Recently took a pair of my mom's (very) old diamond earrings to have them cleaned and reset. Staff…read morewas very friendly, and I found the price to be quite reasonable for the type of metal used. I was told 2-3 weeks, and they ended up being done sooner. Highly recommend.

I've never been to Michael's before, and I really appreciated Kate's expertise! Thank you so much.read more

My son was on the eternal search for his first high-end wristwatch…read more Mike Kelly at Precision rode to the rescue. Low key and super knowledgeable, Mike listened to our needs, and directed us to my son's DREAM WATCH! Thanks for the awesome experience!

This operation is a straight up scam. "chase" lowballs you by about 35% on your trade and…read morefurthermore has the balls to claim even that is subject to his idiots inspecting every little thing about it. Meaning they will come up with another excuse to give you less. What an idiot. I have a collection of over 40 watches, valued at hundreds of thousands of dollars and simply wanted to sell a few of them that I have zero interest in owning anymore. This guy lost a rich customer. That's how stupid they are.

My husband and I both have numerous watches, some for work and play and others for dress, we also…read morehave a very bad habit of when the battery wears out, we set the watches aside and just start wearing another one, until we get to the point where we are left without a watch! Talk about procrastination, which ends up costing us dearly! Right now I have three watches that need batteries replaced and I refuse to wear my gold and diamond watch for everyday use, tacky plus knowing me, it would end up in the dead watch pile. Hubby is down to wearing his Rolex with two Seiko's stopped in time. One of hubby's watches simply needs a pin, but when he has a battery replaced he insists on having it sent off to be sealed, because his watch never leaves his wrist, including showers and dish washing, I for one can't wait to take my watch off when I get home, so I really could care less if the watch is resealed or not. The last time hubby took one watch to Time after Time and not only did he wait for weeks to have it resealed but it cost him $50.00 plus tax! We have never paid such an exuberant price for having one watch battery replaced and the watch resealed. I'm sure their profit was a grand one, but they lost the chance to service us again!

Never use Time After Time for battery replacement. They charged $23.95 plus tax to replace a $5.00…read morebattery with the claim that they have to reseal the watch so that it will continue to be waterproof. I paid it and I knew better, but I just needed my watch working again!! Now I am so angry because I should have held out and just used my cell phone for time. They are crooks which leads me to believe that they will rob you any way they can. Stay Away!!! Do not trust them. I have a large family and I have told them all to never go to this place in any mall they are in. STAY FAR AWAY!! THEY WILL ROB YOU TIME AFTER TIME!!!!

excellent customer service. free battery after a few batterie puchases with a provided card. highly…read morerecommended tony d.

Customer service ok. However, I did not know that you can not return a product for any reason, even…read moreif it is defective. You can only do an exchange or get store credit. What kind of respectable store will not allow you to return a defective product? I bought a Diesel watch that didn't keep time which I noticed within a few weeks of my purchase. I brought it back to the store and got a new battery. However this did not fix the problem. I went back to the store for an exchange. They found another watch and had it shipped to the store. I had to return to the store to pick it up. After a few weeks, the same Diesel watch (watch #2) exhibited the same problem. I returned to the store again. However, I wanted to return it. They said NO. They did NOT CARE that it was defective. They DID NOT CARE that I went to their store 5 times in an attempt to fix the problem. Simply, they DO NOT CARE. STAY AWAY if you want to buy a watch or piece of jewelry, especially if it is expensive. Do you want to risk not being able to return an expensive defective product? The manager was unprofessional when I asked her how she would feel if she could not return a defective product (at any type of store), and her response was that I am not a "returner"....give me a break. Any reasonable person would want to return a defective product.

October 29, 2025 Second transaction with Andrew.... another…read more5-star experience! A gorgeous, MINT condition Rolex Submariner with a Green ("Starbucks") Bezel! All I had to do was ask Andrew to procure one, and in a couple of days, he obtained a virtually brand-new Submariner with the coveted green bezel that keeps perfect time--and has the box and all the papers. Andrew smoothly adjusted the band and explained every nuance of the Rolex so that I would have the best experience with my new watch. Plus, Andrew's price was absolutely fair for this timepiece. As excited as I am to have this AMAZING and GORGEOUS watch, I remain equally impressed with Andrew's resourcefulness, candor, honesty, fairness, knowledge, outstanding level of service, friendliness, and passion for watches. He should be YOUR "watch guy," as he is mine. Five stars all the way! === October 21, 2005 First experience with Andrew and Sansom Watches! 5-Star! Excellent experience selling a luxury watch! Andrew is honest, fair, very knowledgeable, and quite personable. I received a very fair price for a gold Cartier tank watch. I'll be back to buy a Rolex from Andrew. Thanks, Andrew for the terrific help and great service!

I purchased an awesome watch in amazing condition for a great price. Andrew, the owner is easy to…read moredo business with nice guy professional and everything was exactly as described. If you're looking for a gray market watch, this is a great resource

Igor's jewelry is stunning!! He has made many pieces for myself and family over the years and the…read morecompliments are never ending!! He recently redesigned my grandmother's dated pieces into breathtaking jewelry, yet keeping with sentimental detail. Tyty!!

I love this store. Bought couple statement pieces of jewelry. Non of the stores has such a unique…read morecollection. Best jewelry, best prices. Thank you.

The owner Alexander is knowledgeable and took the time to answer all my questions…read more Great service, fair price. Love this place for repairs.

These guys are great. Both guys have over 40 years each in…read morethe business. Always willing to negotiate prices when selling or buying. The absolute best prices when buying gold and silver. I witnessed them not only prove to a woman her jewelry wasn't low end costume but pay her more than she eve thought she would get when selling items for a charity event to help the local library. I have purchased many watches here and also have had many repaired for much less than the mall and chain stores.

The staff here was so nice, helpful and knowledgable. I would recommend this place to anyone…read morelooking to repair or buy a watch

Max helped me repair and adjust the links on a broken watch. He was professional and very efficient…read moreI highly recommend reaching out to him regarding all things watch related!

It's always scary buying online, let alone buying a luxury watch on line. Well,…read moreVince and Timepiece perfection set my mind at ease. Vince was professional and knowledgeable. And at a price I couldn't beat. But most importantly they are honest. I received my Rolex Datejust 41 the exact day I wanted it delivered and in mint condition. I live on the opposite coast in CA and will not hesitate to contact them first to scratch my next itch. Thanks again Vince and TPP Sincerely, Blair Stewart

Reached out to Dan at Time piece perfection on a specific high dollar watch I was looking for. I…read morewanted to trade my used watch in. Dan made the numbers work for me. He Swapped out the leather band to a stainless steel band and fedexed the watch to me overnight. Incredible business owner, extremely professional, looking forward to doing more business with in the future!!