This review conforms to the Yelp review guidelines and has no violations.
Rating should be less than 0, here is the "Why"....
Who am I
I am a member of a family that recently lost a member after a long struggle and I want to share my experience for public consumption and tell our story concerning this "funeral home" and their practices.
1. The viewing.
- Staff did not know how to take tempertures or know how to alphabetize the guestlist to easily find names.
- Staff had 12 chairs for 5 rows of chairs, with only 3 chairs available to sit in
each row. This resulted in 50 plus people congregating at the casket and around the chairs. This is indicitive of incompetence and zero social distancing.
- There was no time limit for guests, which would have allowed safe numbers of people in the room to maintain social distancing.
- Staff refused to allow coffee or food.
- Staff refused to work with my family in taking posession of a chalice or cup to be donated to the church and put the onus on the grieving family to figure it out. i.e. "Beat the precession and be sure to find the priest to make the delivery before we get there"
- Staff relected childish behavior when my family requested an additional easel, chair or stand to display additional pictures. We received eye rolls and shoulder shrugs and I don't know if we can do that. The funeral home had no other viewings at this time and clearly had an abundance of chairs.
2. The funeral.
- The oldest member of staff didn't lower my grandmother enough in the casket to where it wouldn't close all the way. Instead of exercising logic and reason, she repeatedly pushed her entire body onto the side of the casket where my grandmothers face was. While this continued for five minutes
my entire family was in shock and awe, as well as breaking down in tears. The staff member gave up and left the casket ajar. Yes...the casket was not completely closed.
- The staff told my entire family that they have to remove the flowers before we go to church. We were instructed to dump water from vases and put our stuff into our vehicles.
- Upon arriving to the church the oldest staff member took it upon herself to make become a paul beaerer. The entire family of roughly 50+ peoples jaws dropped, where I respectfully requested the staff member to stop interferring, due to the facial expressions of disappointment and disbelief on everyones face.
- The priest put the host tray onto the coffin as if it was an end table and it slid off the coffin. Apparently the priest did not realize the coffin was not closed all the way. In short this was just poor form and is deplorable.
- Upon leaving the church the oldest member of the staff volunteered herself again to get off the bench and get back into the game with the paul bearers, from the church altar to the hearse.
- The oldest staff barked at my family and grandmothers life long freinds and stated where the luncheon was, but didn't pass out any cards for the establishment.
- Another staff member told us all to hit the road and leave, upon loading the casket into the hearse.
The lack of empathy and bitter coldness makes my heart break for my grandmother, her firends, her children and the rest of my family. This was the the most insensitive display of humanity and petty behavior that I have ever seen in forty years and makes me question the mental state and values of its staff members.
3. The aftermath
- I will never forget this experience and it will most likely haunt every member of my family for the rest of their lives.
- Any and all dignity that my family had was ripped from us and shredded by this family that runs the funeral home.
4.Takeaway
- Do not put your families hard earned money, dignity, faith, feelings or vulnerabilities into this businesses hands, as they will treat you all like you are less than dirt.
Save yourselves and departed, as no one deserves this type of experience. read more
