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    Zales Jewelry

    5.0 (1 review)

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    9 years ago

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    Kay Jewelers

    Kay Jewelers

    1.0(2 reviews)
    0.1 mi

    I went into Kay Jewelers today, associate busy assisting another customer so I stood up at the…read morecounter. There was a bigger blonde doing sitting back there and Sarcastically asked what I wanted. I told her I was there to drop off lifetime warranted jewelry she asked for my paperwork I told her I had it saved under my phone number she rolled her eyes keyed in number just stood there looking at it. Finally said what's your name I told her she said here is your information but the printer isn't working so you will just have to come back at a later date then she walked off!! I have had an account with Kay jewelers over 7 years now . both my children have accounts and buy jewelry every year for Christmas and birthdays but I will not be going back to this one!! She was so rude you could tell she did not want to be working today

    I purchased my wedding set from Kay's in March of 2007. I've had nothing but problems with this…read morestore since! I have a lifetime warranty on my ring and every time I go in to have it inspected, the people waiting on me are always very rude. They act as if you are being an inconvenience to them. Every single time. For 11 years now, I've had to send my ring back at least once every couple of years to have one of the diamonds replaced. Last year, my ring stayed at the jeweler for over half of the year. As soon as I got it back, another diamond fell out. Finally, the manager decided she was going to have a new ring made for me. That was in November of 2017. I got my ring back in February. I drive all the way there (it's a 45 minute trip for me) just for them to tell me they have to send it off again, to a different place, to have my wedding band taken off and sauntered to my new ring. Another month wait. I go back and pick up my ring. I get an email today stating that it's past my 6 month period to have it inspected. Meaning, if something were to happen to it right now, it wouldn't be covered under warranty!!! I literally just got a brand new ring from them less than a month ago. And now they're wanting me to drive back over there just so they can look at it and make a note in their computer. I will never buy another piece of jewelry from them again. They have been nothing but a HUGE HASSLE from day one. If you're going to sell crappy jewelry, at least have good customer service while doing it.

    Zales Jewelry - jewelry - Updated May 2026

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