Where do I begin? Me and my partner ordered £40 worth of food from here at 1:30AM to the Celtic Manor.
The food did not arrive until 3AM and was stone cold, our pizza had a pathetic amount of toppings (one strand of onion here, a little piece of ham there), the other food was dried out and rubbery and we were missing drinks. We spoke to the delivery driver who advised us to phone the store in the morning to request a refund.
40 phone calls later and 5PM the next day we manage to get through to them, only to be told if I haven't got the food still I'm not getting a refund. (Why would I have the food still?)
The managers attitude was disgusting and he did not care about our bad experience, quoting "it's not my problem, it is what it is". He refused to give me any further details of someone higher up, he scoffed and told me "ha, can't do that, data protection innit"
If you value your money and are looking for something quality to eat, this is not the place! Please bare in mind we were both very drunk after a wedding and we didn't think twice about putting that poison in our body still. read more