking for tax and filing assistance. read more

Irene helped me with my 2015 tax. I had a complicated case since I changed job during the tax year, Irene was very professional and efficient, saved me literally thousands of dollars compare to the amount Turbo Tax gave me. I had some follow up problems a month later regarding the tax amount, and Irene was able to help me save on that too! During the whole process Irene was friendly, patient and very easy to communicate with. If you are looking for a professional and knowledgeable accountant to help you with taxes, GO TO HER! I will definitely come back to Irene for my 2016 year tax. read more

10/10 would recommend for filing taxes. Irene is very professional and helpful. She did my tax return this year. I had a very complicated incomes last year and Irene helped me get everything right and very quickly too. Would definitely get her take care of my taxes from now on! read more

.....I have used TurboTax and HR&Block software, NEVER AGAIN. This year I decided to do TurboTax software and get a Tax Pro to do my taxes and see what that difference would be. I won't give out specific numbers, but WOW. Honestly, I was stunned at the difference. .....I spent $50.00 on TurboTax this year and Irene is around $200.00 depending if you want Electronic filing. $200.00 money well spent on a professional who knows what she is doing. .....TurboTax had me owing money to the IRS, but with Irene, I am now getting a refund. This is the first time I will be getting a refund in three years. .....She is very friendly and patient. It took me awhile to get all my paperwork together to get my itemized deductions. I will use Irene every year now. R eally a true professional, who knows her stuff and the Tax stuff:). E veryone and anyone should use Irene for their taxes. N ever again will I use Tax software. E xceptional customer service read more

I used Zero Tax this year, it was pleasure to work with Irene, she did a good job on my 2018 tax return, she is responsive and nice.

My wife and I have tried turbo tax and also met with H&R Block accountants in the past. We never felt we got the answers we needed. After meeting with Irene, we feel like we have a handle on how to plan for our family's future. She was patient, professional, thorough and responsive as we worked through the process! read more

Zero Tax(Irene) just helped us finished 2017 tax return. We're very satisfied with the service and work provided by her. Before ZeroTax, I had acquired services from other accountants and Irene can truly stand out from the line. Her charge is reasonable and her work sheets are built with care. She is a professional, responsible, honest, kind and principled lady. read more

The lady was extremely rude on the phone. I was explaining my situation and asking for a quote. She said she was getting another call and asked me to call back later. read more

Very professional and high integrity. Highly recommend this place to any one. Worked with Irene and she's been very upfront and on time. Very reliable. read more

I have used Zero tax for two years and my experience has been excellent. I think a couple of these reviews might be competitors or fake. Irene is the kindest person. She is very knowledgeable, patient and helpful. I am so glad I found her. read more

We had decided to use Irene for to do our taxes this year and found her in YELP. She was extremely knowledgeable and patient with our situation as we had just moved across the country. Irene was always available and would respond to our emails or text within a few hours. She made every effort to accommodate us and always provided guidance! I would recommend Zero Tax and will use them again next year! read more

We found Zero Tax through Yelp because of its great reviews. Needless to say, Irene was very helpful and helped us file our tax return on time. She gave a quote on how much the tax return filing would cost upfront through a questionnaire. Her cost was reasonable so we went with her for filing taxes. Irene was very responsive and professional through email and phone calls, and gave updates on our tax return. She was very knowledgeable of specific policies and helped us save on our return in the end. I would definitely recommend Irene for future tax return filings. read more

Irene was very professional and responsive to any and all my questions. I had a great experience working with her. She was very knowledgeable and was extremely educated with what the new tax laws are. I look forward to doing my taxes with her next year as well. read more

I don't know what people are talking about. Take your bad day somewhere else. Irene is the best. She is patient, efficient and very knowledgeable. Never had a problem in 3 years. Didn't I mention kind as can be? Make the call. read more

She is professional and enthusiastic to help customers in any tax issues. She is very patient to answer my questions. I am really happy to have her. read more

I contacted Irene Li at Zero Tax less than two weeks before the April 15th deadline and she still agreed to work on my case. I really value her professionalism and communication skills. Irene was very active throughout the process asking me detailed questions to make sure that she has the full picture of my tax situation. She was also very responsive taking her time to answer all my questions and explaining the context when all the information I could find online was making me even more confused. At the end Irene was able to finish my return ahead of time. I certainly will be coming back next year. I would highly recommend Irene Li and her company Zero Tax! read more

Irene is experienced, professional and enthusiastic about her work. She explained all the details along the complex tax filing process. She responded to our e-mails promptly. Irene is a gem in Lakeforest. I highly recommend Irene for anyone needs CPA help. read more

Irene was wonderful to work with. Very quick and efficient and everything was able to be handled online (great to avoid OC traffic)! Will definitely be back in the future. read more