Husband and I needed to grab dinner and decided to give Zoup a try. It has been in the complex for a while now and we wanted to try a new place. We were immediately greeted by a gentleman from behind the counter with a big smile. He asked if we had been there before and of course we hadn't. So he ran us down the menu and told us to take our time and let him know if we wanted to try the soup. I tried the roasted tomato and brown rice soup...AMAZING! So I ended up getting that and the power salad. My husband ordered the lobster bisque and a Cesar salad. The gentleman who made our food was super friendly and had us engaged the entire time he made our food. He even included the catering menu for us for our works. We took our meal home and dived right in. I ended up filling up on the soup and warm bread roll and saved the salad for lunch the next day. My husband ate the whole meal in silence, meaning he gave it a thumps up. We will be coming back again for the great food and friendly service. We are also considering having them cater for our large family event at the end of the summer. They delivery for free! read more

Out of business. The location is an abandoned storefront now. Permanently out of business there's no point in ordering they don't exist. You will get nothing. You will be charged nothing you will waste your time. It has ceased to exist. It is a dead parrot. read more

Z!Eats - It was next door to the Bundt shop - Salad Near Me - South Euclid, Ohio

No I don't want chicken noodle soup that bad in taking a chance on catching COVID 19! This ***is REAL! Wish I could give no star for No gloves. This Zoup Server does not wear gloves while preparing a customer's soup,breads, bowels, lids etc. I kindly made hand gestures to please put on gloves and verbally asked her nicely. I received a snotty look and completely got ignored. I snapped my pic and politely visited another restaurant that make their servers wear gloves at all times in compliance to this murderous pandemic. Yuck read more

Z!Eats - No Gloves NO ZOUP!! - Salad Near Me - South Euclid, Ohio

I gave this place 3 stars because it's clean and the staff was nice. While I know Zoup is known for the soup they also have salads on the menu. Well let's just say I wasted $10! I ordered the Caesar salad with chicken and requested extra chicken. While the serving size was nice that's about it. The chicken tasted as if it was fake and I'm not sure who makes the dressing but it reminded me a mayonnaise. Needless to say, I ended up leaving my entire salad on the table and going over to Panera. read more

Z!Eats - Cesar salad with extra chicken - Salad Near Me - South Euclid, Ohio

They said that all the soup was from a can, and that they only had one that that they made. It was terrible. We sampled a few but it was a no for us. The staff was very nice but that honestly is all I can say that was good about this place. If you want to be known for soup, then it should be good homemade soup. read more

One star cuz you can't give zero. Went to get dinner and the place looked like a homeless shelter with people sleeping on the benches of the booths. Probably the children of the one employee working. Place was dirty and they had no baguettes. Walked out. Never again. read more

Not going back. Done. Went to lunch with a friend. Lady behind counter acted like we were bothering her. No greeting as we walked in but 2 men walked in after us, they got greeted. Maybe had to do with the color of our skin. Idk, just saying. Food over priced, Mac n cheese freezing cold but not worth asking her to warm up. Wouldn't want to bother her. Place was empty. Wonder why. Tables dirty, then dirty used boxes on certain tables so we couldn't use them. I get it. Covid. Social distancing but tape works and looks better than dirty used boxes in a restaurant. Used to go here often but no thanks. Start with nicer, kinder employees. read more

Great soup that hit the spot! The bread was fresh and delicious too. We ordered online and had food delivered to our doorstep within the hour. Definitely worth it. read more

Hi there! As always, the soup and salads and new expanded menu, to include grain and special soup bowls, are all delicious. I asked for a sample of soup and they explained that they could not even give me a plastic cup and spoon to sample anything because of Covid. However, and thankful that she wasn't make my food, the other server had her mask completely under her chin, had a cold and was sniffling, and every few minutes would wipe her nose with her hand!!! But they can't put a 1/8 inch of soup in a plastic cup, with a plastic spoon? How does this make any sense?!?? read more

