Extremely professional and modern office! The most up to date treatments and screenings. Great…read moreexperience! Highly recommend!

I don't give 1 star lightly, as you'll know if you look at my review history. But I feel compelled…read moreto WARN PEOPLE AWAY. Someone else noted they have been sold to PE, and it is clear they are now pushing unnecessary procedures (more on that at the end) and treating their clients badly. Their 5 star reviews are from years ago, and I would have given them a similar review when I started with them. I began with this practice 3 years ago, and felt confident in Dr Balin. A combination of personal matters and lack of insurance kept me away for ~18 months. When I went back in July, things had clearly changed. I was asked to fill out new patient information, which I found odd, but I'd been away for a while so, ok. Then, despite having done so in the past, they wouldn't file an insurance claim for me, and said I had to do it myself. It requires codes and whatnot that I didn't have. They said they would provide those, and yet I was emailed a copy of my charge receipt, and had to follow up 2x to get the detailed information. I was kept waiting for over 30 mins when I finally approached the reception desk and asked what was happening. Previously someone would have come over to tell me what was going on. I was barely acknowledged (no eye contact whatsoever), and told my hygienist was running behind. Ok, so you have a job you don't like and you're surly, I can understand that. When I finally do get to the treatment room, there is no acknowledgement that I had been kept waiting 45 mins. (there is a reason I'm detailing the wait -- it's not just the poor client relations) I am there for a routine cleaning. I have had very good teeth all my life, and I take good care of them. So she does some xrays, makes comments to herself but not me, then tells me I need scaling and planing, not just a routine cleaning, and they will start it today. I said, I know what that is and I'm surprised I need it, I don't know if my insurance will cover it, and so I don't want to start it today. She calls in Dr Balin, who says yes, it should be done; your teeth are in good condition but there is bacteria up in the gums. She leaves, then the hygienist says ok, we'll get you prepped. And I'm like hold on, I just came in for a cleaning, I'm not prepared to start on anything today, and can you just do the cleaning? She starts getting all emotional, 'it will be my license if we don't treat you properly,' and basically refuses to do the cleaning, raising the chair to get me to leave. And I don't get out of the chair. I tell her again, I came for a cleaning, I was scheduled for a cleaning, and I'd like a cleaning. Then she tells me she is running behind and doesn't have time to do the cleaning. WHAT??? You kept me waiting 45 mins, you (and Dr Balin I assume) have time to get a scaling and planing underway, and now you can't do a routine cleaning? I remain calm and remind her she kept me waiting 45 mins. She then goes back to talk to Dr Balin. I hear whispers, but not what was said. She comes back, total change of personality, all sweetness and light, and does the cleaning. No one follows up with me about scheduling the scaling and planing, nor do they try to schedule another routine exam and cleaning. It was all very strange. I'm finally writing this review because I just got to another dentist (recommended by a friend) who told me there is no way I need a scaling and planing, nor am I having any signs of gingivitis or early periodontal disease. I sent my xrays in advance (thankfully I got them from Rittenhouse Dentists with only 2 phone calls) He noted that my teeth and bone are in excellent condition, gums are healthy and have some recession but that is to be expected 'at my level of maturity' (61yo). He said some practices work the system so they can bill insurance for a more costly procedure that isn't needed. He shook his head and noted that experiences like mine are why people hate dentists. Between his commenst and the other reviewer's discovery of the PE ownership, my experience now makes sense. Do yourself a favor and find a dentist who cares about clients and the dental profession overall, and not just money.

Updated Review: I'm updating my previous review. The billing…read moreissue I experienced is currently under review, and regardless of the outcome, both customer service representatives I spoke with were professional and genuinely tried to help resolve the problem.

