Not great vert rude and unhelpful unhappy staff made we want to leave right away, I have a business and needed boxes but the lady was very mean to us read more

If I could leave a 0 star review, I would. I have never taken the time out of my day to leave a bad review; but Zakka Canada will be the first. I have been a customer of Zakka Canada for over 3 years. I usually order linen pouches with my logo printed on them... I ordered 3000 last time- and about 75% of them were damaged. The ink bled everywhere, the color of the ink was way off, the logos were not straight, etc, etc. The quality of some of the pouches were even coming apart at the seams I asked for a refund, or for Zakka to reprint the damaged bags. They replied "no refund on custom orders"... but what if the custom order was COMPLETELY not up to standards. They finally agreed to examine them... So after I spent over 36 hours going through them, I sent only 1200 back. It took 4 months for them to sort through, and on Friday I had an email saying that there was only 160 bags damaged and that they would refund me for $100.00. I paid over $1700 for my order. As a small business owner, I have been completely taken advantage of and this does not sit well. I am in contact with other customers of Zakka that they have done this to in the past; and we are ready to file a class action lawsuit. I have saved all my emails, have many pictures of the damaged bags, and have logged every single hour of time spent on this. If anyone else would like to join you can contact starlarox@hotmail.com read more

I run my business from Newmarket, Ontario. I order custom boxes from Zakka and received my order in 2 days. Lisa is always very friendly and helpful. I've never had a custom order done as fast. I will continue to do business with Zakka. Thank you. read more

Unprofessional. I purchased 100 cotton bags to use for packaging jewellery. They arrived smelling strongly of mold. When I called them to say they smelled like they had been in damp storage, the person told me "yes that's possible". Yet, their only "solution" was to suggest that I send them back at my expense, or drive for an hour to their store. So far this hasn't been resolved and it has taken enough time that I will not have the bags I need for a sales event. I will not do business with them again. read more

I have had great service, timely shipping, and great products from Zakka. I highly recommend Zakka for your jewelry needs.

TERRIBLE SERVICE!!!!!!! They lost my order and will neither refund my money or send me another package. I needed the products for a store opening and because Canada Post has "lost" the package they will not do anything until Canada Post "finds " the package. By which point it is too late. DO NOT WASTE YOUR MONEY HERE__ IT WILL DISAPPEAR INTO NO MANS LAND!!!!!!!! read more