I don't understand the bad reviews! Let me set it straight. The food is fantastic. Friendly staff. I asked for my chicken dropped fresh and unlike most restaurants, they actually did it! The drive-through did take 17 minutes to get through, but the food and staff was worth it. I've been let down over the last 12 years with other zaksby locations,, something was always burnt-raw-missing....UNTIL I TRIED THIS LOCATION IN SPRING LAKE! I went through at 4pm on 1/21/22 EMPLOYEES... AS A MILITARY WIFE AND MOM I REALLY APPRECIATE YOU SERVING FRESH HOT AND CORRECT FOOD TO MY FAMILY AND BEING SO HOSPITABLE TO MY LARGE REQUESTS.. read more

Always fast, always fresh. It's nice having a fast dining place in Spring Lake that seems to actually care about customer satisfaction. If fried chicken was healthier I'd eat here all the time. read more

I've come here multiple times, and every visit has been consistently excellent. The food is always hot, fresh, and flavorful. The chicken is perfectly cooked, the fries are crispy, and everything tastes like it was just made. The staff is friendly, quick, and always gets my order right. Easily the best Zaxby's I've been to, and I'll definitely keep coming back. read more

Hadn't been to this location before but wanted to try that chicken Philly and the Cheesecake bites. Service was fast and kinda friendly overall but not great tbh. The look and feel of the place was also fine. I'm sure I'll be back. read more

Stole my boyfriend money without giving him the food that he paid for, told him he needed to report it Apple Pay. Management is horrible as well because they didn't even compensate him or refund him his money. read more

I'll start by saying this is the 1st time this location has let me down. They usually have very nice looking salads. But today? Looks like salad 3-5 days past it's sell by date. Several dark green, dead, slimy wilted pieces of lettuce. On top of getting bacon and a boiled egg I didn't ask for. Hopefully my next visit goes better. This went straight into the trash. read more

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I ordered a Big Zax snacks and cheese curds for my niece and myself, they didn't add the cheese curds to the second order and I had to pull up and wait. Got home, had burnt cheese curds. read more

Zaxbys - Cheese curds - Chicken Wings Near Me - Spring Lake, North Carolina

I eat here a lot. It good fast food salads and cheese bites. But today I had a problem and I never really take food back but this time I did. And the lady at the front I think her name was tenesha I'm sorry if I spelled that wrong but she was so nice and understanding. It was a pleasure dealing with her. She was nice when I ordered the first time. So I sat back waiting and watching her. She was so nice to everyone that came in!!! She needs to be rewarded by this company. Her kindness will go a long way. Thank you for the smile and kindness read more

Zaxbys - This is the nicest woman. - Chicken Wings Near Me - Spring Lake, North Carolina

First off, reviews of this place made us kinda iffy but we were surprised. Avery drove 2 hours with a messed up knee just to see if this place met the hype... he didn't have to but he did, and in his words, it was fire. Service, that girl was efficient (maybe Christina lol she looked like it) anyways, salad was not wilted, Julian was wrong. This place MUSTVE read the couple complaints and went above and beyond to fix the problems. Thanks zaxbys for the memories, we love you. read more

Zaxbys - Yummy cobb salads. - Chicken Wings Near Me - Spring Lake, North Carolina

Been to this location a few times. This place is fire. The employees are cool. But the food is on point. 10/10 recommend. Chicken tenders for the win. read more

The food is always hot the customer service is always good really surprised that low reviews this particular zaxbys has .

Quick stop to this location after working all night to grab some dinner. I was extremely disappointed in the wings. One they were cold two they were soggy and chewy three you can tell they were flash fried earlier in the day and was sitting under a heat lamp because some of them were so dried out you couldn't even chew them. The fries ere the only thing that was hot and delicious. read more

This one actually blew me away. Maybe new management, I don't know, but they know how to make everything here how it should be made. Definitely better than all the other Fayetteville locations too! read more

I normally really like zaxbys but this location is terrible. I had a special order on my food and just asked for a couple extra sauces that I had to pay for and they forget them in the bag. I thought drive through was suppose to make it convenient. And they must have some thing abt fry seasoning there bc I asked for extra on mine and got none. Then had to go back for a door dash order today and they were CLOSED. It's 5 pm on a Saturday??? read more

Zaxbys - the front of the restaurant - Chicken Wings Near Me - Spring Lake, North Carolina

This review is for the SPRING LAKE Zaxbys only! Do not visit this restaurant. They do not know how to make a zalad and follow directions. We have been here twice and both times they have left off multiple items off the Cobb salad we ordered. read more

Pure S-A-L-T ! everything was so salty. Coleslaw was good though... other good thing I can add is chicken wasn't dry they use good white meat in their tenders.. read more

If it had a 0 star option I would select it. Scratched my car going through the drive through because of a giant hole. They said it was "my fault". Food was slimy too. I suggest going across the street to "Crown Fried Chicken" they make home cooked chicken that's on point. read more

Zaxbys - Scratched on my car from a hole in the drive through. - Chicken Wings Near Me - Spring Lake, North Carolina

