Zaxby's is a chain eatery serving up fried chicken fingers, wings, sandwiches and other American comfort foods. Service options are doesn't accept reservations, serves vegetarian dishes and has kids' menu. I used drive-thru and got an order of chicken fingers taco. I have not expected them to add bacon on my taco and not been mentioned before my order was placed which is bad on their part. But the chicken tasted good and fresh. Prices are little higher than what I expected. Casual ambiance outside at the drive-thru. Not an easy in and out entry. Free parking lot in front of the restaurant. From the Website: Founded in 1990, Zaxby's serves delicious Chicken Fingerz and wings, Zalads, sandwiches, and more with Southern hospitality and a modern twist. Our fried chicken is hand-breaded and our Zax Sauce recipe is top secret. We offer a variety of signature sauces so you can dip, dunk, and drizzle with endless flavor possibilities. Whether you're craving classics like a Chicken Finger Plate or Boneless Wings Meal - or you're in the mood for fan favorites like Loaded Fries or a fresh Zalad - Zaxby's has got you covered. Join the Zax Rewardz program and download the Zaxby's app for exclusive rewards and offers. read more

Zaxbys - Chicken Wings Near Me - Jonesboro, Georgia

This place needs to be investigated. I will do everything in my power to see it happen. Customer service is a complete joke. Customers are not treated equally. I saw the GM (Keira Glover) cussing at a customer while the other workers were trying to stop her while telling the customer she had just had a "bad day" They ended up giving the customer the money back and cookies while the customer was shaking all because they gave one customer a free sauce but would not offer her the same. She said she would leave a review and that is what caused the GM (Keira Glover) to start screaming and cussing. This is unacceptable it does not matter how hard your day has been you do not treat people that way no matter what. If you do not have self control in a high stress environment customer service is not the job for you. Do better Zaxbys. read more

Zaxbys - Chicken Wings Near Me - Jonesboro, Georgia

Super Fast service, food was delicious absolutely amazing experience. Amazing staff food and amazing location!

I've had issues with the service & the day time manager before but never the food quality until tonight. I noticed a long strand of hair in my chicken tender tonight. Will not dine here again read more

Zaxbys - Chicken Wings Near Me - Jonesboro, Georgia

This was exactly what the fast food experience should be. I grabbed a spicy Zaxby's Signature Sandwich from the drive-thru and was very pleasantly surprised. The staff were nice, the food came out quick and it tasted much better than expected. I'd return. read more

Tried the chipotle tacos and when I tell u they were lit ,it's a must I get these again and they were fresh just like I like read more

Zaxbys - Tried the new chipotle tacos and when I tell you they were so good and fresh I enjoyed them ,it's a must get again type situation - Chicken Wings Near Me - Jonesboro, Georgia

I loveeeeeeee Zaxbys and I think it is the best. This location was always my first choice but roaches crawling freely on the counter is crazy to me. The lady in line looked and saw the roach going across the counter like I did but she proceeded to order. I was disappointed because I actually go out of my way to come to this particular location. I haven't been back to this location but that roach ruined it for me. read more

HORRIBLE FOOD. HORRIBLE ESTABLISHMENT. I ordered the Big Zax Snack and it tasted and smelt just like pure smoke, and cigarettes. I call them and tell them once I realized and they respond "what do you want me to do about it". That goes to show you this Zaxby's gives no crap about performing so poor. read more

Zaxbys - HORRIBLE HORRIBLE HORRIBLE - Chicken Wings Near Me - Jonesboro, Georgia

Don't come close to closing time. What we wanted was unavailable because they were sold out. So we had to order alternate items. After paying at the window we were asked to park and our order would be brought out to the car. Other drive thru customers also has to park for their order. The wait was not unbearably long. The order was delivered hot and good. Next time I will come earlier. read more

Wow, I've been stopping by here for a few months now and what a turn around. Food was perfect taste and fresh all around. Even the slaw was good. They upgraded the entire staff! It was feeling dark and dismal when I came in. But now, great greater and cashiers attitude was so positive. I came in at 10 pas noon and they were able to handle the orders quickly and accurately. I can't believe this is the same place. Yes to recommend now. read more

Horrible service, the line was super long outside so I came in to order takeout. There was a man in front of me and we were the only two ordering, and the cashier proceeded to have the world's longest conversation before he even places his order. There were about 3 or 4 workers out front just talking doing nothing. After I finally placed my order, she hand my cup to one of the workers and I'm staring at her waiting for mine. She finally looks up at me and goes "yes??" as i responded i need my cup. The floors were also soaked on the inside. Long story short just wait in the drive thru don't even bother going in. read more

Poop in bathroom, smelly inside , did not fill up the tray with enough fries, had to ask for a cup for the my meal. read more

