Yesterday I had an appt for a "Post Op Massage" session at this place and had a horrible experience. Firstly, let me say that I am 48 y/o and have received massages since I was 20. So, I perfectly know the protocol for professionals in this field. My appt was at 12:30pm. I arrived at 12:27pm since they required me to come over not earlier than my appt time due to Covid 19; which I totally understood. I arrived and the receptionist was very unwelcoming. She did not even say "Hi" and asked me "what I wanted". I told her I had an appt for massages and she said "ok seat". Not a "Hi" or a "Please"; really poor manners for a place full with "Buddha's" statues and "Zen" symbols (I bet Buddha would not be so happy about her lack on kindness). It was 12:38pm and I continued waiting without anybody taking care of me. At some point, the receptionist called the therapist to see if she was coming or not. I heard the receptionist asking the therapist if she needed to cancel my appt. The receptionist hang up and never cared about giving me an update or apologizing for the delay. At that moment, a man with his upper body totally naked (not shirt on) got out from 1 of the rooms and came to the lobby. I found it very inappropriate and thought that they were going to bring him back to the room immediately; contrary, the receptionist and other staff (a lady who got out from the room with him) started talking with the man as if nobody was sitting in the lobby area. Even more, Receptionist got so excited about the chat that she pulled her mask down from her face; yes, ignoring all the Covid-19 signs around the building requiring the "use of the mask all the time" and "no more than 2 people allowed in the lobby". Now, we were 4 people in the lobby and 1 of them without a mask. Very unprofessional. It was 12:43pm and I started feeling uncomfortable. At that moment, another lady showed up and gave me some paperwork to complete. Then she made me to go to a small room. She brought more paperwork to fill and at 1:52pm a therapist called Viviane finally showed up. Again, no apologies for being late. I told her that I had had my surgery in my thighs around 5 weeks ago and that I was looking just for gentle massages to reset my body, nothing deep or hard since I still had some pain (I have the texts that I sent her stating this the day before my appt). She asked me to remove my clothes because she "needed to see my body". I told her that I was not going to remove my shirt because the surgery (and the massages I wanted) were in my thighs only, so it was no need to see my whole body. She got bothered by my answer, left the room, and came back. She sat and asked me to get closer. She started talking about my buttock, so I stopped her and explained again that the surgery was in my back thighs, not in my butt and I turned and said: "I only want massages in my thighs area". She got bothered again and asked me to lay down face up on the massage bed and I did. She sat in a chair next to me and grabbed a device and said "I will start with the "cavitation machine", so I said "No, I do not want any machine on my body please" and added "I only want some massages, if you can provide that then it is fine, if not, I will look for another place ". Suddenly she got very upset and started raising her voice saying that "she had many years doing what she did, that she had hundred of clients, and that she was the one who decided what I was going to have done on my body, not me". Then she stood up behind me and that is when I did not feel safe being in the room anymore, so I quickly stood up and said "I am leaving". She kept staring at me. I asked her to give some privacy to get dressed up. She left the room. I got dressed and left as faster as I could. When I was living, she told me "wait, give me your credit card info to return your deposit". I just wanted to run away from her office so that told her "keep it as a gift".
Do I recommend this place? Absolutely No
P/S: Management, please do not call me to change my review because I will have to report you. Thanks.
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