I really like the concept of this place. I saw they were having a grand opening driving by and my hunger convinced me to stop by after my class at Anytime Fitness. I'm not sure when Zoup! opened, but the most confusing thing was where to order. They insist on having you sample at least one soup (zoup?) before ordering, and were friendly and talkative about them as well as the salads and sandwiches. But I was sampling at the same time as the group before and after me, and the order of the line got extremely jumbled. All of the customers were nice about it as no one was in a hurry, so that was fine. I ordered a combo with a salad and soup, and after ordering the salad they started making it immediately before hearing my soup order. When I tried to order the soup from someone else (who had asked), I was told to order that part at the other end of the counter, at the register. I did so and paid, but then had to wait longer for my soup! I'm not sure if that was the way it was supposed to work or not--even the employees seemed confused. I'm sure these kinks will get worked out though, and everyone was so friendly. I also checked my bag before walking out and noticed it was missing the bread. Went back and told them, a different employee was again confused but I did end up leaving with everything. Sort of an ordeal but it's probably just from opening week! I ate everything at home--when I put the small salad on a plate it seemed huge, and I was only able to finish half. The soup, salad, and bread (try two combo) is only 8 dollars. Next time I might just get a cup of soup, or just a salad. Everything was hearty. I liked all of the food (including all of the soups I sampled), except for the chicken in the salad--it wasn't as good as I expected it to be. For the record I got the salad with guacamole and didn't even use the dressing because the guac was so flavorful. I'd get it again but without the chicken. Apparently they have hundreds of soup options that rotate every day. I'll be back when I want something fast that's not fast food! Zoup! is a chain and I know I've seen it in other places as well. To be clear I am not complaining about the people working--they were wonderful! But the ordering process was unclear--are we to order by the food, or at the register? Perhaps no one will ever truly know... read more

Extremely overpriced. They even charge $.50 cent for additional crackers beyond the one they give you.

We did a online order when we got there 20 mins later, they didn't even realize they had any online order so we had to wait another 20 mins. On top of that, the soup and sandwich we ordered was the wrong ones. read more

Food is okay. Ordered from here twice. Second time they forgot the broccoli in my chicken and broccoli broth bowl, didn't give much chicken, and the rice was clumped together. Okay but nothing to write home about. read more

Got soup and a sandwich from Here through Uber eats. Got the chicken toscana sandwich and "good, really good chicken soup". Sandwich was fine, soup is disgusting. It has no flavor other than dill, like literally I can't even taste the chicken. It's just warm dill water. There were literally 3 noodles and the chicken in it is the driest thing I've ever eaten. Huge waste of money do not buy. read more

Out shopping with my girlfriends, which stimulated our appetites. Two of us were craving soup so Yelped what was in the area. Voila, Zoup! I ordered the Mushroom Soup (or Zoup) and it was delicious. The broth was really flavorful, lots of mushrooms and not over salted and it was served with a multigrain roll. If I lived anywhere near a location you'd see me here weekly. Staff was a little disorganized, but the person at the register pulled it together and was perhaps training the others. Kudos to her. read more

Juliana is what makes Zoup Zoup! Her zoupisms are on point! She is Zouper! Her service was fast and welcoming and warm. Her skin glows like no others and she makes amazing soups, salads, and sandwiches. We were delighted to go to Zoup! read more

Not very impressed by the quality of the food. Good service, but the food is overpriced and not as good as I had hoped for. read more

The overstuffed bell pepper was awesome three bags of oyster crackers don't forget to grab some pepper very good even though I was with Bad Company read more

Perfect for lunch on a cold winter day. Staff is always helpful and courteous. Try some free samples if you're not sure what you want! Food is slightly expensive but worth it. It is delicious. You can eat healthy here :) I prefer Zoup! over Panera now. read more

I knew walking in that I should have just left. Most of the soups were not available and the customer service was horrible. No warm welcome, employees playing and laughing, and the place looked dirty. Lesson learned to listen to gut feeling. My soup tasted like crap and the salad dressing looked old. I didn't even attempt to eat it. This is one of the worst locations I visited and to be honest they should just close the place down. read more

Despite the fact that their online menu allows you to select bread with your salad, and it even prints out on your receipt, they do NOT serve bread with salads! When questioned, I was told that the Manager decided not to serve bread with salads. If I go back, I will insist on getting the bread as advertised! Too bad, because the soup and salad were good. read more

Awful customer service. Placed an order beforehand, walked in ten minutes later to see three employees sitting at a booth drinking pop. They had not even started my order yet, nor did they even greet me. They did not apologize, but acted like making my food was an inconvenience. Will NOT be returning read more

So I've never had zoup before and don't live near one so I figured I would try it. I had Maureen help me and as soon as I walked in she asked if I had been there and explained the concept. She smiled and was very attentive. I didn't eat my food yet but wanted to just say how great she was! Her customer service was awesome :) thank you! read more

I love zoup because I love soup and quick lunches. I almost always get the chicken pot pie soup and sometimes the melted cheese sandwich. The soup is always really filling- they try to get you to get a bowl (16oz) but I've found the cup (12oz) is always enough even when I'm really hungry. read more

I am a big fan of zoup, but not this location. Every time I have gone in, I got bad service. When I was in the last time the employee seemed to be making a shady transaction with her friend that was not a customer. She was not interested in helping us. read more

I go to this zoup quite often... I think the soup is pretty good... I like the fact that its so many to try, the overall staff if nice the tall guy that works there at night is alway polite and greets there is also other nice staff employees as well.. Keep up the good service. read more

This was my first time trying them out and boy did they deliver! The service and knowledge was outstanding and the customer service was spot on. Very friendly and very knowledgeable and I look forward to returning. read more

The staff appears to be disoriented and all over the place. My recommendation is to move faster and pay attention.