Zaxbys - Bathroom - Chicken Wings Near Me - Jonesboro, Georgia

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This location was terrible the food was not good the fries were soggy and the bread was extremely hard. The service was terrible the lady was very rude and not helpful. read more

Best zaxbys ever and it's near me too! They actually provide better service than the one on Fairview road. They are also fast when I ordered from doordash and gets the food right everytime read more

I'm not sure why this Zaxby's has so many 1 stars but I just left and I had to pull over to eat my food !! It's smelt amazing . The service was amazing , the lady through the drive through was very nice . The fries and chicken tasted like they were fried in new oil not reuses . It was just amazing !!!! read more

I was excited to take my husband to zaxbys, I tried it in Florida & it was the best!! We stopped at this location driving home from Atlanta & wish we would've kept on driving. We ordered at 5:23 got our food at 5:50. The chicken was so tuff to chew, no sauces and the soda machine wasn't carbonated. I went up to ask for the sauces stood there being ignored for almost 10 min, went back up to ask if the chicken was supposed to taste this bad and how long it would take to get new ones they said I don't know, I don't know, I don't know. Ended up just trying to eat the nasty dry chicken. The tables were dirty & the bathroom could've won the "worst zaxbys bathroom" award hands down!! I wouldn't have minded the wait if the food was good or if the customer service was better. Not sure how other places are since this was only our 2nd time at one but not willing to try again. read more

Door, website and sign all say the restaurant opens at 10:30. We were standing outside the door at 10:35 and a female employee inside shook her head at us. I pointed at the door that said 10:30 and she rolled her eyes and held up 2 fingers to indicate 11. We decided to leave and as we made it to our car, she aggressively made a show of opening the door- slamming it and pushing it open several times. They missed their opportunity. We'll find another place to spend our money. read more

I set myself up for failure every time I come to this location. With the current situation and this one is closer to my house, I stopped! I asked for fresh fried pickles and for extra ranch on my Kickin' Chicken sandwich. As you can see, the fried pickles was old and dry and due to me being extremely hungry I put some ranch dressing on my sandwich. This is the only location that I have visited serval times and they constantly messy up the food. Are they owned and operated by the same people? read more

Zaxbys - This is suppose to be fresh fried pickles. As you can see there's noting fresh about them. - Chicken Wings Near Me - Jonesboro, Georgia

the workers were rude and our food was cold, and we got four meals and no of them came with sauces and when I asked for sauces they looked at me like I was stupid and whispered under there breathe something but I couldn't hear what they said. just rude customer service but it's really clean and nice just work on your customer service. read more

The wait is usually long which is ok. It's the poor customer service. From the managers to the young staff. I highly recommend the entire staff get training on customer service because I don't think they realize that without customers they wouldn't make no money. And the boneless wing meal that was prepped was horrible literally chicken bites and when I asked the young lady is this the size that the boneless wings always come in she said yes which is a lie. read more

Zaxbys - Chicken Wings Near Me - Jonesboro, Georgia

First of all we waited in line inside for over 5 mins for someone to even come to the front counter and when they did decide to come from the back he asked us to wait again...another young lady came in and the guy asked her to run the front counter she said she was doing that she wanted to run the drive thru and she walked off.. unacceptable for you to tell (im assuming a manager his shirt was different color) him what you're not going to do when there are customers waiting in line read more

I was not satisfied with my experience at all. I ordered the zensation sandwich meal. My sandwich was soggy and the fries were cold. I would have come in to get the order corrected but the doors were locked and the lights were off. The sign said you could enter with a mask...but I tried and was locked out. My daughters chicken strips were extra thin and the others' chicken sandwich was thin too...almost like it were cut in half or something, and their fries were not as cold as mine but were only kinda warm. My husband mentioned the strips being small on his nibblerz... I don't know when I will return to this location. I haven't had cold fries from a Zaxbys in years...and then for there to be no way to get my concern addressed. You may have lost my business. read more

Chicken on salad tasted spoiled. Couldn't eat it. Never return. Expensive too. Zaxbys in ky a lot better

When originally visiting we paid for our food but then was told there was no fillets. Instead of refunding, we were give 6 days to pick up our already paid for food. When returning to pick up the food we were told that they were not taking orders in the drive thru because the system was down however we noticed customers coming out of the store with food. After going inside, and asking why were were not advised that we could order inside? Their response was "Because we don't" while the remaining workers laughed. This is by far one of the worst Zaxby locations I have ever visited! Order was incorrect and food was cold! DO NOT VISIT THIS LOCATION!! read more

I wish I could give a 0 the lady her name is sakinah s she deserves to be fired new management is needed asap sakinah needs to be gone do better zaxbys. Also to add on top of that we waited in line long enough by itself then when we got to the window we was told to pull up and we asked how long will the wait be and she proceeded to seem aggravated by the simple question so they asked us to go up again and then as we proceeded to drive off she didn't know we had someone in the back of the car who seen her throw her hands up in frustration and saying something this isn't the first time we have been pulled forward after a long wait in line already the service time is slow but they try to make it seem faster by getting you off the clock read more

Great food as expected from Zaxbys. 2 negatives tho - ice machine didnt work & more critically there is no changing table in either bathroom. #changedherinabooth read more

I politely asked Ms. Kim for some extra pickles then her employees ask her and she got very angry with them and told them she wasn't giving me no extra pickles read more

I went through the drive-through because of COVID and the food was hot, crisp and fresh. I didn't have to wait long. A good location.

