Two Strikes, I'm Out. Avoid the Chicken. This is officially the second time this location has served me raw chicken. The first time was in a Grilled Zensation Salad a few months back. I got my refund and stayed away, hoping it was a one-time fluke. It wasn't. I went back today for a second try, and they served me uncooked chicken yet again. The empty drive-thru should've been my warning sign to drive away. Consider this your sign to do the same. read more

This is the Zaxby's I remember. The Zaxby's that's the best fried chicken place hands down. Everything cooked just right. Fresh, tender, juicy chicken tenders. Texas toast toasted just right. Delicious fries. Very satisfying. Open layout with plenty of ambient light. Lots of seating. Good service as well. read more

Zaxbys - Five chicken finger meal - Fast Food Near Me - Atlanta, Georgia

went here yesterday expecting a terrible experience based upon my last zaxbys interaction and was left surprised . The young man Aj asked how my day was before even taking my payment and made my drive through experience graceful. I asked him to make sure my food was hot and he screamed to the kitchen to make sure my demands were met . Outside was a bit dark but someone was out there to take my order . 10/10 read more

Half a star ain't working for me, so a single star it is. The staff the kitchen too young. They're up here kickin it. Not everybody. One little buddy with the glasses working, but his coworkers chillin. I'm good on this location. I wouldn't have stayed if the order was for me, but I hate to disappoint the kids. All I ordered was two kiddy cheese at 5:57pm & it was supposed to be ready at 6:08pm. It's 7:01pm now and I'm still waiting. Never again. My sandwiches at Jersey Mikes soggy by now. No more mobile order for here. read more

Food is Good! Staff in Friendly, Providing and Helpful! Nice Ambiance! We go to Zaxbys at least once a week.

They are so incompetent here! A bunch of teens who clearly DO NOT CARE. Tenders were dried out. Salad order repeated 3 times and finally rung up correctly and still has to go inside for it to be made correctly. They seem to not know what an order of fries is supposed to look like. Corporate will be called about this location. Because if im spending my money I shouldn't be dealing with attitude because of your incompetence. Is there a way to leave 0 stars. Somebody get a secret shopper or undercover boss at this location ASAP. Or maybe even both. read more

How do you order a 2 Zensation salads and get both with no Asian slaw. This location has not been the best to say the least. Tired of wrong orders! If they were out of slaw we were not told. If we were we would have ordered something else. Instead we got this! I tried to call them SEVERAL TIMES after we saw the salad but it just went to a message that the mailbox is full. To drive back up there is no short trip! $18.98 for 2 incomplete salads! read more

Zaxbys - Zensation Salad with lettuce, chips and no slaw - Fast Food Near Me - Atlanta, Georgia

Clearly there must be a group of idiots that work in this location. How hard is it to read an order and get it right. Apparently it is, or they just don't care; probably a combination of both. No fries or coleslaw in my order when it should've came with it. And why is there 3 pieces of Texas toast in my order, I don't need all that bread. But again people want to make $15+ an hour in food service and they can't even read an order and correctly put it in the box. Just dumb read more

I'll start by saying...Zaxby's food never lets me down! The issue is ALWAYS with the lack of customer service! Ordered online for 7:45pm pickup. Arrived at 8:04 only to be told food wasn't ready. I advised them it was for 7:45pm, only to be told they don't make the food until arrival with an eye roll! The manager didn't correct the young lady or apologize. I went back to my car to wait...what else can we do‍‍. I will never spend another dime in that particular restaurant. I'll save my money before I allow these restaurants to put any ol' people in our community! read more

Every week they are out of drinks. One day I came and they said they are only serving the number 2 they are never prepared. So unprofessional read more

I get so jealous that we don't have this chain up north. I had this fresh off the plane as i touched down in Atlanta and i can finally see what the hype is about this food is good as hell!!!! read more