I enjoyed my Lobster bisque from here. My husband had the spicy crab and rice. It was so yummy. I would definitely recommend to others

Excited that thia opened since moving from downtown area to the east side a few years ago. So fa so good. Food is great, staff are friendly and helpful. read more

Stopped in few times for lunch. Soups are hot and fresh and bread is baked fresh. They have a variety of different soups like Mexican chicken with black beans and wild mushroom soup. Pair it with a sandwich and a drink and lunch is 22 bucks for two. They do not serve coffee which I thought was ironic. Convenient location at Cedar and Warrensville ctr. read more

Worst customer experience of my life. Oh yeah I am not considered a customer. I walked in to pick up a $900 catering order for the company I work for. I announce to the manager and I use that word loosely that I was there for a catering order. Her response was no you're not. And I said yes I am. Then she proceeds to tell me that they don't use us to deliver catering that you someone else. That what you need to know first is that they literally. Manually put the catering order into a computer. So once again I loosely use the word manager. Then she proceeds to throw us out of the restaurant why we are contacting our company. I ask her for her supervisors information and she tells me that she is the one I would talk to you if I want to complain about her. Sometimes the complete ignorance of young people on how customer service is supposed to work is amazing. This is the only horrible customer service I received at Zoup. Welcome to Cleveland Heights. It's safe to assume Missy F that you are directly affiliated to this location. Your response makes absolutely no sense. If your store does not use the service then how does the service send drivers to your store. Whoever has given you the power to respond is incompetent. Maybe your location should raise it standards and how to treat customers. But I doubt that since you were not even intelligent enough to realize you have to manually import a catering order for a DoorDash driver to be summoned there. Just goes to show that that location is worse than I even said it was. read more

Great service and delicious food. Try any of the chicken sandwiches. This is by far the best Zoup I've visited. The staff was very friendly! Exceeded expectations!! 5 stars!! read more

Fantastic soup! I had the chicken pot pie soup and it was delicious. The chicken caesar salad was alright, but I've had better.

Delicious, Soups! Their soups were as good as I imagined and better for a 1st time experience. I picked one safe choice (The Tomato Basil ) and then something I wasn't familiar with (The Curry Thai Chicken) to challenge my culinary comfort zones. The safe choice was amazing however the Curry Thai to my surprise was almost as good...all in all both are well worth a second visit. Their Collard Green Soup didn' t have that southern charm I've become accustom to thanks to my Grandparents and Mother's cooking but other than that if asked would I go there again... it would get a Big Yep from BIG H. read more

I stood at the counter for about 20 minutes waiting for someone to take my order. I made eye contact with the employees so they clearly knew I was standing there, but never greeted me or said they would be with me in a minute. After about 15-20 minutes of just standing at the counter, I decided to leave because it was obvious they were never going to take my order. I would never go back here again and would not recommend this place. read more

My boyfriend and I get zoup about twice a month. We usually go to the one on Harvard, but tried this location since we were in the neighborhood. When we walked in, maybe 3 people were in there and no one greeted us. We ordered and sat down. Then they brought us out combos, which both sandwiches and one soup was wrong. I asked for them to be remade. Which took about 10 minutes, and they came and asked what our order was again. We had to say our order 3 times. Once he gave us the new sandwiches, mine was still wrong. I just didn't say anything. Shouldn't they have rang it in correctly? I understand mistakes happen. But they barely cared and then messed up again....... I'll stick to the Harvard location!! read more

The soups are great! The sandwiches I've had are good but nothing out of the ordinary. It's a great addition to the plaza for food options.

First, let me say that the South Euclid location is not the nearest location to my residence; however, I gladly make the drive, because the customer service at the South Euclid location is TOP NOTCH!! The food is consistently fantastic, and it's served by an equally fantastic team!! My mom, and I, visited these guys for lunch twice this week already; and, just as expected, General Manager, Dionte, delivered an award-winning smile, an upbeat disposition, and outstanding customer service!! Clearly, his leadership makes an effectual impression on his team, because they, too, followed suit in providing my mom, and I, with great energy, and service!! South Euclid is, officially, my preferred location for the Zoup! experience!! THIS is a winning team, folks!! KEEP UP THE EXCEPTIONAL WORK!! read more