To Whom It May Concern,…read more I am writing to express my deep concern regarding a recent experience my daughter had during her dental appointment at your practice. Our family has been receiving care at your office for years, myself, my daughter, and my son and we have always appreciated the quality of service. Unfortunately, this recent visit fell far below the standard we've come to expect. When scheduling my daughter's appointment, I spoke with a scheduler on two separate occasions the same day. I was advised to confirm with her new insurance provider whether the visit would be covered, which I did. I then called back and relayed the information I received from the insurance company. At that point, the scheduler took the insurance details to input into your system and proceed with your internal verification process. At no point prior to the appointment was I informed that the visit would not be covered. My daughter was accompanied by her grandmother, who signed a form at check-in without understanding that it was an agreement to pay for a visit that was not covered at all. It was also not explained to her. While I understand that miscommunications can happen, my concern lies more with how the situation was handled during and after the appointment. During the visit, the dentist Dr. Yalch had my daughter call me to discuss a filling and its cost. It was during this call that I was first informed the visit was not covered. I reiterated that she had her insurance card with her and that I had spoken with someone in advance to confirm coverage. Despite this, the conversation with Dr. Yalch quickly became unprofessional. His tone was dismissive and rude, and he ended the conversation with "whatever," which I found highly inappropriate. I calmly ended the call and informed him I would handle the matter with billing and that the filling would be completed elsewhere. My daughter, who is 17, was left feeling extremely uncomfortable. She later told me she felt judged and spoken down to, as if she could not afford the care. This is unacceptable, especially for a minor. Additionally, the receptionist at checkout was reportedly rude and dismissive. Although the dental hygienist was kind and made my daughter feel at ease, the overall experience was distressing. I had requested, through the hygienist, that the bill be mailed to me, as has been the practice for years. Despite this, the receptionist insisted the full amount be paid immediately. I sent my daughter $250 via Cash App to resolve the matter in the moment, but I want to be clear that I am aware of patient rights and that it is entirely reasonable to request billing by mail. As a nurse with over 15 years of experience 10 of which have been with Penn Medicine at the Hospital of the University of Pennsylvania, including 5 years in leadership, I am deeply disappointed by the lack of professionalism and compassion shown during this visit. I know the standards of care Penn upholds, and this experience did not reflect them. I will be completing the Press Ganey survey and any other feedback opportunities I receive. I hope this message is taken seriously and used as an opportunity to reflect and improve. No patient, especially a minor, should be made to feel disrespected or uncomfortable in a healthcare setting.

Would be 0 stars. Their customer service is so disconnected, it's horrendous - it's almost like no…read moreone works there. I set them as my PCP. I needed a referral for an eye appointment which I procured, however their office did NOT file this referral with my insurance correctly. Cut to 3 months later and I'm billed $245 by the specialist. The specialist office did not turn me away or say that my referral wasn't active. I tried to contact my PCP office to correct this on January 3, 2023. I left voicemail messages, asked for a direct callback from my doctor, and left messages on the useless online portal. It is now January 26, 2023 and I only got a call back today- long after I ate the cost of the specialist visit. I will be changing my PCP as soon as possible. I could run Spectrum HS alone and do a better job.

From the owner: In addition to our core services at our primary care centers in Philadelphia, Spectrum Health…read moreServices, Inc., also provides comprehensive programs to promote wellness, motivate patients to be in charge of their health, and take a proactive approach to prevention.

Extremely disappointed with the care and professionalism at this office. I've been trying to get…read moretreatment for a painful tooth for months, and was originally told a root canal was needed -- then later told they don't even do root canals after I followed up several times. I was also told they had submitted information to my insurance "by email" (which is not an accepted method), and only after I got my insurance company on a three-way call did they suddenly claim they had mailed it -- just the day before. When I questioned the inconsistency, I was abruptly hung up on. This has caused me unnecessary suffering, missed work, and severe pain. I've had to rely on over-the-counter pain relievers just to function while still not receiving the care I was promised. iPhone tracks and records call logs, and I am in the process of filing a formal report due to the negligence and the lack of professionalism. Would not recommend to anyone looking for reliable, honest dental care.

I waited hours for a cleaning and an exam.The dentist was pretty good in explaining my dental…read moreproblems but he spent maybe 5 minutes cleaning my teeth.Made an appointment only to get there and there's a kid blasting rap music in the waiting room with a ghetto mother with two small children making an ass of herself arguing with the office girls.After about a twenty minute wait they tell me that my insurance won't cover the dental work.You think they could've told me about that while they were setting up the appointment??? Zero stars !!!

