Highly recommend this property. Initially going to the property and received outstanding service…read more Management staff is 5 star, extremely communicative, responsive, and attentive. Grounds were well kept, quiet community and the best interaction I've received in years. Calvin and Daisy thank you both! S.W

The manager of this property and her maintenance team are great hardworking and caring…read moreprofessionals. They are amazing people . Florence Taylor

We've really enjoyed working with Chase over the past several years. They're extremely experienced,…read morevery responsive, and a pleasure to work with. I highly recommend them!

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

If you have any trouble with Green Residential, REPORT THEM to the Texas Real Estate Commission…read more(TREC) https://www.trec.texas.gov/public/how-file-complaint (You can screenshot the page, copy/paste from Photos, or Google it) Green Residential's information: * Texas Real Estate Brokerage License #: 9001367 * Supervising Broker: Leon Green - License # 613365-B * Supervising Broker: Harry M. Green - License # 174579-B Texas Tenant Rights (plain English & Spanish available) https://www.texasattorneygeneral.gov/consumer-protection/home-real-estate-and-travel/renters-rights (Again--screenshot, copy/paste, or Google) Every property management company in Texas operates under a supervising licensed broker, and TREC holds them legally responsible for illegal or unethical actions. Do not let these scammy slumlords bully or exploit another innocent, hardworking tenant. Below is only a small portion of my experience, along with how you can protect yourself. When I moved in, the apartment was disgusting. Dead roaches everywhere. Walls so grimy they literally became four shades lighter after cleaning. The air filter was completely black. Green Residential told me this was my problem because I signed the lease accepting the unit "as is." That is NOT what "as is" legally means. "As is" means you accept the unit's layout and features-that it's a 1 bed/1 bath, has carpet instead of wood floors, white walls, or a wall separating rooms. It does NOT mean you accept filth, pests, or unsafe conditions. Under Texas Tenant Rights, a unit must be "move-in ready." That includes: * A clean apartment * Working light bulbs * A new air filter Despite the unit clearly not being move-in ready, my lease required me to hire professional cleaners and submit a receipt three days BEFORE my lease ended. That forced me to move out early while still paying rent--meaning I had to pay two rents for an entire week just to comply with their ridiculous requirement. Illegal & Unreasonable Charges Light Bulb Charge: They attempted to charge me for replacing a light bulb that was still working, that I never requested to be replaced, and that occurred within the first 30 days, when my lease clearly stated all maintenance is 100% landlord-covered in the first 30 days. A GR rep claimed "light bulbs are excluded" but refused to show where that exclusion existed in my lease. I didn't pay it. Pest Control Charge: They tried to charge me for pest control on a shared lawn with over 12 large fire ant mounds, also reported within the first 30 days. My lease explicitly stated lawn maintenance and lawn related pest control are the landlord's responsibility. I had to send them a screenshot of my own lease because they clearly didn't even have it. Their representatives showed zero understanding of my lease or Texas tenant law. If you don't know your rights or your lease, they will absolutely try to charge you for things you don't owe or neglect issues they're legally required to fix. Deposit Scam Tactics Less than a week before move-out--after I had already vacated due to their cleaning clause, I received an email saying: "Do not patch any holes." Obviously too late. Also, that's absurd. Patching small holes is standard practice. After speaking with a neighbor, I learned exactly why they do this: GR told them not to patch holes, then kept their entire deposit for "patching and painting." That's not legal. Texas law allows for normal wear and tear, including nail holes smaller than a dime. Tenants are not responsible for repainting unless walls were repainted a different color or suffered major damage (holes punched, smoke damage, large gouges, etc.). Even handprints on walls are explicitly listed as non-chargeable in Texas Tenant Rights. How I Got My Deposit Back Thankfully, I took extensive photos and videos at move-in and documented everything on my Inventory & Condition Form. Green Residential tried to keep my entire deposit, claiming they had to paint walls and repair stair damage. I sent them my signed IACF and photos proving: * The walls were already filthy, scratched, dented, peeling, and unpainted * The stair damage pre-existed my tenancy They even sent me a photo of a wall with a paint bucket in front of it, perfectly proving there was no significant damage. My deposit was also withheld past the 30-day legal deadline. Once I threatened Small Claims Court, my full deposit magically appeared. Final Advice KNOW YOUR RIGHTS. Keep your lease and Texas Tenant Rights handy at all times when dealing with Green Residential. They cannot withhold unreasonable charges, and they must return your deposit within 30 days of lease termination. Don't let these slumlord scam artists win. Report them. Document everything. Protect yourself and others.