This is BY FAR, the WORST Zaxby's I have EVER been to and I've been to a LOT of Zaxby's as it is one of my favorite restaurants. This location CONSISTENTLY provides EXTREMELY POOR service which is reflected in the 1.5 star rating they have on google. I have returned more than once, giving them the benefit of the doubt that maybe I just caught them on a "bad night" only to receive worse service than the time before. Once again, tonight my food was cold and poorly prepared. When I called to have my concerns addressed, I was met with sarcasm and rudeness from the so called "manager". I will NEVER go to this location again and I recommend anyone considering eating there to go ANYWHERE else! Hell, stay home and cook if you have to! Just don't waste ONE dime eating at this poorly managed, bad customer service, cold food, establishment! After waiting in line FOREVER, you will regret having wasted your time and money! DON'T DO IT!!!!!! read more

I got to the drive thru and and they said with the upmost attitude they were closed!!! Very unprofessional. Felt disrespected.

customer service was very bad. ordered a chicken finger plate and was told I couldnt get coleslaw fries and toast even though that's how it always comes and is what's on the picture on the menu. when I got to the window and paid the employee handed me my receipt but no change and asked me to pull up, I had to ask for my change. they then gave me the wrong drink and I had to wait 15 minutes for my food. there was no other customers in the store and only one car waiting in front of me. all staff standing around on there phones. worst experience I've ever had at a zaxbys. go to the chick fila down the street read more

This location always takes FOREVER to get through the drive-thru I'm usually sitting there over 30min

Very slow and some of the unhappiest people I have ever seen in my life. Not one smile on any of the staff. No one was rude, but it was far from a welcoming atmosphere. After a long wait the food was cold. Probably the worst experience I've ever had in a Zaxby's restaurant. Seems to me the problem was more of a management and training issue. I would not recommend this Zaxby's. read more

This was the WORST experience ever! The line was long and slow. The cashier continued to chew gum, like a cow, while half way taking orders...VERY UNPROFESSIONAL!!! Orders were taken, then afterwards told they were out of fries. Who controls the inventory? I had to inform the cashiers 3 times about a spilled drink on the floor. The female cashier on came out to sweep the ice up only. Really? Soda was on the floor and that was the only concern? There guests waiting in line for over 45 minutes! Unacceptable! The inside of the store looked like a disaster! No attention was paid to the upkeep of the store, at all. I do not feel that I would come back to this particular store again!!!! I wish I could give it no stars, but I'm forced to give it 1...not by choice!! read more

If I could leave 0 stars I would . It's definitely children working here .... Except these are disrespectful children. I asked for some ice & one of the children laughed in my face . People want you to be nice to your own kind but your own kind makes it hard for you to want to do business / service with them read more

If you like poor customer service... I would DEFINITELY shop here. The wait times at this Zaxbys are always ridiculous and more often than not, they mess up your order. I've been living in the area for years now and this zaxbys is always a hassle. Some of the team members are rude, and appear lazy and annoyed when asked to do anything. This particular day I ordered my food 40 minutes before I even arrived and they NEVER made it. So I had to wait an additional 20 minutes for it to be made. I'm over this location, and franchise as a whole. read more

Mixed up order, rude employee who sat next to us to have her phone call on speaker. When I asked if she would mind having her phone call elsewhere she nastily snapped back, "it's FaceTime..." Food was ok, but not worth dealing with the attitude. We do not intend to return. Wings and tenders can be found virtually anywhere. read more

I don't really review fast food places but somehow this zaxbys was amazing enough for me to do one!! Friendliest and most patient staff ever which is hard to come by in FF, fries were made PERFECT crispy and seasoned well. The toast on my sandwich was perfectly crispy as well and not soggy and seeping with butter like other locations. The cooks really do clearly care about the quality of the food no matter how cheap it is. read more

My daughter and I came to Zaxbys last night for dinner. They didn't have ice in their machine. So I had to stop somewhere else to get something to drink. The fries were very dry. read more

This is an absolutely horrible location. I love Zaxbys and was there for lunch with my husband. The restaurant was not clean and we were greeted with the cook in the kitchen yelling at tthe front line staff regarding a customers order who had he asked for his money back decided not to eat here. We must do better. And the score was an 85!!!! read more