My experience at University City Penn Dental was awesome! The staff was friendly and professional…read more I didn't feel any pain and felt like I was taken care of. 10/10 I would DEFINITELY recommend you bring your business here!

From the owner: Free sonicare tooth brush,bleaching, and $150 gift certificate for future work for all fully…read moreregistered patients. Added bonus $1000 off of invisalign .Our summer new patient drive is good for the first 75 patients."Let's Smile Together"

Incredibly rude receptionist. Yelled at me and then told me to speak up when I was talking in a…read morenormal voice. When I spoke up, said I was yelling at her.

They turned me away when I got there…read more I called well in advance to make sure my insurance was adequate. The receptionist looked my plan up while on the phone weeks prior and assured me it was fine. Tell me why after walking miles on a rainy day, I arrive and the receptionist says "we don't take this insurance"????? I already checked WITH YOU. It was not easy to get to the appointment- it was very hard. That is why I called ahead!! and double checked!! with them!!specifically! That's weaponized incompetence on the part of the office staff.

I've consistently had excellent experiences at Penn Dental Medicine on 40th Street and feel…read morefortunate to have found this practice. Because I grew up with quality dental care from trusted family friends, I come in with high expectations, so I don't say this lightly. The care here is outstanding. My first experience was in the student practice, which I genuinely loved. Appointments could sometimes take longer, but the level of attention, collaboration, and oversight was impressive. The energy was fantastic, and it was clear there was a real commitment to doing things the right way. After an insurance change, I moved to the family practice upstairs, and my experience has remained just as positive. The facility is modern and spotless, and the team is kind, professional, and highly knowledgeable. What stands out most is that the guidance always feels patient-first and academically focused, not profit-driven or inclined to recommend unnecessary procedures. It's also worth saying that many people have understandable anxiety or even phobias about dental work, and no practice can completely eliminate that. Dental care can be uncomfortable, but that shouldn't affect how a practice is judged. Sometimes, the most uncomfortable treatments are also the most important for long-term health. In my experience, Penn Dental Medicine handles that responsibility with genuine care, professionalism, and integrity. Across the board, the hygienists are thorough and careful, the dentists are approachable and clearly very knowledgeable, and the fillings and minor procedures I've had here were excellent, fairly priced, and accommodating with scheduling and payment plans. Over time, I've learned a lot as a patient here, and my oral health has improved through better at-home routines. Everyone is friendly, the staff reflects a diverse range of backgrounds, and the whole practice takes care seriously in the best way. I plan to stay loyal to this practice as long as I'm in Philadelphia. Thank you so much!

I been going here for about 7 yrs and I truly appreciate the service, the skill set and how…read moreattentive everyone is. I feel confident about my dental work being done here.

the worst dental experience of my life. absolutely terrible. There is no true exam room, you're…read moreseparated by curtains, the "dental hygienists" are as confused as you, no thyroid shield available for xrays, and I left with a busted lip and the first layer of my gums gone. Not even just the gum line, but the entirety of my gums are affected. The dentist was extremely aggressive for my cleaning and then blamed it on poor hygiene. No bedside manner or even attempt to be gentle. Did a prong test in the beginning and said I had great hygiene. destroyed my mouth and then says my hygiene is the issue. I brush twice a day and floss every day. I've never had a cleaning so aggressive and so painful of my life. 0/10 and I would NEVER recommend going there

the worst dental experience of my life. absolutely terrible. There is no true exam room, you're…read moreseparated by curtains, the "dental hygienists" are as confused as you, no thyroid shield available for xrays, and I left with a busted lip and the first layer of my gums gone. Not even just the gum line, but the entirety of my gums are affected. The dentist was extremely aggressive for my cleaning and then blamed it on poor hygiene. No bedside manner or even attempt to be gentle. Did a prong test in the beginning and said I had great hygiene. destroyed my mouth and then says my hygiene is the issue. I brush twice a day and floss every day. I've never had a cleaning so aggressive and so painful of my life. 0/10 and I would NEVER recommend going there