Awful service. Stole food from the fridge, have damaged curtain poles and have broken a bedroom…read moredoor. They ignore phone calls and if they do answer, they hang up immediately. Promised a refund but have not followed through.

This company was recommended to me by other friends. I've…read moreused them for my end of tenancy cleaning and they did a great job with cleaning. They were professional and organised so I totally recommend them. Paula Santos

DO NOT USE HOUSE CLEANING LONDON! DO NOT USE…read more I would like to write in response to the patronising response that I received from House Cleaning London in my previous comment. The tone to your response is no surprise as the customer service that I also received from the contact at House Cleaning London, Steve, that I have been liaising with was also rude and patronising and just demonstrates what I said in my first review regarding your approach. I have rented plenty of properties over the last 10 years and I know full well how lettings agents operate - I am not stupid as you imply I (and other potential customers) might be. Furthermore, I am not a London tenant (?!!) we were renting in Hampshire and the practice of not letting people back into the property after the tenancy has ended is not unreasonable - you would not be insured to be onsite and therefore if you wrecked the property they are not covered. This is only fair of them to have this clause in place. We were also letting from an extremely large and well known estate agent with integrity that treated us with respect (unlike your Company). I would like to address your 48 hour guarantee clause - first of all, £315 to professionally clean a house that was less than 1000 square foot is a lot of money and you claim to provide a professional cleaning service - this is the basics of the contact between us. The service provided to me was not even to a domestic standard, (as I said in my first review) I would have done it better myself within the 8 hours cleaning time that your cleaners "allegedly" spent cleaning our property. We paid for a service that we expect to be provided FIRST TIME - this is not unreasonable or unusual for us to expect. There shouldn't be a need for a 48 hour guarantee because, if you are as good at what you do as you claim you are, you shouldn't need to come back and reclean a property!!! It just contradicts how good you think you are!! Secondly, it is a con because you know that main stream lettings agents all operate similar practices. I would say that the way you operate is "tricky" as you put it because you recommend that people get the cleaning done the day before check out knowing full well that you won't be allowed back in! Referring to the 5 days it took me to contact you to complain, it was on the 2nd working day that I contacted you. You cleaned the property on the Thursday, finishing at 1pm. I then spent the rest of that day panicking and trying to get the house up to the required standard in order to hand the keys back at 9am the next morning (Friday). I then contacted you when I received the Check Out report back on the Tuesday (Monday was a bank holiday). I have been over and over this with Steve, the rude customer services advisor and he seems to be clinging to the 48 hour clause which I have already addressed above. If this review stops at least one potential customer from using you then it has done its job. Your Company has demonstrated by its response, its behaviour and the appalling service that I received that it should not be in the cleaning business. I could say I have 10 years cleaning experience...I have more than that cleaning my own home! It's a load of rubbish and you are stealing from poor people who are already spending a fortune renting. Shame on you!

Your customer service is excellent. Thanksread more

Excellent customer service and well trained polite cleaners. Speclean provided our regular house…read morecleaner for about 5-6 years and we also had carpet and window cleans a few times. The carpet cleaning was very effective. They've always done a good job and all the cleaners work very hard. Agota and Bea are particularly good but the ladies who did the holiday cover were also very thorough. They were handling the pandemic and our concerns very well and taking extra precautions which is reassuring.

We've used Speclean over the last few years in our office. It's a totally different experience…read morecompared to the previous cleaning company. Very professional service, the cleaners are friendly and presentable. They do regular deep cleans and carpet cleaning. Also did a yearly review which was useful with the growing office. It's nice that's it's all sorted and I don't need to constantly follow up on things. I would highly recommend them.

We were in the midst of selling our townhouse with 2 flights of stairs with a very stained carpet ,…read morewe were about to change the carpeting but it was too expensive, so i contacted this company and they were kind enough to give me a prompt response and they did the MIRACLE themselvesThey made the carpet looked brand new and of course we sold the house over asking in 2 daysthanks

Perfect job on some cream wool carpet.meticulousthey also helped us with little tricks and gave us…read moreprotectors for all of our furniture!!

From the owner: For years now we have been specializing in domestic and commercial cleaning. We have founded our…read morecleaning company in Balham years ago and since then we have been providing top notch cleaning services to the landlords, office owners and tenants of the area.

** DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY**…read more When you're in the process of moving house these are the last people to hire unless you fancy more stress and weeks of trying to get your money back. They did a shocking job on the first clean, not cleaning any of the cupboards, barely even hoovered, dust still everywhere. As you can imagine this did not please our landlady or the estate agent. They company said they'd send someone round for the second clean, this person showed up without any cleaning equipment and had apparently been told she was only going to be recleaning the windows despite me sending 20+ photos of the flat post-clean and asking for a full reclean to be done. Following this, I asked for my money back, weeks of chasing emails and phone calls only to eventually be told that "there were people living there when we cleaned and this was not acceptable", this is a complete lie - the flat was entirely empty for both visits as we'd moved out the week before. I ended up having to pay another cleaning company the same amount again to do a proper job. DO NOT WASTE YOUR MONEY WITH THIS COMPANY, I CAN'T SAY IT ENOUGH.

My house was clean enough, but I had to call professionals…read morein order to take my deposit back. I'm glad I used the services of End of Tenancy Cleaning Agency. They did superb job and my landlord was happy. I was happy too receiving my full deposit back.

I'm afraid I am not keen on leaving negative reviews, but I must this time around. Prior to the…read morecleaner arriving, I purchased 24 cleaning towels, 12 sponges and all the other items one would expect. My cleaner only used 3 towels to clean the entire house and 0 sponges! All my baseboards, toilets (2), windows, mirrors, etc were cleaned with three towels. I'm so disgusted and horrified. It seems like common sense to refresh the towels per task... like not clean the bathroom and then wipe the handrail. Last of all, she didn't bother to move the pillows on the chair in our reception room which had been turned into a pillow fort... moving 3 pillows into their proper place would have made the room look much better. In fact, the cleaner didn't tidy up!

Never complained or left a review about anything in my life but this was the worst 'clean' I've…read moreever had! Absolute scammers, cowboys & website is completely misleading. Was told I would have a 4 hour clean but when they arrived it was two cleaners who would be cleaning for two hours, prices were changed every 5 minutes. Failing to see what they had done in that time as the property isn't that big at all. They tried to come back at me via email after I complained saying it would need a TEN hour clean. Extremely laughable as they'd never even seen my property and it isn't flithy at all. I have family members who own their own DC businesses and thought this was laughable too. Unfortunately we had to go with this company as requested. They falsely advertise their services and leave out important information. Bathroom lamps & extractor both covered in dirt & dust. All door frames & skirtings covered in dust, fingerprints in places, oven could have been better cleaned, left marks on hob. Extractor in kitchen not cleaned or replaced. When I called to complain I was screamed at by a man who was obviously extremely rude and tried to talk down at me like I'm an idiot, not to mention I am 9 months pregnant and do not need the stress. When we tried to talk to the cleaners they either pretended they couldn't speak English properly (or generally couldn't, who knows...) The only thing that seems to be good was the carpet clean, which was actually another two cleaners who were fine. When we spoke to him he said this sort of thing happens all the time... Spent hundreds of pounds on this, will have to pay out again to have another clean. Had my complaints ignored and have now reported them to trading standards.

The cleaner does an awesome job every time! She is extremely thorough and a pleasure to deal with…read more She is very meticulous with her cleaning which we love. She is on punctual and very reasonable with her cost.

My apartment is spotless. The lady did an especially good job in the bathroom and the kitchen…read morewhich were both sparkling.