Zaxbys - Wings n things - Fast Food Near Me - Atlanta, Georgia

In my Togo order the Cobb salad I received had brown lettuce. This was for my dinner I'm already home so I call the store and explain the problem. The manager Alayahr tells me that the salads are made overnight and goes to check the the product with me on the phone she states well this bag looks brown but this one looks good. I'm listening to this nonsense thinking what the H does this have to do with my brown salad! It's not my job to tell your company that in order to have a fresh salad it should be made the same DAY! She tells me to bring the receipt back up for a refund. I explained I don't live that close so it will be a couple days but I didn't see the receipt the cashier didn't give it to me.Alayahr states ok bring it up. I bring the salad back up to this restaurant in their container not touched and now the manager has amnesia and LIES IN MY FACE stating that she told me I would need a receipt. So now not only did this horrible dirty restaurant serve me a day old maybe two day old salad who knows but now your trying to rip me off and hassle me really! So I demand to speak to the district manager. While in their dining room the amount of filth I observed is OUTRAGEOUS! The dirt on the back wall of the drink machine is a covered with dust/dirt. The hood/fryers seen standing from the cashier area is dripping with grease/dirt! The ceiling, floors just filthy. I've been to zaxbys all over this has to be the dirtiest one yet. Wow I will never eat in the place again glad I came in. The district manager ended up crediting my card. Talk about a bad operations from food quality to cleanliness to customer service just HORRIBLE! read more

Zaxbys - Fast Food Near Me - Atlanta, Georgia

This store needs a serious Mgmt change. The kids in here are standing around joking and the drive thru line is wrapped and the inside line is long as well. I didn't se anyone who appears to have any leadership capacity the entire time waiting. The cashier Jasmine is turning away customers at 8:45pm when the hours are supposed to be until 10pm. It shouldn't take 25 mins to get one meal. I literally stood at the register to place an order for 10 mins which is ridiculous. I should've walked out but my dining options were limited. Definitely going to a different location next time. read more

So everytime I come here they mess my order up ..... WILL NOT EVER IN LIFE COME BACK!!!! My order be so simple a nibblerz meal with honey mustard! They can never do it !!! Hell I even came back because they put the sauce on top of another sauce when I asked for honey mustard !!! And now today they give me hot honey mustard and some old ass fries !!! Today I said the order was wrong and she took it back to the window and I'm assuming took it to her manager at the window and told her to take the order back to me and ask if I was sure and that it was hot honey mustard and old ass fries like I just said fuck it and took it .... I'm fed up and tired of this location!! It was so good back in the day when they had the strawberry milkshake but now they can close this location!!!! TO BE HONEST!!! This location get a 0 !!! read more

Zaxbys - Bunch of shit - Fast Food Near Me - Atlanta, Georgia

I really wanted to rate this place with no stars. Very poor customer service and it starts at the top with supervisor/ management Vincent. I'm a paying customer, but he told me that he wasn't going to prepare my salad nor refund my money and that I can contact my bank for a refund. This generation of people are the most unprofessional people to deal with. This goes on the long list of business establishments in the South Fulton area with very poor customer service skills that will I never patronize again. People train your staff from the top down! Good customer service goes a long way! read more

Horrendous experience. The worst. Employees are ghetto. God forbid you ask for extra ketchup, management acts like you asked for kidney donations. The service is really bad. The food is mediocre. Zaxbys is independently owned, but they need to be investigated and trained. No customer service skills at all read more

The drive through line is ridiculous. This is supposed to be fast food not a drive-in. If you can't get people to come to work, increase the wages to get people in here. A 45 minute wait in a line for an online order that I didn't even get. Do better!!!!! read more

the reasoning for my 1 star is bc this is most definitely one of the most unorganized and poorly run Zaxby's I have been to. Got my order wrong after asking me to repeat it 4 time. Lots of employees sitting in dining area, trash and dining are very dirty and unorganized. Fries had no seasoning. Restroom's towel dispenser was not working. I'm not one to leave reviews but sheeeeeeesh. this was rough pal read more

Come on Zaxby's. I'm eating this because I don't feel like driving back, but I've worked at Zaxby's before and I know this isn't how it's suppose to be. I know you all can do better then this! read more

Zaxbys - Kickin Chicken Sandwich Meal - Fast Food Near Me - Atlanta, Georgia

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Horrible service I just asked for my meal large and they put two boxes of fries and when I open one of them there was like 5 or 8 fries my tea was warm. And when I called to tell them they hang the phone on me. This is the worst place in atl right now. I just wanted my meal large and they couldn't even do that y'all incompetent. read more

Zaxbys - Fast Food Near Me - Atlanta, Georgia

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This is probably one of the worst of the chain I have encountered. The beginning is they had a attitude at the drive thru as soon as you pull up . They seem not only rude but slow as they had a line in the waiting for food. The when the food comes it was completely thrown together and tossed out. I mean it look like they opened a bottle of bbq sauce and poured half in my tray . The tray was leaking I. The bag on a flat service I mean I get it is not the best job but, if your going to carry the place like this the close it down and save the reputation. read more

