This business does not honor their commitments. I rented a u haul through these people. They took my money and gave me a confirmation number. My whole move was planned around this reservation. They promptly rented my truck to someone else. When I called to let them know I was coming, I spoke with Craig (I believe that was his name). He advised me that he has no trucks available! I advised him of my confirmation that included his business as the pick up location. HE RENTED OUT MY RESERVED TRUCK! This snake then turned it around on me. He became extremely condescending and rude. He insinuated that I do not know how to read. He made NO attempt to help me with my problem then hung up on me (really?). I called him back immediately and he refused to answer the phone(really?). Come on Craig, man up and answer the phone. Are you 12? I am surprised these people are still in business to be honest, Craig is obviously incompetent and a coward. He certainly doesn't believe in treating his customers with respect and is incapable of problem solving. If you are considering doing business with these people. Don't ... RUN as fast as you can! There are plenty of other businesses in the area that provide truck rentals and other real estate services. No need to deal with an incompetent business like this one.
I want to personally thank Craig and Your Place Realty for single handedly cancelling my entire move that I have been planning for a month and a half. The actual cost of the truck (about 250-300) is NOTHING compared to the thousands I am going to have to pay to reschedule my entire move, pay extra rent and fees, etc, etc. Also, add the days I will miss at work because of these people. THANKS!
Like I said....RUN, as fast as you can. These people do not honor their commitments. read more