I had a physical appointment on 9 Feb with Claire Hunt. She asked how I was doing and I told her I…read morehad a respiratory issue occurring BUT that is not why I am here. I am here for a physical. I was still charged a $35 copay and I stated they are wrong because I stated I was only there for a physical. After speaking with the office manager all she could say was that Claire Hunt had said she treated me for a respiratory issue. What a bunch of crap. This practice used to be good when Dr Joynes was still practicing. I will be switching to Riverside docs. What a fecal matter show Hampton Family Practice has become

I seen the same doctor from around 96/97 until this year .I liked him so much that I referred my…read morehusband( ex/ deceased) and I had him see my newborn son who saw him until his insurance changed around 14. Now with this new program, they're doing guess it's some VIP program which would cost me more money to see the same doctor really irritating me. I'm leaving the practice. I guess it just goes to show money means more than a patient! And what is the icing on the cake? I'm having trouble getting my records sent to my new doctor. I'm gonna have to go up there again and request them because I need to see a doctor.

Five years after my father passed away, Tidewater apparently determined he had been overcharged for…read moresomething (or was compelled by some legal action) and mailed him a $119.33 check, which came to me -- being his only son and heir. Since a Power of Atty expires after death, mine had expired. I called them back, explained and asked if the name on the check could be changed to my name. The reply was a curt "We've already written the check. We're done."

My wife sees her neurologist. He is great. Wonderful. The best. But.. because the front desk staff…read moreis so completely incompotent and rude, you will HATE every experience you have here. They have cancelled appointment and not informed us at least a half dozen times now. The most recent time, my wife actually checked in and waited in the waiting room for an hour before they told her. WTF!? And it would be one thing if it was just honest mistakes and they at least faked feeling bad about it. But they are the bitchiest, most rude reception staff I have ever seen. They act like you are inconveniencing them anytime you talk to them, and HOW DARE YOU expect them to be able to make appointments and inform you of them need to change. Seriously, they are THE WORST. This place gets 1 star. Dr. Signh is the best, 5 stars for him. But the front desk staff aren't qualified to be Walmart greeters.

Dr. Aljaafarehis an amazing doctor and he continues to provide me with wonderful medical care. He…read moreis always on time and extremely pleasant.

After calling the office for 3 days and not getting a return call My wife who has been a patient…read morethere for 5 or 6 years called again and stayed on the phone till somebody answered and she could talk to The person that answered the phone identified themselves to either be the office manager or the assistant office manager after a short explanation of her needs and asking for my wife's identification info, after a couple more questions I took the phone from my wife and asked the lady on the phone for the office manager at that time she was the office manager what did I need I said I have a problem she said I can help you with the problem and I told her that she was the problem I want to leave a message for the office manager to call me please well I don't understand she said I explained to her again that she was the problem she can't help me please have the office manager call me. Then she goes off into a rant about me being rude to her and hung up. This is the same person that lied about who she was, I found the real office manager. This is a only the beginning, stay tuned. I'm 70 years old if it's true you can say it Don't put up with this behavior from these people. She pulled this on my 72-year-old wife survived twice from lung cancer once from COVID almost died from covid now she's on oxygen because of COVID

I have been going to Dr. Hyman for twenty or so years, and every time I go, I feel lucky that he is…read moremy doctor, and I say a little prayer that he won't retire any time soon. Through the years, I have seen different specialists, and I always come away thinking, "I should have just gone to Dr. Hyman.". He is knowledgeable about all the new treatments and clearly a very smart guy. He is also understanding but is a straight shooter. I love that in a doctor. Through the years too, I have been impressed with how well he manages his office. I rarely have to wait to be seen, and I can always get an appointment. When my daughter was transitioning from a pediatrician, he was no longer taking new patients, but he agreed to take her. She too loves him and comes from NOvA where she lives if she can for appointments.

This morning, I tried to make an appointment for my niece at this office and was told they are not…read moreaccepting new patients. When I pointed out that I found them in the Anthem directory listed as an office accepting new patients, I was told Anthem must not be updating its directory. I was then told to contact the office on 25th Street in Newport News because they not only are taking new patients, but they also accept my niece's Medicaid insurance. When I asked why that office is the only one in the Riverside System that accepts Medicaid, the receptionist, who seemed to hold biased views (based on the tone in her voice), simply replied, "I don't know." She knew, and I decided to leave it at that. My personal doctor left the Riverside System last year, and now I understand why. I will be booking an appointment for my niece with him after submitting this review. Shame on you, Riverside. If your office in the Black neighborhood can accept Medicaid, then all of your offices should.

I called here to find a pcp bc they advertise on tv. I called and the receptionist was rude with a…read moreserious attitude which was first red flag but I called back and spoke w the billing dept and the women was super nice so I said let me give them a chance. they canceled my appointment the night before at 7pm when my appointment was for 8:30am next morning! They never contacted me to reschedule or followed up on the appointment they cancelled. The receptionist alone was enough to turn me off then they cancelled with no follow up to reschedule so clearly they do not care about new patients ... the search continues for a pcp and you wonder why age group 25-35 doesn't have a pcp commercial was great way to get new patients but they don't care to keep or see patients I was also told they don't bill for well causing you have to be seen first by provider then go back for a well/prev visit . It was not a good experience just trying to even schedule a first a visit

This post is in reference to the Spirometry Department and the coordination of services with the…read morePulmonary Clinic. I love my Pulmonary Doctor and his staff. However. I have mixed reviews for the coordination of the spirometry tests and the actual doctor's visits. Usually the visits occur on the same day but frequently to my chagrin one or the other office appointment gets changed without any notice. You arrive and are told we informed you back in .... whatever date they decided to reschedule you. I would appreciate actually being notified of the change of appointment times and days. Again, I have no issue with the doctor's or staff services that are provided when I am seen. I am always seen within 15 to 30 mins of their scheduled time. The issue is taking off time from work and arriving at appointments that have been changed.

The absolute worst hospital I have ever heard of. The staff was rude and speaks to their patients…read moreheinously! Refused to do an MRI and claimed that "you're young so you should be fine l" instead of doing their job and actually finding out what was wrong. If I could give 0 stars I would.

Never returns calls, proper instructions for procedures never communicated. Look elsewhere for a…read moreurologist.

I've been very pleased with Dr Kevin Sanders. He became my doctor in December 2011 when I had a…read morekidney stone. I wasn't an easy patient - I didn't tolerate the stent well, but he was patient and kind. He was quick to get me in for procedures even though it was the holidays. Dr.Lasiter ended up seeing me in the ER Christmas night and was also very considerate, helping me manage my pain and deal with other issues to insure I could have my surgery on time. All in all I've found them both -- and their office staff -- pleasant, knowledgeable, and efficient.