Everything at Zaxby's is full of flavor and just scrumptious. Specializing in chicken, Zaxby's offers salads, sandwiches, wings, desserts, etc. Instead of combos, Zaxby's has meal deals and most of them come with buttered Texas toast and crinkled fries. Additionally Zaxby's tops every meal off with a special tangy sauce that's out of this world. The salad portions at Zaxby's are huge. Whether it's the grilled or crispy chicken salad, the size and extreme freshness is comparable to what you might find at a regular restaurant. It's unlike the salads you get at other fast food restaurants. Plus the salads at Zaxby's are filling and less than six dollars. Beyond salads the Buffalo wings are available in a variety of flavors as well as the chicken sandwiches. Everything at Zaxby's tastes fresh and is down right delicious. While Zaxby's is often compared to Chick-Fil-A, these fast food chicken only joints are definitely different. Zaxby's restaurants can only be found in the south east. Hands down Zaxby's is my favorite. To start enjoying the taste of Zaxby's go to www.zaxbys.com for locations throughout the metro area. read more

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I will make this review and let decide for yourself if this is a Zaxby's for yiu? I came into this location and ordered 1 Cobb Salad and 3 Wings & Things at 11:33am. I did not receive my food/Order until 12:27pm! What would you do. read more

This place is disgusting and they kept getting our orders wrong the customer service is straight up trash and the food is toooo oil please get better customer service and new food staff read more

Rude disrespectful employees either need to re-trained or fired! It's no wonder they had zero patrons when arriving to the drive thru window. Who's ever ignorant child taking orders in the drive thru needs to be reprimanded and is probably one of the reasons you get NO Business!! My husband merely attempted to place a simple order and did not hear what she asked him about a drink so she with an unnecessary heavy attitude repeated herself and when my husband opted to ask for a bottle water as his choice of drink she appeared to become even more irritated stating they don't have bottled waters in the nastiest tone ever. We were dumbfounded so my husband proceeded to ask her if she for some reason had an attitude she replied "NO" and if so? Like what lil girl you will get drug Ok!!! I called the manager but I doubt anything was done about it! My husband immediately pulled off and we would NEVER patronize this ghetto ass location again ! They deserve negative stars !!! read more

Very slow need a management overhaul Young people have no guidance just out of control ownership seems not to care about this business or customers read more

Horrible experience. I wanted to pay for some xtra Zaxby's sauce. The young lady at the drive through window tells me that I can change my order at the drive through window. I only wanted to purchase some Zaxby's sauce for my kids. Just Awful, never have this problem at Chick-fil-A. I'm done wit Just wanted to give an update to my experience with this Zaxby's store. Ms. Moses contacted me regarding my experience at this Zaxby's store. I very pleased to say I feel better as a customer. read more

Worse Zaxby's location I've ever been to. Really 0 stars. The few times I have come here the food is TRASH. You can tell no one gives a shit in there. Between the lack of customer service and carelessness of food preparation, I'll drive the extra miles to go to another one! I mean I've gotten better service at McDonald's, seriously! I ordered a blackened blue salad. The lettuce was brown, there was literally a HEAP of blue cheese, chicken, and lettuce, nothing else that's supposed to come on a normal salad. No fried onions, no lettuce, no tomatoes. I feel like if you know you don't have the ingredients to make the salad you either 86 the salad altogether or let the customer know you don't have them so that they can make the choice if they even still even want the salad! Like duh. But that's just the beginning, my chicken was PINK and UNDERCOOKED, even worse is that I ate some of the salad before realizing all of this sooo if I get sick I'll know exactly where it came from. I'm definitely calling the board and hoping they get a surprise inspection because there's NO WAY they have a passing grade serving brown lettuce and raw chicken to customers. I get that this is fast food and I'm not expecting a 5 star plate from mostly high school employees, I'm just asking that you do the bare minimum and make sure your food is thoroughly cooked! I've called them twice and no one has answered but what do you expect when no one obviously gives a damn about their job or the customers. If I don't hear back from anyone, I'll definitely be calling corporate because it's truly ridiculous that everytime I come to this location its SOMETHING just shut them down. read more

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Alicia, the manager for night crew is great and she makes sure everyone is working with a positive attitude. The customer service from Dylan and Kim were amazing, they kept me smiling and wanting more food. Unfortunately, I lost my receipt. Therefore, I couldn't do the online survey but that shows how good the staff was for me to have intentions on leaving a review there and one on here. I hope the manager/owner sees this because it was the best experience I've had at a fast food restaurant. Thank you! Again it was night crew on Tuesday Dec 20, 2022 at 9pm read more

