First, I would like to say that Kim, the owner, is amazing. She does beautiful manicures, is very…read moretalented with nail designs, and is very kind.
I have been going here for about a year, and although the pedicures were average at best, I kept going back because of Kim.
Over the past few months, the service has gone down. First, the female doing my pedicure, somehow scraped the top of my big toe with one of her instruments, causing it to bleed and scab. That same female, on the same day, burned my face when she waxed my eyebrows.
Weeks later, when I went back for a manicure, Kim wasn't there, and her husband (owner) convinced me to try another female who had just moved here from Atlanta. He told me she was just as good as Kim. Sadly, that was far from the truth. The tips of my nails were very thick, and although I showed her purple nails with pink, she painted my nails black. During my next visit, Kim fixed the thickness, and I was again happy with my nails.
Because the shop doesn't take appointments, I stopped by on Tuesday this week and found out that Kim was already gone. Her husband told me that Kim worked all week from 8 AM to 2 PM. Today (Friday) I got to the shop about 8:20 AM, and was told that Kim would not be in until nine. Because there was one person ahead of me and I had a morning appointment I decided to return later in the day. When I arrived shortly after 2 PM, Kim was gone, and I was again told by her husband that she started at 8:00 AM every morning, which obviously isn't true.
The only way I would return to this business is if Kim started taking appointments.