Trd to get Zaxbys ,,for Skibo rd,,got a salad there the one with the egg roll,,about 12:30 today put it in the fridge ate it about 2,,,,,I have been so sick,,throwing up,,the whole salad ,,about 20 minutes after I ate,,I have gotten before thought it was good,,,today it did look weird,,it had some thing like grass on top like it was just thrown on top,,but I thought it was just part of the salad,,looked a bit strange,,but I tasted a bit an it tasted ok,,, but never again will I get anything from there,,,,I hope no one else was sick,, read more

Literally the slowest zaxbys ever. I have been waiting on my order to get fulfilled so my dasher can pick it up for FORTY minutes. It's absolutely ridiculous. Next time I'll go the extra mile to visit Cameron or Ramsey Street. EDIT: My food arrived after waiting an HOUR and ten minutes and it was COLD and Incorrect. I had the wrong size fry, the chicken was cold and soggy and the sauces were nothing I asked for. Obviously this location lacks leadership and basic customer service. If I could give this location 0 stars I would, please don't waste your money. Visit another Zaxby's instead. read more

Wings were double cooked and dried out, spoke with the manager and they promised to replace our order, the next day we took back the old chicken in for replacement and the manager refused to replace them. This place is not good with customer service or food prep. If it was possible I would give them no stars. Save you money and time don't eat here read more

New to the Zaxby's experience since moving to North Carolina some years back and have not been disappointed. The Spring Lake location has been spot on since opening. I usually go at least once a week sometimes twice and always go with the boneless wings with barbecue sauce. Never had a problem, service is great and it saves me a drive into Harnett county or Fayetteville. This is my go to spot for chicken in North Carolina. read more

Food is not good, chicken tenders was salty and dry. Was standing inline and over heard managers talking disrespectfully to employees. Putting them down and calling them names. I could not believe how they was being treated. I recommend Popeyes much better environment and food tastes 100 x better. And Crown Fired Chicken. This place is terrible. read more

I avoid this location like the plague because of the manager Amber. She's terrible. She doesn't have the patience to work in fast food and she accuses customers on a daily basis of not being able to comprehend things which is annoying. If you're in the wrong as an adult/manager/person you should be able to admit it. Trust me on this one guys. Honestly the absolute worst person I've ever had to deal with. She got mad that the payment was charged twice then got mad because she wanted me to give her the food back??? And she had the card??? We asked for the card back and she was like oh. Then brushes everything off saying that she was just trying to explain it as if WE were confused.. it was a mess. Honestly embarrassing for her to be in charge when she has no patience, can't comprehend anything past the fact that she thinks that she is right. And when she's confronted she just keeps saying "I'm done, I'm done" and the associates just laugh. Whole team needs a meeting with the regional manager or something. read more

This is the worst Zaxby's I've ever been to, the staff are mouthy, they take forever, and my order has been wrong 3/4 times I've been here. They need a lot of work. Not to mention this location rarely gives a military discount, while less than 10 minutes up the road that location gives a daily military discount. Also, I waited in line for 20+ minutes before driving away. Save yourself the trouble and go to the one in Cameron, NC. read more

Had the caesar salad and it was good, also got the original style wings which were good. I would definitely take out from here again.

honestly disappointed with this Zaxby's when we first moved here we would always go to this one and now it's just turned to shit. who ever works there should honestly be fired I mean they barely season the fry's anymore and put like a few tiny drops on the chicken and sandwiches me and my husband will honestly start going to a different location in hopes they'll do a better job read more

I just left Zaxby's located on 130 S 3rd Street, Spring Lake, NC to order two boneless combo meals. After receiving my meals and pulled over to eat, I noticed my meals were cold and the fries were old. I turned my car around to head back to this location to request that my food be recooked. After being informed by the drive-thru food server that it will take 15 minutes to recook boneless wings I asked for a refund. The food server at the window took the bad order of two boneless wings and the drinks back and disappeared. Then April S. appears at the window to process the refund and opens the window and says "WHAT'S THE PROBLEM"! I replied, I just explained to the food server worker that I would like a refund for the two boneless wing meals that I just received that weren't prepared properly. She then asked for the debit card in a rude manner and SLAMMED the drive-thru window. When she returned she hollered, "YOU'RE WELCOME"! Needless to say I was furious at the rude service I was receiving. I called this establishment and explained who I was knowingly I was speaking to the rude employee named April S. at the drive-thru window. I asked her who was the General Manager for this location, and she replied Phil. I asked what was his last name so I can ask for him properly. She replied with, "WE CAN'T GIVE OUT LAST NAMES"! There are several restaurants in Fayettevillle,NC to purchase fast food from, I don't understand why employees with this type of rude customer service behavior would think a customer would continue to visit their establishment. You have NO BUSINESS WITHOUT PAYING CUSTOMERS!! If you deliver poor customer and/or a poor product that will cause an issue with a customer, then you expect them to have a complaint or to no longer support your business. If you feel this give you the right to be rude and condescending to a customer then be prepared to have an OUT OF BUSINESS sign on your building! read more