I order from the Zaxby's app for the first time and my order was suppose to be done at 4:15 pm. I arrived at the site around 5:00 pm and one of the employees who worked the curbside said it wasn't ready. They had almost an hour to prepare my order. The worst part of this experience was that I ordered a 5 chicken finger plate that cost me $9.49, and they only gave me three chicken fingers, they cheated me of two chicken fingers. I know it sounds crazy for me to complain about two chicken fingers but if I'm paying almost $10, I should have my order correct. I probably won't be coming back to this location. read more

Chicken undercooked, and fries were stale as well as the cheddar bites. Very disappointing after paying $26 for 2 meals. They also charge .25 for extra sauce (which is an insult after paying $26 for fast food!) Between the undercooked chicken & stale sides I am good on this place. Don't waste your money here try the one on Camp Creek instead. read more

Worst Zaxbys I have ever been to. Located just off of Fulton Industrial Blvd and Camp Creek Parkway. I arrived there around 11:45 am on a Tuesday morning. The drive-thru was backed up so I decided to go inside. There was about 5 people in line. Rodney, the guy working the register was awesome. He was fast and very polite. Rodney is the only reason I am giving this place two stars. Otherwise ... 1 star. Once arriving at the register I ordered a 4 finger plate with all chips instead of fries and coleslaw and large drink. There was no unsweet tea available on the counter. There was a huge puddle of water by the counter that no one bothered to clean up during the 25 minutes I was there. No warning sign either. I had order number 46 and they were just on number 31. Yes there 15 people waiting for food. It took me 3 minutes to order and over 20 minutes to get my food. The only upside to waiting over 20 minutes was that my food was fresh. While waiting, I went to use the restroom. It was disgusting. There was urine all over the floor. There was water all over the sink area and no paper towels. At this point I am just over this place. Once receiving my food I couldnt find a table to sit at because all the people waiting for their food was sitting at tables. I will not be back. Thank goodness for Rodney. read more

Nice green chicken Zaxbys. I understand it was closing time but how'd the chicken turn green? Is it supposed to be extra flavor or something that I didn't know about? read more

Zaxbys - Green Chicken - Fast Food Near Me - Atlanta, Georgia

A b s o l u t e CACA. (Means shit in Spanish) Employees have no clue what they're doing. Orders go out randomly at incredibly slow speeds and the hypocrisy is astounding. "Wear your mask or we can't serve you" as they say while half the staff has no mask. Save yourself some trouble, and definitely go somewhere else. Complete garbage. read more

Everytime i come to this location it always something different. I went last night i wanted the wings and things they were out of boneless and traditional wings , so i ordered the kicken chicken sandwich. When ordering my drink they were out of the drink i wanted, tried to order 2 other drinks they were supposedly out of those as well. Got home to eat my food. My fries were burnt all of them at that, chicken was over cooked, bread was hard and burnt and my sandwich barely had sauce on it. read more

I try to support t businesses that are in the area I work in but I will drive 15 minutes before I make this 2 minute drive again. If this was a regular day, the wait would be longer than my lunch break. Today I stopped by and of course due to COVID 19 they are not busy. I asked for nibbles with an order of fried pickles and asked for them to be cooked fresh. Because my order came so quick(even though their signs says orders are prepared fresh) I checked it before I pulled off. As I thought the pickles wasn't fresh. So I requested them over in which o was advised to pull forward. Because I don't like cold food. I get my job let's put my bag. It looked as if they got the container and shook it up. (Picture attached). 15 minutes passed and still no pickles! I had to circle back for a refund that the girl at the window (TIMIKA) seemed to have an issue with. Do better. You guys get way to much business to give subpar service read more

Zaxbys - Fast Food Near Me - Atlanta, Georgia

Worst possible experience. They have two young ladies. One that is taking an order and on the is handing out the order. They have a horrible attitude, there is no customer service at this location. I'm aware that there is a job shortage but it has nothing to do with attitude. They wouldn't add to our order. Which doesn't make any sense on why a company would not want to make more money but nevertheless awful experience there is no organization at all . There were literally 7 cars waiting for orders. read more

Had a great lunch here with a client. First time. Surprised by how fresh the food was. Price, taste, service.... all good in my hood.

Visited this location yesterday evening the new manager Raymond was very professional very organized running his shift fool was hot and fresh I would definitely be back to visit this location keep up the great work guys thanks for being in the neighborhood read more

UPDATE 12/22/19 I learned from someone on the staff they had several people called in sick the day I wrote the fiat review. I can appreciate the pressure the lack of staffing put on those who worked that day. In light of that knowledge, I'm upgrading my review. 12/17/19: Horrible service today at a location that generally does a good job. We waited 20 minutes in the drive through line. read more