While the pizza is surprisingly good for being a fast food joint, there are definitely a few inefficiencies we observed here.
First off, they advertise fast pizza. 15 minutes for a fast food joint isn't very quick, considering a sit-down joint would make you wait an additional 5 minutes for a pizza twice the size. Hopefully this is new staff and they're just ironing out the kinks.
Second: line jumping. There doesn't seem to be a queue. We sat down and waited for our pizza. We watched it come out and sit in on the counter while 3 people that ordered after us 'jumped' the line and had their pizza cut up first. We had to go up to ask why this wasn't first out, first served. The staff just looked stunned at our comment as out pizza sat cooling off.
We were disappointed that the plate instead of box option wasn't communicated to us prior to ordering. We watched as 90% of the patrons in the restaurant ate out of a box and then tossed it. A simple 'for inside or take out' question would solve this problem. It was only after throwing out our trash did we see a sign AFTER the cash register that suggests using a plate if eating in. Too much waste!
It was nice to see staff busy and cleaning up after patrons, but what wasn't so nice was to see staff trying to weave their way out the front door with large trash bags as customers came in. It's also disappointing to see that staff was dragging trash/recycling across the parking lot. There should be a cart provided so staff can work safely.
Speaking of safety, the owner doesn't seem to have much education around this topic. We watched as she pulled up in her BMW and had staff unload boxes of veggies/supplies. The least she could have done was back up into the stall so the staff member didn't have to walk into traffic with heavy boxes stacked unsafely. Again, investing in a $100 dolly/cart would make this workplace safer and more efficient for staff.
Another thing we were surprised at was the way pizza was being taken out of the oven. Staff whipped around a long arm onto a counter opposite the stove. We watched as other staff members were almost hit as they passed by in between her and the other counter. This is an accident waiting to happen.
We hope the owner visits some of these issues. They are the reason we won't be back anytime soon which is too bad. We would love to eat here but we don't want to support less-than-safe working conditions. read more