If I could give Green Residential zero stars, I would. From the moment we got passed off to them,…read moreit has been a complete nightmare. We've since moved out, thank goodness, but I feel like it's my duty to warn others before they end up in the same mess. When we first moved in, the house had several maintenance issues that should've been handled before anyone took the keys. Instead, we were greeted by plumbing issues, electrical problems, and a home that was literally falling apart. They'd send in unqualified, clearly inexperienced contractors who often made things worse. It became a revolving door of strangers in our home, every single month, "fixing" something new that broke because the previous job wasn't done right. Green Residential never once apologized for the disruption or inconvenience. Not once. You can see from the way they respond to negative reviews just how condescending and unprofessional they are. They don't take responsibility, they don't offer solutions or compensation, and they certainly don't seem to care how their properties affect the people living in them. But don't worry, they'll always be quick to take your money or remind you when something is due. Trying to contact them is another ordeal. You won't get anyone on the phone. It just rings until it disconnects. Everything has to go through email, and now I understand why. It keeps them from having to be held accountable in real time. They take forever to respond, and when they do, it's usually with a short, unhelpful attitude. My family and I didn't get a single month of peace. There was always something broken. Always someone needing to "assess" the damage. Often two or three different contractors just to give quotes on the same issue. It was so disruptive to our daily lives, our schedules, our sense of stability. They'd go completely silent for weeks, then send someone to the door without scheduling anything, despite there being a portal where you're supposed to be able to do just that. And when move-out time came they tried to squeeze every dollar they could out of the security deposit over things that were there when we moved in. We left that house in better condition than they gave it to me. The inspection during move-in was hours long and yet still didn't cover the amount of problems that kept popping up while we were there. This company has been careless, uncommunicative, and unethical in how they operate. They don't even seem to follow their own terms. My husband, kids, and I have never experienced such ongoing stress from a landlord or property manager. Run far and fast from Green Residential. This company needs to be held accountable. Not just for bad management, but for the emotional toll they take on families who just want a safe, stable place to live.

I had a great experience working with Shannon Property Management. Nery was absolutely amazing…read morethroughout the entire process. Professional, responsive, knowledgeable, and genuinely caring. She made everything smooth and stress free from start to finish, always keeping communication clear and timely. You can really tell she takes pride in helping clients and making sure things are handled the right way. It's rare to find someone who combines professionalism with such a personal touch. Huge thank you to Nery for going above and beyond, I highly recommend Shannon Property Management to anyone looking for a team that truly delivers.

If I could give this property management company zero stars, I would…read more We paid nearly $3,000/month expecting a safe, functional home -- instead, we got months of unresolved maintenance issues, safety hazards, and constant disruption to our daily lives. In just over the past 8 months this has been our experience: We moved in to carpet soaked with pet odor that, to this day, has never been properly resolved. Within days, we discovered the dryer didn't work (and wasn't fixed for almost 60 days), and the garbage disposal constantly trips the breaker / something we still have to manually reset after every use. Less than a month in, we were dealing with a roach infestation. It only got worse from there. We found out the smoke detectors were expired and disconnected before move-in * a serious safety issue * that wasn't corrected for over two months, forcing our family to leave the home. Shortly after, the air conditioning went out and took nearly a month to fix, once again displacing us. Most recently, we've had to deal with a broken front door lock (forcing us to use the garage to enter and exit) and a non-functioning water heater -- meaning no hot water. Let that sink in: no working dryer for two months, repeated A/C failures, no hot water, pest issues, unsafe smoke detectors, and ongoing electrical problems -- all while paying premium rent. We have been forced to leave our home multiple times just to do basic things like laundry, sleep comfortably, or take a warm shower. That is not normal, and it is not acceptable. This isn't just poor service -- it's a complete lack of accountability and basic property standards. Repairs take weeks (or months), communication is lacking, and issues that should never exist in a rental home are treated as low priority. Save yourself the stress, time, and money!!! do not rent from this company.

Our community has been with Genesis Property Management for quite a few years. I have been on the…read moreboard for several years, and I have found that our dealings with Genesis have been excellent. They are helping us to keep our neighborhood up. As a board we try to treat all residents equally. Sera does an excellent job of keeping us informed and helps us in so many ways. By keeping up our neighborhood, we are also protecting the values of the homes. Sometimes difficult decisions have to be made, but it is for the benefit of all. When people buy homes and sign the deed restrictions, they are agreeing to abide by them. They have the right to attend our meetings and voice their concerns, but unfortunately the turnout of residents is very poor. Genesis also has helped us find contractors when work was needed. They helped with the work at our entrances in getting irrigation and landscaping done. This involved a lot of paperwork with the city which Sera gladly helped us with. Genesis helps us but ultimately the decision on homeowner issues rests with the board. I highly recommend Genesis!

This HOA is horrible. Poor communication, no follow up, will not hold certain homeowners…read moreaccountable for major issues, yet will give violations for minor issues.

After looking at quite a few office spaces in two days, I visited with Ashley Myers.. Ashley didn't…read morejust go through the routines of making a sales pitch and hauling all those keys up the elevator, hoping i would find something i like; she wanted to know what my needs were and how she could meet them. She made me feel comfortable and asked really good questions. She also conducted herself professionally and knew the distinctive features of each property. After leaving, I knew That was where i wanted to be. She also has plenty of property in her area and deals you can't pass up. She has to be one of a kind. She also has a great personality!!! Emmanuel FINNIH.

Exceptional customer service provided from scheduling to close out…read more Kieflyn provided cleaning services including carpet cleaning/shampoo (an add on service) prior to our move. The house not only looked clean, it felt and smelled clean. I will definitely utilize their services in the future for deep cleaning on a quartely basis. Thank you ICON and Kieflyn.

I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

We found Honeywood Realty through Yelp and the experience has definitely lived up to our…read moreexpectations so far. Diane has been extremely resourceful and budget conscious as our agent and a property manager. Very professional & quick to respond via messages & emails. Quick turn around time for finding, screening tenants & getting them in. We've been working with them since the last 3 months and this is ongoing relationship for us but so far we're extremely happy to have come across Diane & Honeywood Realty.

Totally unprofessional. Pushy, condescending, and quick to shift blame…read more Does the bare minimum, but acts like they're doing you a favor. Zero respect for landlords, zero accountability. Worst experience I've had with a property manager -- and I've seen some bad ones. Avoid if you value your sanity.