1. Yvonne J. Brouard, M.D

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Modesto, CA

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Yvonne J. Brouard, M.D

5.0 (2 reviews)
Open • 8:00 am - 5:00 pm

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5 years ago

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Valley Oak Pediatric Associates - Office

Valley Oak Pediatric Associates

3.1(66 reviews)
4.1 mi

Changing my review. Thank you to the nurse or office staff for calling my insurance company and…read moreverifying to make sure certain things were covered. That was very sweet of you! Also, thank you to everyone here for taking care of my daughter!

I want to share my frustrating experience with the front office at my children's pediatric clinic…read more I had two insurance plans and decided to keep the secondary one. My six-month-old son had to undergo open-heart surgery at a children's hospital in the Bay Area, where there were no issues with his insurance during his stay. Afterward, he had follow-up appointments with his cardiologist, and there were no problems with insurance verification. However, for his pediatrician the office began saying he couldn't be seen for his follow-up due to a lack of insurance coverage. I contacted the insurance company, and they confirmed he was covered. When the insurance called the office, the front desk staff insisted they couldn't rely on what the insurance said over the phone and had to go by their internal system. This was incredibly frustrating. For over a month and a half, I went back and forth with the office and my insurance to get my son seen. After yet another call, I asked to speak with a supervisor. The front desk staff then admitted they had been looking at the information incorrectly and said my son could be seen. I pressed for a supervisor because I felt the situation was unacceptable, especially since it had been over a month since his surgery. The supervisor acknowledged that the office should have listened to the insurance provider and assured me the issue was resolved. However, when I later tried to book an appointment for my daughter, I was informed within 15 minutes that she couldn't be seen due to insurance issues. I explained that I had just navigated this with my son and that the insurance was valid. The staff then mentioned that verification needed to be done for each child separately, adding to the confusion. Overall, the front desk's handling of appointment booking and insurance verification has been unprofessional, unhelpful, and at times rude. This experience has been incredibly frustrating, especially when it comes to my children's health care needs. It's so frustrating when now you have to take your child who is ill and wait in an ER just to be seen when she should of been seen by her pediatrician this office needs to do better

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Valley Oak Pediatric Associates
Valley Oak Pediatric Associates
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Modesto Pediatrics - My daughter is modeling her one of a kind paper gown. She is sure rockin it!

Modesto Pediatrics

3.7(27 reviews)
1.6 mi

I just started taking my four-week-old daughter to Dr. Truscello at Modesto Pediatrics, and I've…read morebeen very pleased with her practice. You can get appointments on short notice, the office is clean and inviting, and the staff operates relatively efficiently. We recently went in because I was afraid my baby had some disorder I had read about online, and instead of making me feel like a dumb first-time mom who spends too much time on Google, Dr. Truscello took me seriously. She seemed to trust my intuition as a mother. Turns out I wasn't crazy and we got referred to a specialist. She was also reassuring about another problem I noted in my baby without being dismissive. I like her overall manner better than Dr. Hernandez down the street. She is gentle, respectful, and knowledgeable. I can't imagine how many patients she sees a day, but in the time she's with you, you can tell you have her full attention. She listens well and is thorough in her work. I look forward to continuing to take my daughter here.

Would give 0 stars if I could. I've had two appointments and they have cancelled on me same day…read moreboth times just a few hours before appointment. They then schedule you months out and do not care that your child needs to be seen , clearly why you have an appointment. Very unprofessional and inconsiderate because parens have days planned to be taking their kids to appointments.

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Modesto Pediatrics
Modesto Pediatrics - Christmas @ Modesto Peds 2020

Christmas @ Modesto Peds 2020

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Yvonne J. Brouard, M.D - pediatricians - Updated October 2026

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